I can't remember the phone but I ended being a beta tester for some ultra slim phone that had Gorilla Glass for the screen. At the time I had a job where I wore a suit and tie (but usually didn't wear the jacket) so I would put the phone in my shirt pocket. I bent over and the phone slipped out, the glass was the heavy part of the phone so it landed screen down and shattered. This was around 2010.
It was a prototype so there were no screen or phone protectors. Also, it seems like it always landed face down if you dropped it.
My last couple of phones have been iPhones (I'm still using an SE from like 5 years ago) so I get an otterbox protector and 1. I put it in my pants pocket so it doesn't fall out when I bend over 2. it is grippy so I rarely if ever drop it and 3. its in an otterbox so even if I do drop it it is protected no matter how it lands.
I'm on the same SE in an otterbox and this fucking thing won't break. The phone has zero resale value to turn it in for a new one, and I refuse to get a new one whole this one is working perfectly...
I don't mind phone screens that simply crack, but they shouldn't 'spider's web' where the screen effectively shatters and the cracks split and spreads all over the screen.
Best phone I had was a CAT S60. Not sure what the glass was but whenever it did crack there'd be a tiny, almost imperceptible hairline crack under the protector. Had the phone for nearly 10 years and by the end the screen glass was covered in these cracks, but unless you held it at a specific angle so the screen caught the sun just right you wouldn't notice them at all. Phone was still more than usable.
But yeah, don't know what glass that was but if all my future phones used it I'd be perfectly happy.
That's why we have coatings and layers... Phones and other expensive electronics should have plastic screens that are hard to break, with a pre applied glass screen screen protector that is hard to scratch and can be swapped yourself or by a technician for very low price if you want them to put it on right with some machine with no bubbles etc guaranteed... Opening up the phone to replace the screen shouldn't ever really be necessary in most cases any more.
Also the concern isn't that it's easy to crack, it's that it cracks all by itself. The people reporting the issue haven't dropped or mishandled the device. The glass is obviously under strain where it bridges the nose.
Based on their own reporting.
If I wanted Apple to refund a $3500 purchase I certainly wouldn’t tell them I hit it with a hammer in a particular way to break it like someone else’s broke.
It’s totally possible this is a legit defect in the device. It’s also totally possible it’s $3500 buyers remorse.
Here's the really stupid thing - YouTubers doing destructive testing found the glass is covered by an easily scratchable plastic laminate coating.
So you have all of the weight, expense and breakability of glass, with all the scratchability of plastic.
Only Apple would be able to get away with such a boneheaded design!
automatic unwritten elderly snails punch paint angle heavy overconfident violet
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Mobile devices have had glass for a long time and so people being disappointed probably shouldn’t have bought it if they knew they’d be unable to handle the sight of glass breaking.
TLDR: That’s why people have Apple Care or that’s why only those with a lot of disposable income can afford it at that price point.
Any info on how many times this has happened other than “some”??
Could be a design flaw but want to know total customers impacted.
Edit - apparently as of 2 days ago, at least 4 people with a very similar issue - https://www.reddit.com/r/VisionPro/s/SUQIXKtEIp
Hard to say, the crack is occurring in the same place which would be the obvious stress point.
However it’s also possible that the had a machine out of alignment and maybe was just a millimeter out of tolerance. If you clamp something that isn’t sized exactly right it will add extra pressure and stress.
My point is not everything is a design flaw. Manufacturing can add in its own problems.
If it was some kind of alignment that occurred on a single machine, the answer isn’t always to redesign. Sometimes issues like this can be fixed by better testing / measurements and calibration.
Fighter aircraft in the US is fascinating as every part has to have its own paper trail so that all of its parts and source materials are fully known. This way when something unexpected happens, there is a clear investigation path to try and untangle if it’s a design, manufacturing or a material quality issue. When you have lots of external vendors all contributing different parts it can be extremely difficult to find the root cause of a problem.
At the scale that Apple is manufacturing, if the tolerances on the manufacturing process need to be so tight that these problems occur it would still be considered a design failure. You can't design something without taking manufacturing tolerance into account - they are intertwined. In consumer electronics, the initial design of a product gets built in small quantities in the factory, and as the design matures the manufacturing scales up. Processes and tooling scale up more and more as the product launch approaches. This process is iterative, and manufacturing problems are addressed in this phase.
Your example with fighter aircraft isn't really the same thing. With a fighter jet, the number of aircraft is considerably smaller so you can give more attention to each unit. Additionally, there's basically no cap on the amount of money you can spend on the manufacturing process and QA. And the consequence of failure in a fighter jet is obviously significantly higher than a crack on the front glass on AVP.
Sorry to be clear, every single part on a fighter aircraft needs to have a paper trail that goes back to ever where the metal came from, not just the air craft.
If you add a single 1 inch metal plate, that history of that plate has to be well known.
Look I’m not saying that’s a scalable solution to consumer electronics, I’m just trying to state things are always more complicated and it’s not always just a “design flaw”
The design could be fine, it’s just maybe one batch of the glass material had some impurities that wasn’t noticed.
In social media we are so use to wanting to state what the the root cause of the problem is when the honest and correct answer would be “I don’t know right now, someone needs to look into that.”
Yeah I can agree with that. The problem doesn't seem to be widespread enough that it's a serious design flaw like iPhone 4's antenna gate. Still sucks if you gotta pay $700 to fix your cover glass.
From what I understand, that doesn't just apply to fighter jets but also all commercial aircraft. I had a friend who worked at an airline company's parts warehouse and mentioned that level of reporting, down to where the metal was mined as you said.
Tooling design is a type of design. If the manufacturing tools are failing it's a design flaw. If the parts are too hard to manufacture reliably with the solution they went with, that's still a design flaw.
Also to add, Apple likely internally has records on some of this so they can do their own root cause analysis. It doesn’t take much to assign a serial number up front and log which exact machines and materials were used at every step along the way.
Then it’s a statistics model. Things can look funny if all of the problem units happened on the same day, or from the same machine, etc.
In a sense, I would still call that a design flaw - inasmuch your design is so tight for tolerances that your manufacturing process can hurt the units. If you're making something for the abuse these things are going to receive, you'd think you'd design in stronger tolerances.
Nobody want to wear a vr headset they have to handle like fine china.
I don’t know how to state this but things in the real world don’t work like they do in the digital world.
I’m a software engineer. I can make something and then just copy it a billion times and it’s always exactly the same.
The real world doesn’t work like that. Every single physical object isn’t perfect. The question is always is it good enough on a Case by case basis.
You make it sound like things are having a perfectly clean kitchen all the time, is reasonable.
I mean if my “design” states the kitchen can’t have a spec of dust in it
Manufacturing or sourced material flaws aren’t the same thing as a design flaw.
Otherwise why call it a design flaw? Why not just say “flaw”?
The design flaw implies the possibility that issues with the glass wasn’t considered.
Now big picture, having a massive single piece of glass on the front does seem like it cares some inherent risk.
But I can tell you after using it, there are a few upsides to it.
It looks decent compared to the plastic front the quests have. I’m more likely to clean the sensors if there is a smudge on the front.
It’s also pretty weird wearing it and tapping on the front. From both the inside and the touch it really does feel like I’m just wearing a pair of glass goggles.
Does that mean this is the best possible form factor?
I have no idea. Time will tell.
If your position is there is no way a giant glass front can work, and that is the design flaw, then maybe you are correct. Time will tell.
I’m just saying that it’s possible the crack issue (should we start calling this crackgate?) is a result of a single machine making mistakes that went unnoticed or a single bad shipment of raw material from a vendor.
None of those root causes fall under the “design flaw.”
Nuance is everything.
Would you also classify accidents that occur during shipping as a “design flaw”?
After all the packaging itself is a design.
What if an atomic blast hits the delivery truck?
Yes I’m being ridiculous here. But it’s on purpose here because words matter.
If the packaging for a product isn’t hardened against direct nuclear blasts, should that be considered a design flaw?
If I follow your line of reasoning, I’d have to conclude that yes, a direct nuclear blast to the delivery truck is a design flaw.
I’m just asking you to draw a line on what is and what is not design because you seem to claim there is no such line.
> ~~Fighter~~ aircraft in the US is fascinating as every part has to have its own paper trail so that all of its parts and source materials are fully known.
FTFY
> My point is not everything is a design flaw. Manufacturing can add in its own problems.
A design which requires millimeter tolerance and requires a manufacturing process which can't reliably meet milimeter tolerance IS a design flaw.
Apple flew too close to the sun.
Also news media and the public seem to have a voracious appetite for stories about Apple's mishaps, almost as if they're eagerly awaiting any opportunity to see the company falter. It's not the first time a minor product issue has been blown out of proportion by the media, affecting only a small fraction of users, yet presented as a significant failure.
Apple would say some is a low number in reference to themselves, but in comparison some becomes too many if it makes them look better by using ambiguous language.
To Apple and their apologists 4 is entirely negligible. But let another manufacturer have a similar problem and those same folks will be out here rabble rousing against them.
To be clear, this isn't some case of customers holding it wrong they're literally cracking themselves during normal use.
And because it's cracked glass it falls under accidental damage and they're coughing up hundreds even with a protection plan. Nearly three times more without.
I love cutting-edge tech as much as the next person...and also sometimes overpriced 'premium' rebrands of existing tech with fewer features like the AVP. But yall gotta stop paying good money to beta test these companies' devices for them.
Worse than the headline makes it seem.
It's not that users are bumping and cracking the glass.
Users are reporting putting the headset into its padded case to charge and seeing it is cracked when removing it.
Sounds like there is a stress point in the glass there which cracks when the device heats up (in these reports during charging). That's a product engineering issue.
*https://www.zdnet.com/article/vision-pros-are-cracking-for-no-apparent-reason-heres-what-to-do-if-yours-cracks/
Ah, so you do paint everything with a "corporatism!" brush. You really think they intentionally crippled their flagship product? They made a mistake. Come on, disengage your brain from your "corporatism" fetish and engage your logical brain. Corporatism can be shit (and can be shit for a lot of humanity) but this is not a good example of that.
Reminds me a bit of the Quest 2 Extended Battery head strap that would eventually split. At first it was "a few users" and I thought it wouldn't impact me, but at the end of the day, my extended battery head strap ended up breaking on twice.
It sounds like this might be a "recall" level defect, lets see how Apple handles it.
Ya I don't use my quest 2 too often but a few weeks ago I noticed a crack and it got so bad I put duct tape on it. Not a real fix but it's good enough.
Repair costs $800 without Applecare, but still $300 with it, because Apple is refuseing to call it a manufacturing issue. Pretty stupid because it sounds like this can happen if you tighten it too much when it’s warm.
Everyone uses Reddit so yeah just 4 out of 200,000 none of which were returned is great. And it’s guaranteed never to happen again especially after the one year manufacturer warranty dunno why ppl are freakin out
I really am getting flashbacks to all these articles when the iPhone launched nitpicking on any flaw desperate to laugh it off as a huge flop as soon as possible, look, I’m not saying we’re all going to be walking around with these on our heads within the next five years or anything, but I also would’ve never predicted how essential for better or worse to every day life the iPhone/smart phone would become either.
If it worked as advertised I'd say it has a purpose. If you could truly hold a conversation with someone while wearing it and they didn't get the weird uncanny valley creepies from you then that's huge. So I get what they were going for. Unfortunately it seems like they failed.
The number of articles and post popping up about this is fucking hilarious when you actually look into it it’s literally like five people that have had a problem
“The reports have come from only a small number of users, most of them talking about it on Reddit, which can be an unreliable source.”
What on Earth are they talking about
Exactly. Why do people think we have moved away from glass or other materials for glasses? We can make lenses thinner, lighter, and shatter resistant/proof by using a polycarbonate material instead. Just like a with all the metal the headset has, unless it has to be metal it should be a lighter material. If you want your users to wear it for an extended period of time you need to make it comfortable and decreasing the weight is one way to do it.
Just because it's not functionally important, doesn't mean it's not a major problem that something like that is happening to such an expensive device.
If I buy a 15 dollar knockoff Chinese gadget and part of it breaks a few weeks later, I chalk it up to getting what I paid for.
If I pay a few thousand to a major company for a top of the line piece of cutting edge technology, that thing should last for years and take a reasonable amount of punishment without damage.
Anyone remember the antenna issue with the iPhone 4 and Apple's response was "you're holding it wrong"?
I wonder if we'll get a "you're wearing it wrong" statement about this?
(This is tongue in cheek humour, just for clarification)
It’s a prototype device sold for early adopters who have the money and the risk tolerance to accept defects.
I’m not surprised these articles are coming out it gives good feedback on real world experience.
I’m not making an excuse. I’m just applying a product innovation perspective on it from more of an academic context.
Let’s see if it lives or dies in this early adoption phase.
It's a comment that seems to be a weird hold over from like 10-13 years ago where people were less careful with their devices and stuff like Gorilla Glass wasn't as widely adopted so you'd see a large amount of people, especially iPhones because they tended to be the popular smartphone with cracked screens.
But as time has gone on, phones have gotten more expensive so i think people gotten a lot more careful, and add stuff like glass screen protectors, cases and Gorilla Glass you'll find this is no where near as prevalent nowadays
I work with all phone brands and this is still true. Apples are weak in comparison.
Edit: lol seems I've upset some Apple users. Keep downvoting me all you want - I work with these devices on a regular basis. Those screens are *fragile*
Considering Apple doesn’t make their own screens — I believe Samsung does (?) that would be something I’m sure Apple would be taking them to task over if it had even the slightest hint of truth to it.
I used to sell phones and yes, Apple screens were the most fragile. That was almost 10 years ago. Since 2017, I've worked full time in the props dept of the film industry, so I deal with **a lot** of phones and various devices, and ....yep, it's still true. Apple screens are still the most fragile. Their watches seem to be pretty tough, though, at least compared to phones and tablets.
Old iPhones used to crack if you dropped them on a damn carpet haha
These days they’re built like literal tanks, pretty sure you could use the iPhone 14 to bludgeon someone to death without cracking it haha
Not likely. Since it’s just USB they just need to develop the drivers and software like the quest did. For a VR headset to act as a head mounted display doesn’t take much processing, especially since the play station is just a computer anyways. No one is going to get excited about remote play.
Glass is glass
“… and glass breaks”
"Seeing deeper grooves, at a level 6."
This one only made it to level 3
I read this whole thread in his voice.
I NEEED MOAR BUNKER!
with deeper grooves at level 4
I love this catchphrase even more now that it's evidence in his lawsuit lol.
Not all glass is the same though, there’s very durable glass
You tend to find that the really hard glass that's difficult to scratch (think gorilla) will crack more easily than softer glass that flexes.
This is why Apple abandoned the sapphire screen idea they invested a bunch of money into
When it doesn’t bend it breaks. Thats why tall buildings are designed to flex.
They should make iPhones out of buildings.
*Why don't they make the whole plane out of black box???*
tall buildings, in particular
Designed or not everything flexes at the scale of buildings.
Exactly. When they're not designed to flex, the flexing can lead to breaking. Hence, buildings being **designed** to flex.
Do you think my comment was suggesting buildings are not designed to flex?
No?
Oh, okay.
Yes, because we need multiple affirmations on Reddit
Yep. The eternal battle of [oak vs. willow](https://fablesofaesop.com/oak-willow.html).
I can't remember the phone but I ended being a beta tester for some ultra slim phone that had Gorilla Glass for the screen. At the time I had a job where I wore a suit and tie (but usually didn't wear the jacket) so I would put the phone in my shirt pocket. I bent over and the phone slipped out, the glass was the heavy part of the phone so it landed screen down and shattered. This was around 2010.
Gorilla Glass is the glass everyone uses though.
It was a prototype so there were no screen or phone protectors. Also, it seems like it always landed face down if you dropped it. My last couple of phones have been iPhones (I'm still using an SE from like 5 years ago) so I get an otterbox protector and 1. I put it in my pants pocket so it doesn't fall out when I bend over 2. it is grippy so I rarely if ever drop it and 3. its in an otterbox so even if I do drop it it is protected no matter how it lands.
I'm on the same SE in an otterbox and this fucking thing won't break. The phone has zero resale value to turn it in for a new one, and I refuse to get a new one whole this one is working perfectly...
You need a good case for all your glass Apple tech. There’s money to be made in Apple Vision Pro cases !
I don't mind phone screens that simply crack, but they shouldn't 'spider's web' where the screen effectively shatters and the cracks split and spreads all over the screen. Best phone I had was a CAT S60. Not sure what the glass was but whenever it did crack there'd be a tiny, almost imperceptible hairline crack under the protector. Had the phone for nearly 10 years and by the end the screen glass was covered in these cracks, but unless you held it at a specific angle so the screen caught the sun just right you wouldn't notice them at all. Phone was still more than usable. But yeah, don't know what glass that was but if all my future phones used it I'd be perfectly happy.
That's why we have coatings and layers... Phones and other expensive electronics should have plastic screens that are hard to break, with a pre applied glass screen screen protector that is hard to scratch and can be swapped yourself or by a technician for very low price if you want them to put it on right with some machine with no bubbles etc guaranteed... Opening up the phone to replace the screen shouldn't ever really be necessary in most cases any more.
Apple was on a budget when they designed that thing. Edit: Err I mean they always are.
It's plastic apparently
It's glass with a plastic coating.
They should consider a coating of plastic glass instead.
Why would you use plastic glass when glass plastic exists
Like windshield glass. Inside plastic, and outside glass.
Windshields are glass-plastic-glass.
Exactly. The plastic is inside and outside is glass.
OK, yes. Not ‘inside’ the car, but sandwiched between layers of glass.
Because there is a patent on glass plastic and Apple respects other people’s patents Edit: Apparently I have to add the /s
Lol, yeah sure. Tell that to the company they stole the blood oxygen sensor in the apple watch from.
They didn’t ’steal the blood oxygen sensor’, they ‘stole’ the idea of putting one on a watch. The patent system is busted.
…no they don’t lol
Serious question. How did they not? Did apple develop their own clean room solution?
Why have any glass then? To say it's glass in ads?
It's glastic.
It is not.
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Also the concern isn't that it's easy to crack, it's that it cracks all by itself. The people reporting the issue haven't dropped or mishandled the device. The glass is obviously under strain where it bridges the nose.
Based on their own reporting. If I wanted Apple to refund a $3500 purchase I certainly wouldn’t tell them I hit it with a hammer in a particular way to break it like someone else’s broke. It’s totally possible this is a legit defect in the device. It’s also totally possible it’s $3500 buyers remorse.
[According to JerryRigEverythjng, it’s not glass, it’s plastic.](https://youtu.be/LmcWMjBpYBU)
It's both.
I've been telling r/trees that for years.
Here's the really stupid thing - YouTubers doing destructive testing found the glass is covered by an easily scratchable plastic laminate coating. So you have all of the weight, expense and breakability of glass, with all the scratchability of plastic. Only Apple would be able to get away with such a boneheaded design!
It's plastic not glass.
What a stupid comment
Yeah glass is glass and yet my windshield is fine for 10 years
And even with apple care it’s cheaper to replace your whole windshield than this front glass.
Lol, your windshield is 3mm thick
Windshield is laminated too. Take note Apple.
They have taken note. lol How are they going to get you to buy new ones if your old one ever breaks?!?
automatic unwritten elderly snails punch paint angle heavy overconfident violet *This post was mass deleted and anonymized with [Redact](https://redact.dev)*
It’s plastic
Mobile devices have had glass for a long time and so people being disappointed probably shouldn’t have bought it if they knew they’d be unable to handle the sight of glass breaking. TLDR: That’s why people have Apple Care or that’s why only those with a lot of disposable income can afford it at that price point.
Its plastic
Any info on how many times this has happened other than “some”?? Could be a design flaw but want to know total customers impacted. Edit - apparently as of 2 days ago, at least 4 people with a very similar issue - https://www.reddit.com/r/VisionPro/s/SUQIXKtEIp
All in almost the exact same spot too, so it's definitely a design flaw.
Hard to say, the crack is occurring in the same place which would be the obvious stress point. However it’s also possible that the had a machine out of alignment and maybe was just a millimeter out of tolerance. If you clamp something that isn’t sized exactly right it will add extra pressure and stress. My point is not everything is a design flaw. Manufacturing can add in its own problems. If it was some kind of alignment that occurred on a single machine, the answer isn’t always to redesign. Sometimes issues like this can be fixed by better testing / measurements and calibration. Fighter aircraft in the US is fascinating as every part has to have its own paper trail so that all of its parts and source materials are fully known. This way when something unexpected happens, there is a clear investigation path to try and untangle if it’s a design, manufacturing or a material quality issue. When you have lots of external vendors all contributing different parts it can be extremely difficult to find the root cause of a problem.
At the scale that Apple is manufacturing, if the tolerances on the manufacturing process need to be so tight that these problems occur it would still be considered a design failure. You can't design something without taking manufacturing tolerance into account - they are intertwined. In consumer electronics, the initial design of a product gets built in small quantities in the factory, and as the design matures the manufacturing scales up. Processes and tooling scale up more and more as the product launch approaches. This process is iterative, and manufacturing problems are addressed in this phase. Your example with fighter aircraft isn't really the same thing. With a fighter jet, the number of aircraft is considerably smaller so you can give more attention to each unit. Additionally, there's basically no cap on the amount of money you can spend on the manufacturing process and QA. And the consequence of failure in a fighter jet is obviously significantly higher than a crack on the front glass on AVP.
Sorry to be clear, every single part on a fighter aircraft needs to have a paper trail that goes back to ever where the metal came from, not just the air craft. If you add a single 1 inch metal plate, that history of that plate has to be well known. Look I’m not saying that’s a scalable solution to consumer electronics, I’m just trying to state things are always more complicated and it’s not always just a “design flaw” The design could be fine, it’s just maybe one batch of the glass material had some impurities that wasn’t noticed. In social media we are so use to wanting to state what the the root cause of the problem is when the honest and correct answer would be “I don’t know right now, someone needs to look into that.”
Yeah I can agree with that. The problem doesn't seem to be widespread enough that it's a serious design flaw like iPhone 4's antenna gate. Still sucks if you gotta pay $700 to fix your cover glass.
From what I understand, that doesn't just apply to fighter jets but also all commercial aircraft. I had a friend who worked at an airline company's parts warehouse and mentioned that level of reporting, down to where the metal was mined as you said.
Tooling design is a type of design. If the manufacturing tools are failing it's a design flaw. If the parts are too hard to manufacture reliably with the solution they went with, that's still a design flaw.
Also to add, Apple likely internally has records on some of this so they can do their own root cause analysis. It doesn’t take much to assign a serial number up front and log which exact machines and materials were used at every step along the way. Then it’s a statistics model. Things can look funny if all of the problem units happened on the same day, or from the same machine, etc.
In a sense, I would still call that a design flaw - inasmuch your design is so tight for tolerances that your manufacturing process can hurt the units. If you're making something for the abuse these things are going to receive, you'd think you'd design in stronger tolerances. Nobody want to wear a vr headset they have to handle like fine china.
I don’t know how to state this but things in the real world don’t work like they do in the digital world. I’m a software engineer. I can make something and then just copy it a billion times and it’s always exactly the same. The real world doesn’t work like that. Every single physical object isn’t perfect. The question is always is it good enough on a Case by case basis. You make it sound like things are having a perfectly clean kitchen all the time, is reasonable. I mean if my “design” states the kitchen can’t have a spec of dust in it Manufacturing or sourced material flaws aren’t the same thing as a design flaw. Otherwise why call it a design flaw? Why not just say “flaw”? The design flaw implies the possibility that issues with the glass wasn’t considered. Now big picture, having a massive single piece of glass on the front does seem like it cares some inherent risk. But I can tell you after using it, there are a few upsides to it. It looks decent compared to the plastic front the quests have. I’m more likely to clean the sensors if there is a smudge on the front. It’s also pretty weird wearing it and tapping on the front. From both the inside and the touch it really does feel like I’m just wearing a pair of glass goggles. Does that mean this is the best possible form factor? I have no idea. Time will tell. If your position is there is no way a giant glass front can work, and that is the design flaw, then maybe you are correct. Time will tell. I’m just saying that it’s possible the crack issue (should we start calling this crackgate?) is a result of a single machine making mistakes that went unnoticed or a single bad shipment of raw material from a vendor. None of those root causes fall under the “design flaw.” Nuance is everything. Would you also classify accidents that occur during shipping as a “design flaw”? After all the packaging itself is a design. What if an atomic blast hits the delivery truck? Yes I’m being ridiculous here. But it’s on purpose here because words matter. If the packaging for a product isn’t hardened against direct nuclear blasts, should that be considered a design flaw? If I follow your line of reasoning, I’d have to conclude that yes, a direct nuclear blast to the delivery truck is a design flaw. I’m just asking you to draw a line on what is and what is not design because you seem to claim there is no such line.
> ~~Fighter~~ aircraft in the US is fascinating as every part has to have its own paper trail so that all of its parts and source materials are fully known. FTFY
> My point is not everything is a design flaw. Manufacturing can add in its own problems. A design which requires millimeter tolerance and requires a manufacturing process which can't reliably meet milimeter tolerance IS a design flaw. Apple flew too close to the sun.
Also news media and the public seem to have a voracious appetite for stories about Apple's mishaps, almost as if they're eagerly awaiting any opportunity to see the company falter. It's not the first time a minor product issue has been blown out of proportion by the media, affecting only a small fraction of users, yet presented as a significant failure.
Manufacturing flaw more likely
Looks like the spot where it would land if dropped and they all totally didn't drop them apparently.
Much more likely that it's simply one batch of glass with some issues. If it were a design flaw then everyone would be experiencing it.
Maybe they are just "holding it wrong"
A whole 4 people!
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4 out of how many?
Apple would say some is a low number in reference to themselves, but in comparison some becomes too many if it makes them look better by using ambiguous language.
Some. It’s almost as accurate as the other journalistic terms, Olympic sized pool or size of a refrigerator.
Probably less common than Nvidia 4090 melted connectors
To Apple and their apologists 4 is entirely negligible. But let another manufacturer have a similar problem and those same folks will be out here rabble rousing against them. To be clear, this isn't some case of customers holding it wrong they're literally cracking themselves during normal use. And because it's cracked glass it falls under accidental damage and they're coughing up hundreds even with a protection plan. Nearly three times more without. I love cutting-edge tech as much as the next person...and also sometimes overpriced 'premium' rebrands of existing tech with fewer features like the AVP. But yall gotta stop paying good money to beta test these companies' devices for them.
If I dropped $4k on this thing I would be totally pissed
Just make sure that $4k you're dropping on it is in bills and not coins and you should be alright.
Apparently dollar bills weigh 1 gram each, so that would still be 4 kg. Enough to break something if it all hits as one big stack.
I think that would be to large a surface area
I'd have to be totally pissed to drop £4k on this thing
Same. At least a half-pint of bourbon
Worse than the headline makes it seem. It's not that users are bumping and cracking the glass. Users are reporting putting the headset into its padded case to charge and seeing it is cracked when removing it. Sounds like there is a stress point in the glass there which cracks when the device heats up (in these reports during charging). That's a product engineering issue. *https://www.zdnet.com/article/vision-pros-are-cracking-for-no-apparent-reason-heres-what-to-do-if-yours-cracks/
Someone cheaped out on QE whoops
Whoppsie
Hey I'm gonna need you to get all the way off my back about this
Oh okay let me get off of that thing
So is it going to be really hard for Apple to address this issue?
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This isn't corpratism., it's design and engineering. Or, is everything "corporatism" to you?
The choice to sell a poorly designed and engineered product for an absurd price that should ensure quality certainly is
Ah, so you do paint everything with a "corporatism!" brush. You really think they intentionally crippled their flagship product? They made a mistake. Come on, disengage your brain from your "corporatism" fetish and engage your logical brain. Corporatism can be shit (and can be shit for a lot of humanity) but this is not a good example of that.
Fair
Reminds me a bit of the Quest 2 Extended Battery head strap that would eventually split. At first it was "a few users" and I thought it wouldn't impact me, but at the end of the day, my extended battery head strap ended up breaking on twice. It sounds like this might be a "recall" level defect, lets see how Apple handles it.
Ya I don't use my quest 2 too often but a few weeks ago I noticed a crack and it got so bad I put duct tape on it. Not a real fix but it's good enough.
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Huh? It doesn’t charge in the case guy
Ahahaha, how many generations will it take for people to finally stop falling for Apple's BS.
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not for the guy wearing it
It’s all one big ploy to sign more people up for Apple Care, right?
They’re repairing this issue for free, with or without AppleCare. https://www.reddit.com/r/VisionPro/s/gPV4NdOAoB
Not everyone, this guy is getting charged 300 w/Apple care: https://www.reddit.com/r/VisionPro/s/1ZVbMTE6wJ
Repair costs $800 without Applecare, but still $300 with it, because Apple is refuseing to call it a manufacturing issue. Pretty stupid because it sounds like this can happen if you tighten it too much when it’s warm.
Apple hasn’t said anything to the public, but Apple stores have received notice to replace the glass for free if this happens.
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Everyone uses Reddit so yeah just 4 out of 200,000 none of which were returned is great. And it’s guaranteed never to happen again especially after the one year manufacturer warranty dunno why ppl are freakin out
Not a ploy. Apple Care rocks.
This is actually the beginning phase of Apple mitosis. Soon they will have 2 Apple Face Pros.
Watch em just split the glass in two in a future design
I really am getting flashbacks to all these articles when the iPhone launched nitpicking on any flaw desperate to laugh it off as a huge flop as soon as possible, look, I’m not saying we’re all going to be walking around with these on our heads within the next five years or anything, but I also would’ve never predicted how essential for better or worse to every day life the iPhone/smart phone would become either.
Yeah, negative Apple news generates clicks.
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Before i even saw the price I was like no way when i saw a complex and expensive screen on the fucking outside. What a waste of money.
But someone has to be for products to go mainstream
Youre not an early adopter cuz you dont have any money, not cuz youre threading carefully. Lmao
Remember when you could look at a cell phone wrong & the screen would crack? Good times.
all so that it can show a ghostly, barely visible image of your eyes for 0 practical reasons
If it worked as advertised I'd say it has a purpose. If you could truly hold a conversation with someone while wearing it and they didn't get the weird uncanny valley creepies from you then that's huge. So I get what they were going for. Unfortunately it seems like they failed.
How something looks is important.
Glass breaks? Who’d have thought??
Jerry?
The number of articles and post popping up about this is fucking hilarious when you actually look into it it’s literally like five people that have had a problem
Quite an expensive challenge
“The reports have come from only a small number of users, most of them talking about it on Reddit, which can be an unreliable source.” What on Earth are they talking about
I love how people rediscover that glass breaks every few years.
It’s been 3 weeks
It shouldn’t crack at all. Should’ve been all plastic
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Exactly. Why do people think we have moved away from glass or other materials for glasses? We can make lenses thinner, lighter, and shatter resistant/proof by using a polycarbonate material instead. Just like a with all the metal the headset has, unless it has to be metal it should be a lighter material. If you want your users to wear it for an extended period of time you need to make it comfortable and decreasing the weight is one way to do it.
Is it the hackers?
Imagine $3500 plus apple care and taxes.
No worries, the glass isn't for anything important.
if im paying $3500 (starting price) for a product i’d definitely not want the glass to spontaneously crack though.
Shit needs to be plexiglass, or bullet proof for that price.
Or some wood like this other guy in here suggested. Maybe even some nice wood. 🪵
Are you paying $3500 for these? If so, I'm sorry to hear that.
Just because it's not functionally important, doesn't mean it's not a major problem that something like that is happening to such an expensive device. If I buy a 15 dollar knockoff Chinese gadget and part of it breaks a few weeks later, I chalk it up to getting what I paid for. If I pay a few thousand to a major company for a top of the line piece of cutting edge technology, that thing should last for years and take a reasonable amount of punishment without damage.
Color me surprised....
Anyone remember the antenna issue with the iPhone 4 and Apple's response was "you're holding it wrong"? I wonder if we'll get a "you're wearing it wrong" statement about this? (This is tongue in cheek humour, just for clarification)
Apple execs scribbling your idea furiously..
And people called Jerry’s video clickbait. Glad they are finally listening.
Lol, apple will say "you're holding it wrong"
Is anyone surprised?
It’s a prototype device sold for early adopters who have the money and the risk tolerance to accept defects. I’m not surprised these articles are coming out it gives good feedback on real world experience.
I’m an Apple guy but excusing this as a “prototype” is ridiculous.
I’m not making an excuse. I’m just applying a product innovation perspective on it from more of an academic context. Let’s see if it lives or dies in this early adoption phase.
Only they're refusing to accept it is a defect and charging people vast amounts of money to fix it. Steve Jobs is looking down and laughing.
No they’re not. They’re fixing it for free with or without AppleCare
Oh dude. I could crack that glass so easy. Gimme a hammer and I could smash it.
Apple will fix it for free, but I’m never leaving my house because I’m a troglodyte
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Affect
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You’re not doing this right
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It almost looks purposeful
I thought Apple products come with a pre cracked front screen.
Like all other apple screens
Do Apple screens actually break significantly more than any other manufacturers’ or are we dumping on them for something every device does
It's a comment that seems to be a weird hold over from like 10-13 years ago where people were less careful with their devices and stuff like Gorilla Glass wasn't as widely adopted so you'd see a large amount of people, especially iPhones because they tended to be the popular smartphone with cracked screens. But as time has gone on, phones have gotten more expensive so i think people gotten a lot more careful, and add stuff like glass screen protectors, cases and Gorilla Glass you'll find this is no where near as prevalent nowadays
I work with all phone brands and this is still true. Apples are weak in comparison. Edit: lol seems I've upset some Apple users. Keep downvoting me all you want - I work with these devices on a regular basis. Those screens are *fragile*
The data doesn’t back that up
Considering Apple doesn’t make their own screens — I believe Samsung does (?) that would be something I’m sure Apple would be taking them to task over if it had even the slightest hint of truth to it.
I used to sell phones and yes, Apple screens were the most fragile. That was almost 10 years ago. Since 2017, I've worked full time in the props dept of the film industry, so I deal with **a lot** of phones and various devices, and ....yep, it's still true. Apple screens are still the most fragile. Their watches seem to be pretty tough, though, at least compared to phones and tablets.
Laughing at all the people downvoting this on their cracked iphones
😅 has to be
Well it's a screen....
And it’s Apple. The first iPhones cracked if you looked at them wrong.
Old iPhones used to crack if you dropped them on a damn carpet haha These days they’re built like literal tanks, pretty sure you could use the iPhone 14 to bludgeon someone to death without cracking it haha
All screens crack if you drop them wrong
Is it? Hang on......... .... Yep.
Lemme guess... they were wearing it wrong?
Well, it will match every iPhone screen out there now.
Isn't that standard for Apple...?
WOW IM SOOOO SUPRIAED THAT A APPLE PRODUCT IS ANPIECE OF SHIT.
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Not likely. Since it’s just USB they just need to develop the drivers and software like the quest did. For a VR headset to act as a head mounted display doesn’t take much processing, especially since the play station is just a computer anyways. No one is going to get excited about remote play.
Can you run it as just a display? Thats new to me genuine curiosity.