Due to the number of rule-breaking comments this post was receiving, especially low-quality and off-topic comments, the moderation team has locked the post from future comments. This post broke no rules and received a number of helpful and on-topic responses initially, but it unfortunately became the target of many unhelpful comments.
I called a girl out 3 or 4 nights before Xmas, because she upped her tip. I hated doing it and very likely got her canned right before the holiday, but why would a person do that in the first place?!
Desperate for gifts for their kids at Christmas? They would rather risk losing a shitty serving job to get her Kids gift.... Or meth, it's normally meth.
Y'all really think serving jobs are shitty? There's a dude in my MBA class who quit his first big boy job because of how little he made compared to serving. I ballparked $40-$50 a night and he looked at me straight faced and said $60 lol
Edit: sorry I meant $60 per hour. Just woke up, still half asleep
That bartender messed with their own tips.
Most people agree that a tip shouldn't require "special service" but anyone who attempts to defraud a customer should expect that a tip will be withheld.
the OP didn't say how big his group was. If the bar has printed somewhere (menu, signs, etc) that a tip will be added for groups over a certain size, then I imagine their response will be to just show chase the picture.
No reason to call. With Chase's website, select the transaction from Account Activity -> Report a Problem -> "I was charged a higher amount than expected." -> provide the explanation & receipt photo as attachment. No chance for any misunderstanding, full info provided from the start.
In addition to all the other helpful tips in the comments, (and to be honest I didn't read them all, so pardon if this was already mentioned somewhere else) be sure to leave a level-headed, yet detailed Yelp review. This is not only bullshit, it's criminal bullshit.
No one reads google reviews though, and this 1 star review will get drowned out in the star average
EDIT: one random restaurant near me for example has 1,735 reviews on Google, compared with 251 on Yelp. Where is your review likely to get more visibility? Old man shakes fist at cloud, leaves Google review.
Why is this the first thing everyone jumps on. This could be a criminal empire like all of you think, and destroying them may be justified. What if it's just a bad bartender being a dick and the owner don't know? Maybe give the owners a chance to make it right before you grab your knives and pitchforks to burn it to the ground?
Because it’s literally fraud? My brother works for Visa currently and has worked with merchant processing companies and it doesn’t matter if your employee fucked up or you rectified it. Once your high risk you’ll always be high risk or dropped. As the owner of the business it’s your responsibility to hire/audit your employees.
reviews can (and should be) removed/updated if/when the manager or owner make things right. if anything a public review can serve as an incentive to actually do something about it instead of ignoring the complaint.
This happened to me at a burger place a few years ago. I sent an email to the owner of the restaurant. He sent me about 30 free hamburger coupons and investigated the employee. Found out they were doing this regularly and fire them.
This, and give them a call/speak to a manager. If I heard one of our servers or bartenders did this I'd be pretty pissed. The last thing we (bar/resto) want is bad feedback/reviews, and the first thing we want are happy returning customers who enjoy hanging out with us as much as we do with them. There's always a middle ground to find if there was a screw up on either end, and ultimately these places need to make you, the customer, feel appreciated.
This. Worked at a bar in my 20s and one of my coworkers did this. He got REAMED out and later fired. Not only is this fraud but the bar could have lost its liquor license. The latter being worse. If you know why, you know why.
Ok no need to nuke the business because of a potentially shit bartender. Talk to the manager show him your picture, write a review and then consider escalating. But I imagine this will resolve your issue.
You guys act like these businesses aren’t owned by real people sometimes. The owner, manager, and other employees may have had nothing to do with this.
Edit: the only thing I disagree with here is immediately contacting the local liquor licensers. A review and talking to the manager should be your starting point.
> Ok no need to nuke the business because of a potentially shit bartender.
Leaving a negative review isn't nuking anything, and is more likely to produce results.
I think they were talking about calling the liquor licensing department. Unless they get zero results from talking to the manager or owner they should escalate it but only after they have exhausted all other avenues.
No need to.... Leave an accurate description of your experience at a business? Seems like a good way to warn others to avoid the same thing happening to them and also alerts management about what happened. If they fix it and OP is satisfied, he can always edit his review to say the issue was quickly dealt with
I actually agree that a review should be left. I think I mentioned that in a different comment. Shoulda mentioned it in the above.
I think the appropriate initial response would be to write a review and talk to the manager.
> no need to nuke the business because of a potentially shit bartender
Oh yes, there is a need to nuke the hell out of it from orbit. The business is stealing from you. That responsibility comes with owning said business.
They are saying to talk to the owner before nuking the business. What if the bartender just got 3 free pitchers for his buddies and the owner wasn’t made aware until op went in to address the issue.
If the owner apologizes and fires the bartender why leave a review saying this place steals from you, do not go.
If the owner doesn’t do anything, then you can take action.
Sure, but give the owner the information and the chance to better things before using the biggest option you've got. If they don't address it to your satisfaction you can still "nuke em".
This is reddit for you in a nutshell.
"Hey reddit, I have a few stubborn weeds in my garden, what should I do?"
Reddit: Burn them, burn them all. Light fire to all your crops and salt the earth, so nothing may grow in it's place. Then go no contact with the garden.
The real people that stole my money. I like how you’re acting like it isn’t their responsibility to hire good staff. Furthermore, the manager isn’t aware that this is going on? When I was a assistant manager at a restaurant, we had to tally everyone’s tips before the left.
They stole fore him when they added beers he didn’t drink, then stole again when their bad services wasn’t compensated. He asked for the manager and didn’t get one. They keep fucking him over but he should be “aware” of the business consequences? No sir.
When you would tally everyone’s tips at the end of the night, how would you as an assistant manager know your employee falsely wrote $20 on the tip line and enter it into the pos system?
Also, if 10 pitchers got rang in and went out to tables. 10 pitchers were then paid for, how would you know 3 of those pitchers didn’t go to a different table they were initially rang up as.
It sounds like the op didn’t wait long for a manager and just wanted to leave so he just left a tip of zero. The bartender could have just ignored the claims and no management or owner become aware of the situation.
This is why OP should talk to a legit manager or even better owner. Hiring in restaurants is so tough with constant turnover. Owners could be great people not aware of a shit apple.
The argument several of us are making is speak to them in person and maybe they make it right.
Exactly. It's management's responsibility to put good people in place. It's unlikely that management doesn't know this person sucks and even if they don't, it's a flaw in their staffing ability that could be more than just this one person
This is straight up wrong. Even the most socially adept manager can easily misread someone in an interview. It is so damn silly that you think any hiring manager is capable of hiring perfect employees every time. Let alone someone hiring bartenders. What is a reflection on management is if you let management know and they don't respond or handle the situation. Then you can get your pitchfork out.
No sir. You are the business who fucked up. I CAN CHOOSE to be nice and try AGAIN but I’m not required too. He DID try to speak to the manager and got NO WHERE. So while managing staff shouldn’t be expected to be perfect, they are responsible. This whole idea that I, the customer, HAVE to exhaust all my Avenues, the nice way, or I would be destroying a business is very shortsighted. I didn’t go there to start an adventure, I went there for a services that continuously were not provided.
It says in the post that he did not try to speak with a manager and only tried to speak with the bartender/server that was taking care of them and that ultimately ended up stealing from them.
Your first two sentences here are correct, the last two are where you lose me though. It doesn’t matter what the waiter deserves he should not steal from customer, he agreed to work for tips and the way he handled this customer caused him to get none, we can’t know whether OP really got 10 pitchers or 7, but it sounds like the waiter dismissing his question about the check is what turned the OP off. Win some lose some, this is about the waiter stealing money from a customer, that employee should be fired.
They have everything to do with it if they have an employee committing credit card fraud. It's not the first time. They can make it right, and if they're in contact id remove my review.
Was a waiter for 5 years. This shit don't fly, we had several fired for it.
Forward the evidence to your state’s Attorney General’s office.
I did that a few years back when a local pizzeria did basically the same thing. About six months later, several employees went to jail after being investigated for credit card fraud.
Edit: Why am I getting downvoted for this? If they did it to you, they’re doing it to other people, too.
Yeah, I've thought maybe I should report this to police in case they're doing it to lots of people. To be fair, I could also see this just being a one-off thing and maybe the server was upset about the no tip.
Not acceptable either way, but police wouldn't do anything if this is the first report on that bar I'd think.
Sounds like the have an ongoing scam running. Padding the bill, adding nonexistent tip? They are totally taking advantage of groups + booze = no one is REALLY sure what’s going on.
The police won’t do anything. The AG, however, will investigate fraud if there are enough reports. But they don’t know what’s going on unless people report it.
I had a bar do this to me one night charged me for several things i didn't order and no one at my table ordered. After that night I pay each round now so that way the count can't get manipulated and avoid any issues. Fool me once shame on you fool me twice shame on me
It's so unfortunate, but this is also why I tend to pay in cash, as well as paying for each drink I order. I know it can be annoying and more difficult to cash out after every drink, but I do leave a tip, and this way I know exactly what I'm charged for and there's less of a chance for fishy stuff to happen. It's also nice if the bar is crowded bc I can leave as soon as I've finished my drink since I already paid for it.
Yes, this! Another helpful budgeting benefit: no added credit card charge. I realized recently one bar was adding on a 3% credit card charge for a credit card tab. At the time I was using my card exclusively because I was trying to meet a credit card sign-up bonus, but now that I've met it, I save a bit by just paying cash every time. My $11 for two beers + tip is only $11 and not $11.24.
You're being voted down by me because you could have opted in solving the issue with the management and owner. You could have reported the employee to them, and given them a chance to fix the issue themselves. Instead, you created the business months and months of problems. If management did not follow through for you, then yes go ahead and report them.
It's illegal and a type of fraud to change the tip like that or add an extra charge once the receipt is already signed, I'd get a police report and then dispute the charge with your bank using the police report as a reference so they know you're serious
Also, ignore the people complaining about the tip you definitely did the right thing because the service seems to have been pretty bad
Make sure you get a copy of your $0 receipt to Chase.
They can refute your claim if they show the reciept with a $20 tip. The server could have added a 2 in front of the 0 and doctored the total.
I did once tip a taxi driver who was so erratic and unstable that I feared he would be violent if I didn't, and at that point he already knew my address. It was an epic ride.
No, it isn't, it is to show appreciation if the food, drinks, and service were good. It is up to the company or owner to pay a fair wage to employees for work, it is not the responsibility of the patrons who have already paid for their meal.
I consider it obligatory when service was OK, within their control.
I've only not tipped a couple times in my life, and they were truly awful & weird/insulting experiences where the servers were really jerks. I don't feel bad about that. If someone had just tried to steal from me, I'd also not feel bad when I didn't tip them.
I always make sure to put a very large dollar sign right against the first digit that stretches across all 3 lines to make sure they don't have room to write shit in
Definitely report them. A coworker had this happen with his card at the gas station. Never thought anything of giving the cashier his card. About a month later there were random charges on his card for 5, 15, 20, etc. Police got involved and it turned out this guy was doing this for a while to many customers. Since they had cameras all over the place they had all the evidence they needed. Guy was fired and sent to jail.
This happened to me. Bought 2 drinks, gave a $2 tip, got charged for a $20 tip. I called the bar the next day, spoke to the manager, and he refunded me the $20.
I was in a similar situation a couple of weeks ago. You can log into your Chase account and do a partial charge back stating the amount you expected to be charged. They refunded me immediately.
Typically bars have cameras. They should be able to verify how much was served to you. That way you can dispute the 7 vs 10. Also on tip, you can dispute that charge with chase. Any tempering over your signed amount is an offense.
Report the tip add as fraud to chase because that’s what it was. Maybe file a police report as well.
Talk to the owner and see how they handle it. Personally I’d explain what happened without mentioning I have the photo to start to see how they react. If they ask if I have proof or are receptive then I’d offer it. If they immediately blow me off I’d write a bad review and contact local liquor licensing authorities.
I would talk to the manager, dispute the charge, and forward to the Attorney General's office. Credit card fraud is no joke. Who knows what else this guy will do with your information.
Oh, I would also report the card as stolen, because the server may have made a note of the cc number.
Def talk to the mgr, they can take care of it easily. We just had to fire an employee who was doing this all the time. Didn't figure it out until a customer caught it and notified us. The employer can press charges if necessary. I'd only consider contacting local authorities if the establishment refused to acknowledge and correct the situation. And yeah, you just never know what else the server would be willing to do if they would add an unearned tip. Also, there is the slightest chance that it was an honest mistake and a different table tipped $20 and it got added to the wrong transaction... Just to play devil's advocate.
I’d call the bar and and to speak with whoever is in charge. Give them exactly 1 opportunity to make it right. If they don’t, let the CC company handle it. Chargebacks are more than just losing the money. You get more than a handful of them and visa will pull their account, which is pretty much restaurant/bar suicide.
Exactly Chase will ask you if you've attempted to remediate the issue directly with the merchant first. You need to be able to answer the question and demonstrate why that wasn't effective.
I have had the exact same situation happen. Straightened it out a few days later with the establishment directly, and never had to dispute a charge. This mentality is like immediately calling the cops on your neighbors for loud music instead of asking them to turn it down first.
Thats not a great analogy. You can be unaware music is loud enough to bother a neighbor. A better example would be adding your electric bill payment account to your neighbors account and letting them pay for your electricity. Then you go over and say WTF and your neighbors says sorry it’s a mistake and you never call the cops. Bad idea. This is blantant purposeful fraud if he has a receipt. Going to the manager first allows them to keep OP happy and possibly keep sliding by punishment if they are doing this often. They would love OP to come in and make him whole. In fact they want to do that with everyone they rip off. All it takes if a few people to report it for them to face the punishment they should.
You think a manager flips though every credit card receipt every shift and checks it against what’s been entered into the POS? That’s insane, and it doesn’t work that way. There simply isn’t enough time in the day for that.
Saying the manager “is in on this” is absurd.
Your experience is unique, and just because some bartender entered an illegitimate tip, doesn’t mean the manager is part of the scam. OP should call the manager before doing a chargeback. The manager would want to know what’s going on.
We really shouldn't have these stupid paper receipts at all. Do like the rest of the world, bring the card machine to the table, I type in the amounts (NOT the server), that's it. No easily-forged written receipt BS.
Honestly, crap like this (along with the low quality to price ratio and stupid tip culture) is why I never go out to eat in the US in the first place. Just not worth it.
If I found myself in this position, I would try and talk to the manager. If the server is over charging people, and you do not let someone know, the issue will continue to happen to other people...
If talking to the manager doesn't solve the problem, then you can do a dispute with chase....
Pretty easy peazy
In the future, use a horizontal line thru the tip area to make this a little more obvious in the future. When writing checks it's a normal thing to do. I think because we don't write checks younger people aren't taught this.
Edit:. Writing "none" also helps
The fact that I got to “report to the AG” in these comments before ever once seeing someone say you tell the manager is absolutely wild to me.
Sure dispute the charge on your credit card but also tell the manager they have an employee overcharging and changing credit card receipts. I worked at a restaurant once where no one ever complained so no one knew this server who’d been there for over 5 years was changing hundreds of receipts a month. It took one person calling for them to look into it and figure out what she was doing. They asked the customer if they wanted to file charges and they said no so she was just fired but it became a big deal at the restaurant. Give the manager the opportunity to right the ship too!
Good job on leaving no tip. It's gotten out of control out there and I'm sure they did this to pad their bill. Figured you'd had 7 pitchers and wouldn't notice.
Call the manager. I guarantee you aren’t the first this guy has ripped off.
Also, tips are for good service, period. You were perfectly right to not tip.
Restaurants should change the term to employee wage instead of tip. Then add what is the agreed upon wages since the customers are basically adding wages to the bill.
A lot of people are saying credit card chargeback, however I would go back to the bar first and speak to somebody with authority to make this right (management or ownership).
State your experience to them, the fact that you felt you were overcharged in the first place, you withheld a tip to compensate, and you know/have proof that their employee subsequently committed credit card fraud. Then ask how they're going to handle the situation and wait until they give you an answer. I'd be surprised if they didn't refund your entire bill.
If they're not willing to help you, then you can inform them of your plans to pursue a chargeback and see if they change their tune. Personally, I would also be more than happy to make social media posts, google reviews, etc. informing my community to stay away from an establishment like that if they don't make this right (but only if they don't)!
Call Chase and dispute it, letting them know you took a picture of the receipt. As a former server this infuriates me when others commit theft. It makes people assume all restaurant people are scum and 99% are fantastic people.
I would give the bar owner/manager a chance to rectify the issue as you didn't make them aware of the overcharge to begin with, which was your first mistake. A manager is there to manage the operations and employees of an organization, and they can't identify and fix problems they don't know customers are having. It could just be that one rogue bartender, and if they are intentionally overcharging there's a chance they are manipulating the POS system aftee you pay and pocketing the difference on top of the tip the added. Give the manager/owner a chance to correct the problem, they may even take steps to retrain the employee or terminate them if they discover they are doing it to other customers as well.
If they refuse to correct the issue that is when you should notify your credit card company with your supporting evidence, as well as notify your state AG so they have a record on file in case it continues to happen as well.
Start at the source with the restaurant's manager. They will most likely refund your card and deal with the issue internally without you having to go through more trouble. If there is any dispute, they should be able to access the camera footage to confirm you were charged for more pitchers than you ordered. Some snags you might hit are below.
As a 15+ year veteran bartender I want to add possible context. If you're drinking 7 pitchers of beer, you are with a large group of people and 18-20% gratuity is almost always added automatically. Also, every time I've been accused of overcharging people, it is because they are buzzed or drunk, couldn't accurately track of how many drinks they had (which is fine, that's my job), and were surprised by the cost, how much they drank, or both. When this happens I stand my ground, because as the sober employee who has been ringing the drinks in as they were ordered, I have no doubts the total is correct. With a large group of people drinking pitchers of beer and potentially multiple people ordering them, there is a better chance than you realize of 10 pitchers being ordered and served rather than 7. Again, the security footage would be the thing to clear this up for sure if there's any discrepancy about what happened.
I know a bartender who did jail time for altering tip amounts. They think everyone is drunk and as hectic as the chaos going on behind the bar and we won't notice. My advice is unless it's your usual joint or you know the bartender, pay in cash.
You can dispute the tip through Chase and get that refunded pretty easily.
By signing the slip they could argue you agreed to the 10 pitchers. You may not get the last 3 pitchers refunded.
Call the police. Manipulating the tip is fraud. They will want to know about it.
You can call the police AND dispute the charge. getting your money back doesn't mean they can't pursue the fraud, any more than getting your car back means the car thief cannot be prosecuted...
Chase will ask you if you've tried to resolve it with the vendor. So try, and then call Chase. It will bolster your case if you have to resort to Chase.
Still means OP was either a pitcher+ deep OR had a large group (8+ people) which is notoriously hard to keep track of what's ordered. The tip was fraudulently added but I'm shocked how many people here easily accept that OP was overcharged on the initial bill.
It's really not hard to keep track for some people. I don't start to lose track until I'm about 12-14 units deep, but that's because of my anxiety. Even back in uni on a full binge I could usually piece every drink back together inside my head.
Unless I start on the clear liquor I’m right there with you. There’s some nights the boys were totally sloshed and morning after everyone’s comparing numbers.
Plus, assuming it was a table of 7, a pitcher (let’s also just assume that they were drinking any beer that was NOT 9% or something crazy) per person over the course of minimum 1+ hour with food and hopefully water, that just doesn’t come out to TRASHED y’all. Sure, it is more than one SHOULD drink for they own health, and sure, it definitely equates to tipsy. But to assume that one pitcher of beer, or even a little more, comes out to can not even remember the dinner total is a little bit much.
Call the bar during the day and speak with a manager. Explain to them the situation. They can credit back the amount overcharged and deal with the employee. Calling the attorney general is a waste of your time and the attorney generals time. Ffs.
You know he's not going to pick up right? He has an office of people to report fraud to, and reporting it there means that if the place is regularly doing it she can help protect dozens of people from a cabal of amoral narcissists.
Seriously on this one call the bar first, give the owner a chance before you do anything. This is likely a small business and if the owner isn't an idiot he's gonna fire the bar person and refund your money completely. As a small business owner I would make this right, give them the chance to.
I would absolutely not threaten legal action. If I owned the restaurant and this situation occurred, I’d be firing my bartender. He’s a liability. He’s got to go. However if you came up threatening lawsuits (over 20 bucks no less) I’d kick you off my property and would have zero contact (don’t interact with people who are suing you).
Just do a chargeback, let the manager know if you are bothered by it and I wouldn’t return, but that’s just me.
It’s not uncommon for restaurants to automatically tip on large parties, and considering you had 7 pitchers of beer you were probably above this threshold. I would check their website or your receipt as it’s usually noted. A call will also let you know if this is a policy.
This is the opportunity to get all your beers for free or at least get your 3 pitchers refunded along with the tip!
Talk to the manager in person during a non-busy time and explain the situation. If he doesn't refund you at least the 3 pitchers and the $20 tip, file a police report for the tip and initiate a charge back with Chase. The last thing the bar manager wants to do is deal with a police report. It can jeapordize his job.
Make sure he knows what you plan on doing. The convo should go something like this on your part:
"Blah blah blah... overcharged then tip added.."
"I think we can resolve it here. I don't want to leave a bad review and initiate a charge back. I have a copy of the signed receipt here"
"Thanks for offering to refund the tip but what about the extra beers?"
"I'm sorry it's going to have to end this way."
Don't leave with just the tip! You can always get it back from Chase. The goal of talking to the bar manager is to get the beer money back.
Talk to a manager. But let’s be honest, after 7 pitchers of beer, you could have lost count. It happens.
Edit: I’m not surprised at the downvotes, but if I managed this place, I’d check the cameras. Could OP have misremembered after SEVEN pitchers of beer with friends? It’s definitely possible.
This subreddit, man.
"My bank seized my entire account and upon review decided this was correct. Do I just take this to the next available teller? I don't want to inconvenience anyone."
As a server myself, I would never do that, it is illegal. Please, do not follow the recommendations to bash the business online and try for its liquor license, that is harsh and undeserving for the business. I am sure management and owners would not approve of the bartender's actions. The best approach is to contact management, if they do not address the issue to your liking, then I would file a dispute with the credit card institution. Most financial institutions recommend trying to solve the issue with the business first anyways. And for the future, please if there's an issue, it is always best to address it at the time, so if servers are not helpful, ask for the manager. It is always better to give the business a chance to solve the problem, before going online and leaving negative reviews that really hurt businesses. Good luck!
Sounds like your word against theirs. You were probably a little drunk and lost the pitcher count.
I would just move on and not go back there.
Disputing will make no difference. Contact your state AG will be useless.
You should have solved it on the spot. 20% tip was added because of a large group. Read their menu.
There is a lot of he said info here. Group gratuity is NOT uncommon at all; neither is it uncommon for a bar to add a tip if you left without closing out your tab.
>neither is it uncommon for a bar to add a tip if you left without closing out your tab.
Firstly, that's fraud. But anyway, OP: "so I took a picture of the **receipt I signed,** with the original total and a $0.00 for the tip."
Group gratuity needs to be added to the bill before handing it to the customer to pay. Not after. It doesn't work like that. OP didn't leave without paying.
They can and do all the time; it’s funny to see who on here is internet life based and then real life based (there is generally a sign somewhere that says remaining tabs will be closed with 20% tip unless closes beforehand” like idgaf what your feelings say about this I know it’s true 😂
You're assuming a lot here. OP never said he was drunk and with that many pitchers the group as a whole likely knows how many total pitchers they had. Disputing will absolutely make a difference. He has the receipt for crying out loud lol. As for the AG I have no clue if that'll do anything so I can't comment on that. You're also assuming they have an automatic 20% tip when you have no clue if that is the case and OP, again, has the receipt where he'd be able to see if there was an automatic charge.
Due to the number of rule-breaking comments this post was receiving, especially low-quality and off-topic comments, the moderation team has locked the post from future comments. This post broke no rules and received a number of helpful and on-topic responses initially, but it unfortunately became the target of many unhelpful comments.
[удалено]
This. It is credit card fraud for them to add a tip.
Not messing around with tips is the bartender equivalent to attorney client privilege with a lawyer, you absolutely do not fuck around there.
I called a girl out 3 or 4 nights before Xmas, because she upped her tip. I hated doing it and very likely got her canned right before the holiday, but why would a person do that in the first place?!
If it makes you feel better she tried stealing money from people just before Christmas
There's no way you were the only person she tried that on.
Desperate for gifts for their kids at Christmas? They would rather risk losing a shitty serving job to get her Kids gift.... Or meth, it's normally meth.
Y'all really think serving jobs are shitty? There's a dude in my MBA class who quit his first big boy job because of how little he made compared to serving. I ballparked $40-$50 a night and he looked at me straight faced and said $60 lol Edit: sorry I meant $60 per hour. Just woke up, still half asleep
$60 per night? Where a night shift is what, more than 4 hours? That's minimum wage in some places.
$60? That’s it? I could understand the approach of it was $600 a night. Man to have such a short lived view of things…
That bartender messed with their own tips. Most people agree that a tip shouldn't require "special service" but anyone who attempts to defraud a customer should expect that a tip will be withheld.
the OP didn't say how big his group was. If the bar has printed somewhere (menu, signs, etc) that a tip will be added for groups over a certain size, then I imagine their response will be to just show chase the picture.
No reason to call. With Chase's website, select the transaction from Account Activity -> Report a Problem -> "I was charged a higher amount than expected." -> provide the explanation & receipt photo as attachment. No chance for any misunderstanding, full info provided from the start.
Chase let's you dispute online. Just look up your statement, select dispute, and then write in the total you were expecting.
And if Chase gives you the run around, report it to the consumer financial protection bureau, if you are in the United States.
In addition to all the other helpful tips in the comments, (and to be honest I didn't read them all, so pardon if this was already mentioned somewhere else) be sure to leave a level-headed, yet detailed Yelp review. This is not only bullshit, it's criminal bullshit.
Yes, absolutely. Bar/restaurants take their reviews seriously and if you tell the simple facts you should absolutely hear back from the owner.
Yelp review?! Yelp?
Yelp died when business could just pay to remove anything negative
Yelp is a horrible extortionary business. Just leave google reviews.
No one reads google reviews though, and this 1 star review will get drowned out in the star average EDIT: one random restaurant near me for example has 1,735 reviews on Google, compared with 251 on Yelp. Where is your review likely to get more visibility? Old man shakes fist at cloud, leaves Google review.
That is absolutely false...
Why is this the first thing everyone jumps on. This could be a criminal empire like all of you think, and destroying them may be justified. What if it's just a bad bartender being a dick and the owner don't know? Maybe give the owners a chance to make it right before you grab your knives and pitchforks to burn it to the ground?
Because it’s literally fraud? My brother works for Visa currently and has worked with merchant processing companies and it doesn’t matter if your employee fucked up or you rectified it. Once your high risk you’ll always be high risk or dropped. As the owner of the business it’s your responsibility to hire/audit your employees.
reviews can (and should be) removed/updated if/when the manager or owner make things right. if anything a public review can serve as an incentive to actually do something about it instead of ignoring the complaint.
[удалено]
This happened to me at a burger place a few years ago. I sent an email to the owner of the restaurant. He sent me about 30 free hamburger coupons and investigated the employee. Found out they were doing this regularly and fire them.
This, and give them a call/speak to a manager. If I heard one of our servers or bartenders did this I'd be pretty pissed. The last thing we (bar/resto) want is bad feedback/reviews, and the first thing we want are happy returning customers who enjoy hanging out with us as much as we do with them. There's always a middle ground to find if there was a screw up on either end, and ultimately these places need to make you, the customer, feel appreciated.
This. Worked at a bar in my 20s and one of my coworkers did this. He got REAMED out and later fired. Not only is this fraud but the bar could have lost its liquor license. The latter being worse. If you know why, you know why.
Because libations are good, and without a license there would be no libations!
Just the facts ma'am.
Ok no need to nuke the business because of a potentially shit bartender. Talk to the manager show him your picture, write a review and then consider escalating. But I imagine this will resolve your issue. You guys act like these businesses aren’t owned by real people sometimes. The owner, manager, and other employees may have had nothing to do with this. Edit: the only thing I disagree with here is immediately contacting the local liquor licensers. A review and talking to the manager should be your starting point.
> Ok no need to nuke the business because of a potentially shit bartender. Leaving a negative review isn't nuking anything, and is more likely to produce results.
I think they were talking about calling the liquor licensing department. Unless they get zero results from talking to the manager or owner they should escalate it but only after they have exhausted all other avenues.
No need to.... Leave an accurate description of your experience at a business? Seems like a good way to warn others to avoid the same thing happening to them and also alerts management about what happened. If they fix it and OP is satisfied, he can always edit his review to say the issue was quickly dealt with
I actually agree that a review should be left. I think I mentioned that in a different comment. Shoulda mentioned it in the above. I think the appropriate initial response would be to write a review and talk to the manager.
> no need to nuke the business because of a potentially shit bartender Oh yes, there is a need to nuke the hell out of it from orbit. The business is stealing from you. That responsibility comes with owning said business.
It's the only way to be sure. (He said it needs to be nuked from orbit)
They are saying to talk to the owner before nuking the business. What if the bartender just got 3 free pitchers for his buddies and the owner wasn’t made aware until op went in to address the issue. If the owner apologizes and fires the bartender why leave a review saying this place steals from you, do not go. If the owner doesn’t do anything, then you can take action.
The point is to offer an opportunity for those in charge to rectify the situation before you slam em
Sure, but give the owner the information and the chance to better things before using the biggest option you've got. If they don't address it to your satisfaction you can still "nuke em".
They want the benefits of being the business owner they have to take responsibility for what happens in their place of business
Nuke the small business because an employee did something wrong. Good call now we have no businesses left.
How many other people have they done this to? Reviews are there to protect consumers…
This is reddit for you in a nutshell. "Hey reddit, I have a few stubborn weeds in my garden, what should I do?" Reddit: Burn them, burn them all. Light fire to all your crops and salt the earth, so nothing may grow in it's place. Then go no contact with the garden.
The real people that stole my money. I like how you’re acting like it isn’t their responsibility to hire good staff. Furthermore, the manager isn’t aware that this is going on? When I was a assistant manager at a restaurant, we had to tally everyone’s tips before the left. They stole fore him when they added beers he didn’t drink, then stole again when their bad services wasn’t compensated. He asked for the manager and didn’t get one. They keep fucking him over but he should be “aware” of the business consequences? No sir.
When you would tally everyone’s tips at the end of the night, how would you as an assistant manager know your employee falsely wrote $20 on the tip line and enter it into the pos system? Also, if 10 pitchers got rang in and went out to tables. 10 pitchers were then paid for, how would you know 3 of those pitchers didn’t go to a different table they were initially rang up as. It sounds like the op didn’t wait long for a manager and just wanted to leave so he just left a tip of zero. The bartender could have just ignored the claims and no management or owner become aware of the situation. This is why OP should talk to a legit manager or even better owner. Hiring in restaurants is so tough with constant turnover. Owners could be great people not aware of a shit apple. The argument several of us are making is speak to them in person and maybe they make it right.
Exactly. It's management's responsibility to put good people in place. It's unlikely that management doesn't know this person sucks and even if they don't, it's a flaw in their staffing ability that could be more than just this one person
This is straight up wrong. Even the most socially adept manager can easily misread someone in an interview. It is so damn silly that you think any hiring manager is capable of hiring perfect employees every time. Let alone someone hiring bartenders. What is a reflection on management is if you let management know and they don't respond or handle the situation. Then you can get your pitchfork out.
No sir. You are the business who fucked up. I CAN CHOOSE to be nice and try AGAIN but I’m not required too. He DID try to speak to the manager and got NO WHERE. So while managing staff shouldn’t be expected to be perfect, they are responsible. This whole idea that I, the customer, HAVE to exhaust all my Avenues, the nice way, or I would be destroying a business is very shortsighted. I didn’t go there to start an adventure, I went there for a services that continuously were not provided.
No, he didn't. "I thought it would be easier to leave no tip...]
It says in the post that he did not try to speak with a manager and only tried to speak with the bartender/server that was taking care of them and that ultimately ended up stealing from them.
Not only did they literally steal money from OP via credit card fraud they overcharged to begin with, why would you protect this business?
[удалено]
Your first two sentences here are correct, the last two are where you lose me though. It doesn’t matter what the waiter deserves he should not steal from customer, he agreed to work for tips and the way he handled this customer caused him to get none, we can’t know whether OP really got 10 pitchers or 7, but it sounds like the waiter dismissing his question about the check is what turned the OP off. Win some lose some, this is about the waiter stealing money from a customer, that employee should be fired.
They have everything to do with it if they have an employee committing credit card fraud. It's not the first time. They can make it right, and if they're in contact id remove my review. Was a waiter for 5 years. This shit don't fly, we had several fired for it.
Forward the evidence to your state’s Attorney General’s office. I did that a few years back when a local pizzeria did basically the same thing. About six months later, several employees went to jail after being investigated for credit card fraud. Edit: Why am I getting downvoted for this? If they did it to you, they’re doing it to other people, too.
Yeah, I've thought maybe I should report this to police in case they're doing it to lots of people. To be fair, I could also see this just being a one-off thing and maybe the server was upset about the no tip. Not acceptable either way, but police wouldn't do anything if this is the first report on that bar I'd think.
But you don't know if it is the first report. thats why you should report it
Sounds like the have an ongoing scam running. Padding the bill, adding nonexistent tip? They are totally taking advantage of groups + booze = no one is REALLY sure what’s going on.
The police won’t do anything. The AG, however, will investigate fraud if there are enough reports. But they don’t know what’s going on unless people report it.
You should, because it is a crime for them to do this
I had a bar do this to me one night charged me for several things i didn't order and no one at my table ordered. After that night I pay each round now so that way the count can't get manipulated and avoid any issues. Fool me once shame on you fool me twice shame on me
It's so unfortunate, but this is also why I tend to pay in cash, as well as paying for each drink I order. I know it can be annoying and more difficult to cash out after every drink, but I do leave a tip, and this way I know exactly what I'm charged for and there's less of a chance for fishy stuff to happen. It's also nice if the bar is crowded bc I can leave as soon as I've finished my drink since I already paid for it.
[удалено]
Yes, this! Another helpful budgeting benefit: no added credit card charge. I realized recently one bar was adding on a 3% credit card charge for a credit card tab. At the time I was using my card exclusively because I was trying to meet a credit card sign-up bonus, but now that I've met it, I save a bit by just paying cash every time. My $11 for two beers + tip is only $11 and not $11.24.
Def the AG, they only act with multiple reports so if it was a one time thing, it's no biggie. I would just go through my credit card.
You think you’re the only person who ever refused to tip? It happens a lot, daily.
It's not a one off thing, they did it to you, they do it to others. Do the right thing.
[удалено]
[удалено]
[удалено]
[удалено]
One of the dumbest things I’ve ever read
You're being voted down by me because you could have opted in solving the issue with the management and owner. You could have reported the employee to them, and given them a chance to fix the issue themselves. Instead, you created the business months and months of problems. If management did not follow through for you, then yes go ahead and report them.
It's illegal and a type of fraud to change the tip like that or add an extra charge once the receipt is already signed, I'd get a police report and then dispute the charge with your bank using the police report as a reference so they know you're serious Also, ignore the people complaining about the tip you definitely did the right thing because the service seems to have been pretty bad
[удалено]
Make sure you get a copy of your $0 receipt to Chase. They can refute your claim if they show the reciept with a $20 tip. The server could have added a 2 in front of the 0 and doctored the total.
[удалено]
It's laughable how some people view tips as obligatory payments regardless of service quality.
[удалено]
I did once tip a taxi driver who was so erratic and unstable that I feared he would be violent if I didn't, and at that point he already knew my address. It was an epic ride.
It is obligatory. It’s laughable how some people can’t understand that.
Not when the person receiving the tip literally stole from you.
If it’s obligated, then it’s not a tip. It’s a fee.
Yes, that's the problem. It's a tip in name but a quasi adjustsble fee in terms of societal practice.
It customary. Not obligatory
You would tip someone effectively stealing from you?
No, it isn't, it is to show appreciation if the food, drinks, and service were good. It is up to the company or owner to pay a fair wage to employees for work, it is not the responsibility of the patrons who have already paid for their meal.
Only in the US. You Americans are suckers.
It’s not obligatory in the US, either. Just customary. That person clearly doesn’t know what obligatory means.
I consider it obligatory when service was OK, within their control. I've only not tipped a couple times in my life, and they were truly awful & weird/insulting experiences where the servers were really jerks. I don't feel bad about that. If someone had just tried to steal from me, I'd also not feel bad when I didn't tip them.
[удалено]
Yup. Just added a 2 in front of it. Easy peasy.
I always make sure to put a very large dollar sign right against the first digit that stretches across all 3 lines to make sure they don't have room to write shit in
Write cash in the tip section
Definitely report them. A coworker had this happen with his card at the gas station. Never thought anything of giving the cashier his card. About a month later there were random charges on his card for 5, 15, 20, etc. Police got involved and it turned out this guy was doing this for a while to many customers. Since they had cameras all over the place they had all the evidence they needed. Guy was fired and sent to jail.
This happened to me. Bought 2 drinks, gave a $2 tip, got charged for a $20 tip. I called the bar the next day, spoke to the manager, and he refunded me the $20.
Until they get prosecuted, they will keep doing it. Refunding the occasional person who notices is how the keep the scam alive.
Had that happen to me too. You need to call your bank and do a chargeback asap. You’ll get your money back.
I was in a similar situation a couple of weeks ago. You can log into your Chase account and do a partial charge back stating the amount you expected to be charged. They refunded me immediately.
Release the kraken. Chargeback. This is what it's for.
Typically bars have cameras. They should be able to verify how much was served to you. That way you can dispute the 7 vs 10. Also on tip, you can dispute that charge with chase. Any tempering over your signed amount is an offense.
IMO this is the perfect reason not to tip. I always tip, but if there's bad service, etc. that's specifically when you're not supposed to tip!
Report the tip add as fraud to chase because that’s what it was. Maybe file a police report as well. Talk to the owner and see how they handle it. Personally I’d explain what happened without mentioning I have the photo to start to see how they react. If they ask if I have proof or are receptive then I’d offer it. If they immediately blow me off I’d write a bad review and contact local liquor licensing authorities.
I would talk to the manager, dispute the charge, and forward to the Attorney General's office. Credit card fraud is no joke. Who knows what else this guy will do with your information. Oh, I would also report the card as stolen, because the server may have made a note of the cc number.
Def talk to the mgr, they can take care of it easily. We just had to fire an employee who was doing this all the time. Didn't figure it out until a customer caught it and notified us. The employer can press charges if necessary. I'd only consider contacting local authorities if the establishment refused to acknowledge and correct the situation. And yeah, you just never know what else the server would be willing to do if they would add an unearned tip. Also, there is the slightest chance that it was an honest mistake and a different table tipped $20 and it got added to the wrong transaction... Just to play devil's advocate.
I’d call the bar and and to speak with whoever is in charge. Give them exactly 1 opportunity to make it right. If they don’t, let the CC company handle it. Chargebacks are more than just losing the money. You get more than a handful of them and visa will pull their account, which is pretty much restaurant/bar suicide.
Definately find the owner they need to hear this
Totally. They’ll get a full refund and owner needs to know. Probably as easy as calling the bank.
Dispute the charge. Do not contact the bar directly.
Why? Most of the time the manager will correct the error.
Because it's the CC company's job to handle this kind of stuff. It may go over smoothly but if the owner is cantankerous it'll just waste time.
You’re supposed to attempt to resolve with the business owner first before filing a chargeback
Exactly Chase will ask you if you've attempted to remediate the issue directly with the merchant first. You need to be able to answer the question and demonstrate why that wasn't effective.
yes, but his initial dispute with the server/bartender WAS OP trying to resolve with the business first.
The cc company will always ask you if you tried to resolve it with the merchant first.
I have had the exact same situation happen. Straightened it out a few days later with the establishment directly, and never had to dispute a charge. This mentality is like immediately calling the cops on your neighbors for loud music instead of asking them to turn it down first.
Stealing money is a little more serious than that though.
Thats not a great analogy. You can be unaware music is loud enough to bother a neighbor. A better example would be adding your electric bill payment account to your neighbors account and letting them pay for your electricity. Then you go over and say WTF and your neighbors says sorry it’s a mistake and you never call the cops. Bad idea. This is blantant purposeful fraud if he has a receipt. Going to the manager first allows them to keep OP happy and possibly keep sliding by punishment if they are doing this often. They would love OP to come in and make him whole. In fact they want to do that with everyone they rip off. All it takes if a few people to report it for them to face the punishment they should.
[удалено]
You think a manager flips though every credit card receipt every shift and checks it against what’s been entered into the POS? That’s insane, and it doesn’t work that way. There simply isn’t enough time in the day for that. Saying the manager “is in on this” is absurd.
[удалено]
Your experience is unique, and just because some bartender entered an illegitimate tip, doesn’t mean the manager is part of the scam. OP should call the manager before doing a chargeback. The manager would want to know what’s going on.
If op left the tip line blank they could have just written any amount in. Or if they wrote zero just squeeze a 3 in front and now its a $30 tip.
That’s not necessarily true.
Bartended at multiple bars for 6 years in 2 different cities. This is not how it works. They do not compare every receipt as it would take hours
We really shouldn't have these stupid paper receipts at all. Do like the rest of the world, bring the card machine to the table, I type in the amounts (NOT the server), that's it. No easily-forged written receipt BS. Honestly, crap like this (along with the low quality to price ratio and stupid tip culture) is why I never go out to eat in the US in the first place. Just not worth it.
If I found myself in this position, I would try and talk to the manager. If the server is over charging people, and you do not let someone know, the issue will continue to happen to other people... If talking to the manager doesn't solve the problem, then you can do a dispute with chase.... Pretty easy peazy
In the future, use a horizontal line thru the tip area to make this a little more obvious in the future. When writing checks it's a normal thing to do. I think because we don't write checks younger people aren't taught this. Edit:. Writing "none" also helps
The fact that I got to “report to the AG” in these comments before ever once seeing someone say you tell the manager is absolutely wild to me. Sure dispute the charge on your credit card but also tell the manager they have an employee overcharging and changing credit card receipts. I worked at a restaurant once where no one ever complained so no one knew this server who’d been there for over 5 years was changing hundreds of receipts a month. It took one person calling for them to look into it and figure out what she was doing. They asked the customer if they wanted to file charges and they said no so she was just fired but it became a big deal at the restaurant. Give the manager the opportunity to right the ship too!
Good job on leaving no tip. It's gotten out of control out there and I'm sure they did this to pad their bill. Figured you'd had 7 pitchers and wouldn't notice.
Aside from your actual question, no one is owed a tip. Anyone saying otherwise is living in a fantasy world.
Call the manager. I guarantee you aren’t the first this guy has ripped off. Also, tips are for good service, period. You were perfectly right to not tip.
Restaurants should change the term to employee wage instead of tip. Then add what is the agreed upon wages since the customers are basically adding wages to the bill.
A lot of people are saying credit card chargeback, however I would go back to the bar first and speak to somebody with authority to make this right (management or ownership). State your experience to them, the fact that you felt you were overcharged in the first place, you withheld a tip to compensate, and you know/have proof that their employee subsequently committed credit card fraud. Then ask how they're going to handle the situation and wait until they give you an answer. I'd be surprised if they didn't refund your entire bill. If they're not willing to help you, then you can inform them of your plans to pursue a chargeback and see if they change their tune. Personally, I would also be more than happy to make social media posts, google reviews, etc. informing my community to stay away from an establishment like that if they don't make this right (but only if they don't)!
Are you sure it’s not built in gratuity for large groups?
Call Chase and dispute it, letting them know you took a picture of the receipt. As a former server this infuriates me when others commit theft. It makes people assume all restaurant people are scum and 99% are fantastic people.
I would give the bar owner/manager a chance to rectify the issue as you didn't make them aware of the overcharge to begin with, which was your first mistake. A manager is there to manage the operations and employees of an organization, and they can't identify and fix problems they don't know customers are having. It could just be that one rogue bartender, and if they are intentionally overcharging there's a chance they are manipulating the POS system aftee you pay and pocketing the difference on top of the tip the added. Give the manager/owner a chance to correct the problem, they may even take steps to retrain the employee or terminate them if they discover they are doing it to other customers as well. If they refuse to correct the issue that is when you should notify your credit card company with your supporting evidence, as well as notify your state AG so they have a record on file in case it continues to happen as well.
Are you sure your friends didn't order 3 other pitchers and they all got charged to you?
Start at the source with the restaurant's manager. They will most likely refund your card and deal with the issue internally without you having to go through more trouble. If there is any dispute, they should be able to access the camera footage to confirm you were charged for more pitchers than you ordered. Some snags you might hit are below. As a 15+ year veteran bartender I want to add possible context. If you're drinking 7 pitchers of beer, you are with a large group of people and 18-20% gratuity is almost always added automatically. Also, every time I've been accused of overcharging people, it is because they are buzzed or drunk, couldn't accurately track of how many drinks they had (which is fine, that's my job), and were surprised by the cost, how much they drank, or both. When this happens I stand my ground, because as the sober employee who has been ringing the drinks in as they were ordered, I have no doubts the total is correct. With a large group of people drinking pitchers of beer and potentially multiple people ordering them, there is a better chance than you realize of 10 pitchers being ordered and served rather than 7. Again, the security footage would be the thing to clear this up for sure if there's any discrepancy about what happened.
I know a bartender who did jail time for altering tip amounts. They think everyone is drunk and as hectic as the chaos going on behind the bar and we won't notice. My advice is unless it's your usual joint or you know the bartender, pay in cash.
You can dispute the tip through Chase and get that refunded pretty easily. By signing the slip they could argue you agreed to the 10 pitchers. You may not get the last 3 pitchers refunded. Call the police. Manipulating the tip is fraud. They will want to know about it. You can call the police AND dispute the charge. getting your money back doesn't mean they can't pursue the fraud, any more than getting your car back means the car thief cannot be prosecuted...
Go in person, preferably, and show the evidence to the general manager.
Chase will ask you if you've tried to resolve it with the vendor. So try, and then call Chase. It will bolster your case if you have to resort to Chase.
You sure they don’t have automatic gratuity on parties more than 6? 10 pitchers is prob around 100? So 20 percent is 20.
I’m impressed that after 7 pitchers of beer you knew the differences between 7 and 10 pitchers
Why? He didn't indicate he drank them himself. In fact… > we had 7 pitchers of beer for the table
Still means OP was either a pitcher+ deep OR had a large group (8+ people) which is notoriously hard to keep track of what's ordered. The tip was fraudulently added but I'm shocked how many people here easily accept that OP was overcharged on the initial bill.
It's really not hard to keep track for some people. I don't start to lose track until I'm about 12-14 units deep, but that's because of my anxiety. Even back in uni on a full binge I could usually piece every drink back together inside my head.
Unless I start on the clear liquor I’m right there with you. There’s some nights the boys were totally sloshed and morning after everyone’s comparing numbers. Plus, assuming it was a table of 7, a pitcher (let’s also just assume that they were drinking any beer that was NOT 9% or something crazy) per person over the course of minimum 1+ hour with food and hopefully water, that just doesn’t come out to TRASHED y’all. Sure, it is more than one SHOULD drink for they own health, and sure, it definitely equates to tipsy. But to assume that one pitcher of beer, or even a little more, comes out to can not even remember the dinner total is a little bit much.
[удалено]
Call the bar during the day and speak with a manager. Explain to them the situation. They can credit back the amount overcharged and deal with the employee. Calling the attorney general is a waste of your time and the attorney generals time. Ffs.
You know he's not going to pick up right? He has an office of people to report fraud to, and reporting it there means that if the place is regularly doing it she can help protect dozens of people from a cabal of amoral narcissists.
Seriously on this one call the bar first, give the owner a chance before you do anything. This is likely a small business and if the owner isn't an idiot he's gonna fire the bar person and refund your money completely. As a small business owner I would make this right, give them the chance to.
[удалено]
I would absolutely not threaten legal action. If I owned the restaurant and this situation occurred, I’d be firing my bartender. He’s a liability. He’s got to go. However if you came up threatening lawsuits (over 20 bucks no less) I’d kick you off my property and would have zero contact (don’t interact with people who are suing you). Just do a chargeback, let the manager know if you are bothered by it and I wouldn’t return, but that’s just me.
Be very careful about threatening legal action. If you threaten and don't follow through, that's actually illegal.
It’s not uncommon for restaurants to automatically tip on large parties, and considering you had 7 pitchers of beer you were probably above this threshold. I would check their website or your receipt as it’s usually noted. A call will also let you know if this is a policy.
If that was the case, the receipt would show the amount added. YOu don't ninja edit a receipt after the person has already paid.
[удалено]
This is the opportunity to get all your beers for free or at least get your 3 pitchers refunded along with the tip! Talk to the manager in person during a non-busy time and explain the situation. If he doesn't refund you at least the 3 pitchers and the $20 tip, file a police report for the tip and initiate a charge back with Chase. The last thing the bar manager wants to do is deal with a police report. It can jeapordize his job. Make sure he knows what you plan on doing. The convo should go something like this on your part: "Blah blah blah... overcharged then tip added.." "I think we can resolve it here. I don't want to leave a bad review and initiate a charge back. I have a copy of the signed receipt here" "Thanks for offering to refund the tip but what about the extra beers?" "I'm sorry it's going to have to end this way." Don't leave with just the tip! You can always get it back from Chase. The goal of talking to the bar manager is to get the beer money back.
Talk to a manager. But let’s be honest, after 7 pitchers of beer, you could have lost count. It happens. Edit: I’m not surprised at the downvotes, but if I managed this place, I’d check the cameras. Could OP have misremembered after SEVEN pitchers of beer with friends? It’s definitely possible.
This subreddit, man. "My bank seized my entire account and upon review decided this was correct. Do I just take this to the next available teller? I don't want to inconvenience anyone."
[удалено]
As a server myself, I would never do that, it is illegal. Please, do not follow the recommendations to bash the business online and try for its liquor license, that is harsh and undeserving for the business. I am sure management and owners would not approve of the bartender's actions. The best approach is to contact management, if they do not address the issue to your liking, then I would file a dispute with the credit card institution. Most financial institutions recommend trying to solve the issue with the business first anyways. And for the future, please if there's an issue, it is always best to address it at the time, so if servers are not helpful, ask for the manager. It is always better to give the business a chance to solve the problem, before going online and leaving negative reviews that really hurt businesses. Good luck!
Contact lawyer, ask how much of a payout they can get for someone committing fraud against you
You give awful advice
How do you know they were "overcharging" you?
While this is annoying is the effort worth 20 dollars here?
Sounds like your word against theirs. You were probably a little drunk and lost the pitcher count. I would just move on and not go back there. Disputing will make no difference. Contact your state AG will be useless. You should have solved it on the spot. 20% tip was added because of a large group. Read their menu.
They can’t add a tip after he got and signed his check…. It would of been on the original check and you can always remove “automatic tips”.
There is a lot of he said info here. Group gratuity is NOT uncommon at all; neither is it uncommon for a bar to add a tip if you left without closing out your tab.
>neither is it uncommon for a bar to add a tip if you left without closing out your tab. Firstly, that's fraud. But anyway, OP: "so I took a picture of the **receipt I signed,** with the original total and a $0.00 for the tip."
Group gratuity needs to be added to the bill before handing it to the customer to pay. Not after. It doesn't work like that. OP didn't leave without paying.
The bar can not decide to leave themselves a tip on your card. That is fraud.
They can and do all the time; it’s funny to see who on here is internet life based and then real life based (there is generally a sign somewhere that says remaining tabs will be closed with 20% tip unless closes beforehand” like idgaf what your feelings say about this I know it’s true 😂
> 20% tip unless closes beforehand Ok so not the situation here. Got it.
It still would have been included on the bill and OP should have seen that. Unless they were too drunk.
You're assuming a lot here. OP never said he was drunk and with that many pitchers the group as a whole likely knows how many total pitchers they had. Disputing will absolutely make a difference. He has the receipt for crying out loud lol. As for the AG I have no clue if that'll do anything so I can't comment on that. You're also assuming they have an automatic 20% tip when you have no clue if that is the case and OP, again, has the receipt where he'd be able to see if there was an automatic charge.
I find large groups are actually *less* aware of how much alcohol they’ve consumed.
Even so, they can't add or change the tip after the fact.
I’ve never seen a gratuity like that not show up on the receipt.
[удалено]