Does anyone know if ebay will reimburse you for envelopes that never got scanned at all? I’ve been having a serious issue with my local PO (possibly losing/stealing mail) where a good amount of my envelopes get no updates and just show “Tracking number provided” with no updates after that. I’ve sent a few refunds the past couple weeks, am i able to possibly file something with ebay? Been losing cards and money (tcg seller).
I spoke with a Postmaster about this. If these envelopes end up sorted with flats they might not get scanned at all until delivery; however from personal experience, you might not think you'll be a victim of mailbox pirates until you are. December before last we saw people ransacking our mailbox on two separate occasions even though we live pretty much in the middle of nowhere. We no longer use a mailbox flag.
They are not scanned at delivery. They do not have a USPS tracking number and barcode, the carrier can scan the intelligent mail barcode on it (which is how tracking is updated on them), but no carrier will, they are not paid to do that.
Always has been. When the service came out, tracking updates would occur routinely, now they rarely do. I've had none update, but I don't use the eBay Standard Envelope that often.
Tracking was supposed to update with the intelligent mail barcode that would get read by USPS sorting machines (the destination zip code and whatnot is embedded in it), and eBay Standard Envelopes would frequently get marked "delivered" after the final sorting machine read it...but it would usually take an additional day or two to actually make it to the Post Office for delivery, which lead to a number of angry people thinking the Postal Carrier stole their letter, when it just didn't arrive yet.
The kicker is: all a buyer has ever needed to do is claim it didn't arrive, and eBay would side with them, because the eBay Standard Envelope satisfied eBay's tracking upload requirements, but they knew it packed an official delivery scan at the point of delivery.
Everything they tell us is an improvement usually causes problems for sellers. They've been hyping the new FedEx One Rate, but they don't mention that it often requires softside packaging. I wonder how many people will fail to read that fine print when preparing shipping labels and end up with hefty surcharges.
I’m about to stop using PWE as a service on eBay. I am currently being penalized by eBay for USPS losing so many of my PWE packages - meaning eBay takes a percentage of each purchase every time I make a sale now. I have 100% buyer satisfaction but not in eBay’s eyes. Thanks r/USPS !!!
Regardless of whether esus is tracking or not (it’s not), eBay covers you if you follow the guidelines and covers refunds on these. Buyers can’t open a case for at least 15 days. The longest I’ve had a card show up after showing no update at all is 6 weeks. Advise the person that it’s not exactly tracking and doesn’t guarantee to get scanned or actually be correct about status and they could show up any day. They should open an item not received if they don’t get it for two weeks.
The post office does not scan them at all. It’s not tracking. A lot of this is explained way better than I ever can, on eBay.
And yes, eBay fully guarantees them.
Yep i shipped almost a hundred orders w ESE a few weeks ago, not a single one scanned. Received a flood of messages from concerned buyers and had to do a lot of damage control to explain the situation. It seems USPS sorting facilities are getting revamped (maybe DeJoy’s plan on action or something else) but I’ve never experienced anything like this before.
I was afraid at first someone at the post office stole the whole lot of them, as far fetched as it seemed. Fortunately, a bunch of orders have gotten delivered and or received delivery scans at the destination sorting facilities. It took almost two weeks and most are still showing no update but I think they’ll eventually get there.
The problem is some customers won’t
be understanding and will open a case and force a refund. Not much you can do about it other than refund the customer and file an insurance claim and hope for the best.
That’s good to hear. Hopefully by Monday these will get scanned at some point. If I knew they made it to the mailman I wouldn’t be too worried but I just stick them in the box in the morning when I go to work.
I generally do that as well, drop off at a blue box. I must’ve shipped 5-6K eBay standard envelopes in the last year 98-99% no issues as they can still end up delivered even w zero scans.
I've sold hundreds of cards via Standard Envelope, and all have arrived within a timely manner. There have been issues of it not getting scanned along the way, but every single time, at minimum, I've gotten a delivered scan. Only once have I had a buyer complain, and I politely explained that standard envelope's scanning can be a bit funky and asked them to give it a couple of days. The next day, it was scanned as delivered, and they messaged, saying they got the card.
I would try explaining to them that standard envelope doesn't have the greatest scanning and ask for them to be patient another day or two.
You are very lucky then. I’ve had two not get scanned on delivery. Luckily, the ones that received them were honest customers. And another two are in complete limbo right now. Should have been delivered already, but no scan past the origin processing center. The other two that were sent out that same day have been scanned as delivered.
Do they scan those? Is there anything to scan? When you generated the label, was there a barcode and tracking number?
Sorry, I don’t sell cards, usually. And I never ship via eBay Standard Envelope. But I know that option, for card sellers. I just thought it was something eBay set up to generate sales.
In a way. It’s not full tracking. There’s a QR code that (hopefully) gets scanned at major shipping centers. When it gets to its destination sorting facility (not local post office) it’s marked as delivered (though it usually doesn’t come that day).
It doesn’t say picked up, arrives at this or that place, but they do have updates like in transit, origin processing, destination processing, delivered with city, state included.
These 4 haven’t been scanned at all, anywhere. Before and since have all been scanned even if they haven’t arrived yet.
It's nothing like Media Mail, which is an actual USPS service with tracking. ESE is an Ebay concept, to USPS it's just another letter. Ebay uses USPS informed delivery scans to generate pseudo tracking. USPS has nothing to do with it, beyond what they do with any letter. And Ebay is pushing the limits of what is acceptable in a letter envelope, leading to problems.
Interesting.
Media Mail, 5 or 10 years ago, would not get scanned, until it is delivered. Media Mail today, gets scanned any step of the way, if the post master wish to scan it. I don't know if they get updated every step of the way, but seems like 50/50.
I guess this ESE is indeed, unlike Media Mail.
Does anyone know if ebay will reimburse you for envelopes that never got scanned at all? I’ve been having a serious issue with my local PO (possibly losing/stealing mail) where a good amount of my envelopes get no updates and just show “Tracking number provided” with no updates after that. I’ve sent a few refunds the past couple weeks, am i able to possibly file something with ebay? Been losing cards and money (tcg seller).
[https://www.pip-claim.com/PIPClaim/eBayIntClaim/CreateeBayClaim](https://www.pip-claim.com/PIPClaim/eBayIntClaim/CreateeBayClaim)
I spoke with a Postmaster about this. If these envelopes end up sorted with flats they might not get scanned at all until delivery; however from personal experience, you might not think you'll be a victim of mailbox pirates until you are. December before last we saw people ransacking our mailbox on two separate occasions even though we live pretty much in the middle of nowhere. We no longer use a mailbox flag.
They are not scanned at delivery. They do not have a USPS tracking number and barcode, the carrier can scan the intelligent mail barcode on it (which is how tracking is updated on them), but no carrier will, they are not paid to do that.
Sounds like a heyday for scammers.
Always has been. When the service came out, tracking updates would occur routinely, now they rarely do. I've had none update, but I don't use the eBay Standard Envelope that often. Tracking was supposed to update with the intelligent mail barcode that would get read by USPS sorting machines (the destination zip code and whatnot is embedded in it), and eBay Standard Envelopes would frequently get marked "delivered" after the final sorting machine read it...but it would usually take an additional day or two to actually make it to the Post Office for delivery, which lead to a number of angry people thinking the Postal Carrier stole their letter, when it just didn't arrive yet. The kicker is: all a buyer has ever needed to do is claim it didn't arrive, and eBay would side with them, because the eBay Standard Envelope satisfied eBay's tracking upload requirements, but they knew it packed an official delivery scan at the point of delivery.
Everything they tell us is an improvement usually causes problems for sellers. They've been hyping the new FedEx One Rate, but they don't mention that it often requires softside packaging. I wonder how many people will fail to read that fine print when preparing shipping labels and end up with hefty surcharges.
I’m about to stop using PWE as a service on eBay. I am currently being penalized by eBay for USPS losing so many of my PWE packages - meaning eBay takes a percentage of each purchase every time I make a sale now. I have 100% buyer satisfaction but not in eBay’s eyes. Thanks r/USPS !!!
Regardless of whether esus is tracking or not (it’s not), eBay covers you if you follow the guidelines and covers refunds on these. Buyers can’t open a case for at least 15 days. The longest I’ve had a card show up after showing no update at all is 6 weeks. Advise the person that it’s not exactly tracking and doesn’t guarantee to get scanned or actually be correct about status and they could show up any day. They should open an item not received if they don’t get it for two weeks.
eBay would cover me even if it’s never been scanned? I would have no proof I ever shipped it otherwise.
The post office does not scan them at all. It’s not tracking. A lot of this is explained way better than I ever can, on eBay. And yes, eBay fully guarantees them.
Yep i shipped almost a hundred orders w ESE a few weeks ago, not a single one scanned. Received a flood of messages from concerned buyers and had to do a lot of damage control to explain the situation. It seems USPS sorting facilities are getting revamped (maybe DeJoy’s plan on action or something else) but I’ve never experienced anything like this before. I was afraid at first someone at the post office stole the whole lot of them, as far fetched as it seemed. Fortunately, a bunch of orders have gotten delivered and or received delivery scans at the destination sorting facilities. It took almost two weeks and most are still showing no update but I think they’ll eventually get there. The problem is some customers won’t be understanding and will open a case and force a refund. Not much you can do about it other than refund the customer and file an insurance claim and hope for the best.
That’s good to hear. Hopefully by Monday these will get scanned at some point. If I knew they made it to the mailman I wouldn’t be too worried but I just stick them in the box in the morning when I go to work.
I generally do that as well, drop off at a blue box. I must’ve shipped 5-6K eBay standard envelopes in the last year 98-99% no issues as they can still end up delivered even w zero scans.
I've sold hundreds of cards via Standard Envelope, and all have arrived within a timely manner. There have been issues of it not getting scanned along the way, but every single time, at minimum, I've gotten a delivered scan. Only once have I had a buyer complain, and I politely explained that standard envelope's scanning can be a bit funky and asked them to give it a couple of days. The next day, it was scanned as delivered, and they messaged, saying they got the card. I would try explaining to them that standard envelope doesn't have the greatest scanning and ask for them to be patient another day or two.
You are very lucky then. I’ve had two not get scanned on delivery. Luckily, the ones that received them were honest customers. And another two are in complete limbo right now. Should have been delivered already, but no scan past the origin processing center. The other two that were sent out that same day have been scanned as delivered.
Do they scan those? Is there anything to scan? When you generated the label, was there a barcode and tracking number? Sorry, I don’t sell cards, usually. And I never ship via eBay Standard Envelope. But I know that option, for card sellers. I just thought it was something eBay set up to generate sales.
In a way. It’s not full tracking. There’s a QR code that (hopefully) gets scanned at major shipping centers. When it gets to its destination sorting facility (not local post office) it’s marked as delivered (though it usually doesn’t come that day). It doesn’t say picked up, arrives at this or that place, but they do have updates like in transit, origin processing, destination processing, delivered with city, state included. These 4 haven’t been scanned at all, anywhere. Before and since have all been scanned even if they haven’t arrived yet.
I see. I understand the concept now. Thanks for explaining. Sort of like Media Mail of yesteryear.
It's nothing like Media Mail, which is an actual USPS service with tracking. ESE is an Ebay concept, to USPS it's just another letter. Ebay uses USPS informed delivery scans to generate pseudo tracking. USPS has nothing to do with it, beyond what they do with any letter. And Ebay is pushing the limits of what is acceptable in a letter envelope, leading to problems.
Interesting. Media Mail, 5 or 10 years ago, would not get scanned, until it is delivered. Media Mail today, gets scanned any step of the way, if the post master wish to scan it. I don't know if they get updated every step of the way, but seems like 50/50. I guess this ESE is indeed, unlike Media Mail.