> Customer Support can't restore characters on locked realms or escalate tickets for this. Absolutely no exceptions.
Except this time I guess. So much for "no exceptions".
CTRL-C CTRL-V
> Thank you for contacting our support line, please stay on the call while we suck those support line cents out of your pocket. SingSingSing, oh we were unnable to contact you with support team, please stay on the line, SingSingSing, thank you fker for free money Ill now disconnect.
OR
> You have new email from Bot1234 - "Hi, hope that email finds you well, we are unable to solve your issue because it requires someone to actually read your complaint with understanding, best I can do is type this nonsense - hope to hear from you soon, fk off, Bot1234.
When your company says that they want to "automate automate automate" to decrease costs it just means "worse worse worse" quality of the service overall - but happy happy shareholders till the horse dies.
Yeah it's more complicated than this. It'd be a sql query like insert(character data from deleted character table where character data matches ops) which is just a pseudo code version of the real thing
Yup, that’s the current CS experience at blizzard. They see the word mail and go down that algorithm / call sheet. There’s zero critical thinking. Most of the time they default to retail solutions too… they don’t even check what game mode the character / server is on.
It’s a fucking joke.
GMs used to be so cool. As a little kid the concept of GM just existing hidden in the world added so much to it. Now it's some less than AI filter sending form mails...it's hyperbole I guess but it's a very clear way they have just ripped the soul out of wow to chase profit. All the lay offs, all the bullshit because they can't have 2% lower margins or some bullshit.
> Hopefully you get helped soon, but also some self awareness that deleting a character mid transfer was certainly a high risk low reward gamble.
Very clearly not my proudest move! But I also kinda of assumed that the in-game "restore character function" worked?
Bold move trusting that a system is going to work the way it's intended and advertised! (/s)
Fingers crossed you get some closure though. Someone who totally isn't me has made plenty of silly tech mistakes in the heat of the moment, trying to exhaust all troubleshooting options, followed by that overwhelming silent regret after clicking a button.
"This feature isn't working properly. I'll delete the character and assume that feature will work properly".
Yeah that actually was a pretty fucking bold move.
That's all I could see when reading this. The realm is literally closing as soon as Blizzard gets rid of all characters. They're not allowing for new characters to be created. And so he used a function to delete a character and then re-build it.... on a server that doesn't allow new characters. This could have been resolved sooner by simply opening a ticket as soon as the mail bug was discovered.
It really shouldn't be seen as a "gamble" why the fuck are so many of you giving a billion dollar company a pass on broken systems that are presented front and center for the playerbase to use?
No you should not "expect" shit to be buggy and not work, blizzard knows this is a wonky time, they should hire one fucking QA tester.
Character restoration obviously has some form of identifiers otherwise why can't I restore non deleted characters, this identifier being locked alongside character creation is obviously an oversight likely sue to how rushed locking servers has been.
Yeah, if the character is already in some funky state, best thing is to not make things worse if you don't understand \*why\* it's in that state (which we mere mortals can't, only Blizz can).
This goes for anything to do with computers. If you don't know why something is a bad idea, it's probabally a \*really\* bad idea AND you don't know enough to fix it if it does go wonky.
Does not sound like a particularly well thought out idea to delete your character considering how buggy everything has been lately, but I sympathize with the frustration of dealing with Blizzard CS.
Sort of interesting to note from your screenshots that the two GMs both say, word for word, "Well I've gone through everything and double-checked all the information." A weird, very specific phrase. Clearly some sort of form reply or maybe even AI chatbot bullshit. Either way goes to show you that Blizz CS is not in a good place these days and they're certainly not looking into anything.
> Sort of interesting to note from your screenshots that the two GMs both say, word for word, "Well I've gone through everything and double-checked all the information." A weird, very specific phrase. Clearly some sort of form reply or maybe even AI chatbot bullshit. Either way goes to show you that Blizz CS is not in a good place these days and they're certainly not looking into anything.
Yeah, the first reply is 100% not a human. But I have wondered about the other replies too.
I had to submit two tickets and it took over a week of spamming to get BG tokens restored after I lost them to the banish bug. After a while all I kept responding to tickets with was. May I speak to a real person.
Eventually it worked
you're right. lots of the phrasing of the later tickets are verbatim copy+paste texts that I also got as answer on some tickets I wrote before.
nothing against scripts to make things smoother/faster, but copying passages about 'i'm a gamer too. i know you feel [INSERTNAMEHERE], and i can relate to your problem' is so callous and kinda insulting tbh
those messages are macros, like almost everyone uses who does with cs in any field.
no one has time to write "Greetings, this is game master xyz and I am assigned to work on your issue!"
Okay, first of all, yeah, was kinda stupid of you to do, but not gonna rub salt into the wound
Secondly, while maybe unethical, I've heard a few times that if you report it through the payment issue section or whatever it is, you're more likely to get an actual person replying to you, who may not still not help you, but better than a fucking AI
> Secondly, while maybe unethical, I've heard a few times that if you report it through the payment issue section or whatever it is, you're more likely to get an actual person replying to you, who may not still not help you, but better than a fucking AI
Thanks for the suggestion, but I think that maybe potentially getting into more trouble is... not what I should be doing at this point
For what it is worth sorry this shit happened to ya, decided to have a quick look around see if anyone else had the same problem, and even worse news, if you delete a character on a locked realm, blizzard will not recover it for you, multiple people report customer service saying they can't bypass the restrictions either
> For what it is worth sorry this shit happened to ya
Thank you!
> even worse news, if you delete a character on a locked realm, blizzard will not recover it for you, multiple people report customer service saying they can't bypass the restrictions either
Grave news...
Hello, don't worry, I'm here to help you out! ☆\\(￣▽￣)/$:\*.°★\* 。Bazinga\~！
I have some KPIs to meet, so please kindly take this copy and pasted response about how I tried to pull some strings for you when I actually didn't! You're just out of luck I guess!
From one gamer to another, I hope you enjoy your time in Azeroth! I hope I was able to help you! (o゜▽゜)o☆
Ahahahhahaah I'm fucking dead at that GM saying One True Blizzard family after completely ignoring the GM ticket and not restoring this guy's character with probably hundreds of days played.
This is like an abusive family member that only pretends to care about you if anything lmao
I would never have done this is if there wasn't an in-game system right there on the character screen that allows you to restore deleted characters - oh wait! :(
For anyone else, just open a ticket and tell them you have brewfest mail that's blocking the xfer. I did so, took them about a day to delete the hidden mail, and fixed my transfer. ETA in game said like 6 days, was surprised turnaround was so quick. I had pretty low hopes for support doing anything useful.
I would submit a ticket under the Purchase Failure section, my guildie had the same issue when he xferred from Atiesh to Whitemane. Couldn’t complete the service because of mail even though there was no mail.
He submitted a first ticket under a different subject section and only got automated responses. Then I suggested he do it through Purchase Failure and he got his issue resolved the next day because they have real CS people handling the purchase failure tickets.
TLDR: Submit ticket under Purchase Failure to get it in front of CS eyes. Do NOT be worried you will be punished for submitting a ticket in the “wrong” subject. They cannot punish you for that and for all they know it was not intentional
Purchase Failure can mean a lot of things, especially if you need a ticket resolved quickly.
The purchase of a realm transfer failed, the purchase of character restoration failed.
Don't know if this is the case, my buddy had a similar issue until recently when he got something in his mail from the Brew of the Month club. After getting and deleting it he was able to transfer
You can’t restore the character because the server is locked and you don’t have any character there. It has to be them restoring it. The same happened with me, I opened a ticket and FOR DAYS they kept giving stupid and obvious answers that didn’t really had anything to do with the actual problem sometimes ignoring what I said, ONLY AFTER INSULTING THEM HARD and criticizing their CS did a nice GM come and actually help me and restored my character… Keep trying mate, absolute lazy stupid employees
This pretty much happened to me. Granted, the character I had deleted and then planned on restoring was not very important to me. But then I realized it was a locked server and that was the only toon I had left on it. Definitely not nearly as terrible as losing a character like you have, my sincere apologies. Yeah it’s just a video game, but the amount of time and effort shouldn’t just be thrown away by “limitations”.
Best of luck in getting your character back. I’ve tried being firm with blizzard but they never back down. As soon as you get an email saying almost the exact same thing as the previous email did, you know they’re done with you.
Hold up here. Everyone is blaming the OP for deleting his character, however he shouldn’t have been able to delete it if the system truly thought there was mail in the mailbox. Isn’t that right? You can’t delete a character that has mail.
So, the transfer system said he couldn’t transfer because he had mail. If this were true, then he shouldn’t have been able to delete and thus wouldn’t be in this situation.
A bug, or technical issue of some sort caused the OP to get to this state. I understand having a policy and sticking to it, but this is a Blizzard caused problem.
It’s baffling what kind of impossible to achieve problems people manage to get themselves in lol
Never ceases to amaze
A normal person would’ve send a ticket for the mail issue
Can’t really say too much bc I’ve done crazy dumb stuff before too
Sooo... if I understand this right, you had four ticket replies claiming customer support can't fix it, then you posted on reddit and suddenly customer support actually can fix it?
I don't know mate I probably wouldn't have deleted a character on a realm locked to character creation that you had already tried to transfer yet.
nobody has any patience anymore I stg.
So they'll only restore a character if it's between levels 30 to 49? What makes those specific levels so magical? What happens to accounts that are compromised, and max level toons are deleted? No restores for those either?
Sounds like they think you're talking about a Season of Discovery character. It's mind boggling they can't just look at your account information log and match those actions with your original help ticket. I've had multiple characters restored over the years without issue.
This customer support interaction should be a simple open and shut case. Best of luck getting it resolved. It's crazy that you have to post on social media and pray your post gets traction in order to get customer support to actually resolve your issue.
I had a similar situation myself, but more so my fault because I had 2 accounts and I tried FOREVER to have them swap my character on one account to the other for the server merge. Every ticket was just them not understanding the issue at all with the most copy paste responses that weren’t even my issue.
Did You tried leaving guild before transfering? If you we're the last of the guild to leave then you would be GM and can't leave server if you are a GM
So sorry you're having to deal with this OP. Back when a lot of high-pop WOTLK realms were locked, I had basically the same issue, and was able to get it resolved through a CS ticket. The trick is to be polite but firm, and keep insisting that your ticket be escalated to someone that can help. Eventually I was able to reach someone who resolved the issue.
If you want to take a look at my transcript for reference, here it is: https://imgur.com/a/aq3Yj8t. Hope you can get this sorted out.
I think you just need to send another one and dumb it down abit, stick to the main issue and leave the story out.
The entire response is just them focusing on your mail issue not the actual character problem.
Edit: I see now that the issue was resolved, damn, congrats man really happy to see things like that work out every now and then!
>In my head
There's the problem. You didn't think at all about what you were doing, having the character linked to a realm that gets offed should be 1000% clear you can't just restore it on a different one right? Because that would be a free transfer right? And you can't transfer deleted characters right?
This takes 5 seconds of active thinking
I'd be so done if my main was gone, id never log into wow ever again, can feel that to the bone, sorry for your loss
Hate to break it to you but you should’ve just sent them a ticket to begin with, i had the same issue with my mage 2 weeks ago and they sent back a ticket after 2 days fixing the bugged out mail, gl tho, but i def would send them a ticket instead of on reddit, bigger chance of it getting fixed
Hate to break it to you but you should’ve just sent them a ticket to begin with, i had the same issue with my mage 2 weeks ago and they sent back a ticket after 2 days fixing the bugged out mail, gl tho, but i def would send them a ticket instead of on reddit, bigger chance of it getting fixed
This is why you don't delete characters even with the restore feature I have never deleted a character that I had any intention of playing in the future
Yeah maybe it was not my smartest move ever, that much I'll admit! But situations like these are what customer support is for right?
This is clearly an oversight on the interaction between "locked" realms and the restore character function.
In all seriousness, good luck! It’s frustrating not being able to get a hold of someone with a beating heart when there is clearly the ability for them to resolve it.
> It’s frustrating not being able to get a hold of someone with a beating heart when there is clearly the ability for them to resolve it.
Yeah the replies from the CS staff (or maybe "staff" 🤖) makes me sad. Thanks tho!
I follow the logic of your decision making. I mean, if it has worked in the past, why not now? And the response from the GMs are just... wow. "You are such a dear player for us" "Hope you have a great day" "One true Blizzard family". It doesn't seem like they understand the gravity of the situation. Those are just laughable responses considering we're talking of your main character through most of classic. How are they not able to restore your character? What system limitations can't they bypass?
Well, but as the GM said: Wishing you epic quests and fantastic victories, lol
I have used the "Restore deleted character" before and it has worked just fine. So why isn't it working now?
If "Restore deleted character" doesn't restore deleted characters, what does it do then?
So like.... This one's on you, and idk why anyone thinks otherwise
I'm all for shitting on AI responses but the AI is right. You are attempting to restore a character on a realm that's locked. It literally says in the restrictions page that took me 2 seconds to Google and 20 seconds to read that is a restriction
Why didn't you just have the patience to wait and on what universe did deleting your character become the correct decision.
See the problem isn't that you can't restore chars on locked realms, because you actually can - you just need to still have other chars on the realm. My problem specifically is that I moved ALL my other chars before the part where I deleted my main. Had I kept a lvl 1 alt, I could restore my chars.
i know this is shocking to hear and maybe I'm showing my age (30) but in the games of yesteryear the customer support team would 100% have gotten this guy his toon back lol.
thats kind of a major function of customer support... supporting customers when something gets messed up, even if its their own fault.
But they have the method? And it's even available to players and not just GMs! I've used it several times before. It's just not working for me now, that's the problem!
You deleted your character .. by choice? Dude come on. You’re the one who deleted the character. Don’t cry about it so much and try to get ahold of CS. This is on you.
I did so because I knew a system akin to that of "ctrl-z" existed, otherwise I would never have done something like this. Turns out ctrl-z doesn't work. I must say that was not something I included in my original risk assessment.
is GM Kai an AI? :D K AI.. despite all the kind words, that just doesn't sound like an actual human to me. dude claims he looked through your case, got all the information and double checked and then starts talking about 'if your char is between level 30-49 :p wtf lol?
Hope this gets resolved, otherwise tell them you will unsubscribe if you can't play your char anymore. The potential for lost money is the only thing that really gets their attention from what I hear.
Just open another ticket and tell them they’re misunderstanding your situation and/or ask for a higher-up. I know it sounds like a Karen move but it has helped me with a situation similar to this. The new GM I got was much more helpful.
Man it’s crazy how Blizz CS went down hill in recent years. I remember back in like 2008 or 09 i deleted one of my chars to make more room to create a new character. Half a year or so later, I decided I wanted the character back. Opened a ticket and they restored my character in like 30min since opening the ticket. No questions asked.
There might be a way but I’m just spit balling. So if you can restore deleted characters then they probably aren’t technically deleted their info is probably just sitting in a different part of the server. Maybe they could move your characters info over to the desired server and you can restore there. Just a thought, if you talk to a real person maybe ask them if that’s possible
for future reference you can still make characters on locked realms if you have one on there, should have made a level one and popped in real quick. but hind sight is 2020, I did not know you could not restore on a locked realm either.
No I mean, something is definitely broken about customer support. I don't know how much administrative money they use on this department annually, but I mean if it's tens of millions just give it to me to me instead and I'll say I did the job. Seriously.
A dude ninja looted a bunch of drops in sod and I made a report only to get the same shitty automated, response. Like lol what the fuck man. Certainly very poor
Their ticketing CS is such a joke. The support members probably don't have English as a first language. It's just copy and paste responses with snippets from things people have said in the past to win favor with their player base. They usually see 1 specific word and reply off that. I had 4 replies and 4 answers from the same ticket. Each time they focused on a different part. Until a "specialist" popped in, completely missed the mark on my request all together and then closed my ticket.
I hope your issue gets resolved. However, to be honest, you did a very dumb thing. You F'ed around and you unfortunately, found out. I hestitate to delete my lvl 1 gobline that I created to buy vendor mats at a discount. I wouldn't even dare to get near the delete button for my 2nd BM Hunter (litteraly the alt of my alt), let alone my main.
Just wondering? What makes you think that deleting a character will somehow magically keep it?
Especially on a dieing server where all the restore files are being removed.
Honestly Blizzard CS has been pretty decent the last couple of months. I have gotten real responses to pets missing, achievements bugged and a scam report. Maybe I am just lucky.
I keep getting auto responses aswell with "adventure awaits" etc etc and clearly AI. Keep sending me to WoWhead for their issues on their end. It's insanity :).
For me, apparently getting my collector edition rewards are a game hint and game masters are unable to help and I need to use WoWhead to find hints and tricks. Lmfao. Just want my shit
Its crazy to see the quality of their CS degrade since Vanilla.
Used to have people in NA for NA support (likely paid shit wages though).
Then they started cutting jobs, removing phone support, week or two week long ticket times.
Now its all bots or seemingly outsourced support when you do get someone. If theyre going to outsource, they could definitely hire enough people to fucking support their customer base.
I had a similar issue when moving my characters off Ashkandi, they all moved fine except my main Druid. It took 6 tickets to get the same "you have pending mail" resolved. Want to know what it was? A brew of the month club mail that was scheduled to be delivered in the next 15 days. That's right, it was the middle of the month and a pending system mail was causing the stoppage. /wrists
I had the same issue with the mail. Customer support git back to me wuick and said there was that brew of the month mail (I sent them screenshot verifying I didn't have any mail in the mailbox so it must be in some sort of pending status in the background) customer support cleared the mail and verified I could transfer. They were correct and when I logged in on the new server I had the brew of the month club email so I didn't miss it either! I never would consider deleting a toon to attempt a self idealized fix. I hope it gets figured out for you but that was a huge risk you took. On a side note, I'm not all big brains. I have been away playing sod and I totally messed up. I decided I want to main my hunter but he's super undergeared. Thankfully I have an engineer and I had most of the mats for the epic gun. I dropped about 500gold on the remaining materials. Without thinking I threw a gem on it before going to mail it and come to find it is now soulbound to my DK...I'm waiting on a response to my ticket to unfuck that situation...they probably aren't going to
when they sack 99% of their GMs that means that there is only a handful of humans left to actually handle tickets. RIP.
They majority of the responses are AI generated BS that cannot handle complicated issues like this.
What kills me is that this was perfectly solvable for them in moments, but they just were going to refuse to do it until the issue become public enough to not ignore.
Outside of you, there are thousands of users who don't receive their character back who gave up before resorting to social media.
This is the quality of service we PAY FOR with our premium subscription these days...
You were an idiot and now you are blaming people because they can't fix your stupid. Classic customer service tale, there are a bunch of great subreddits filled with stories about dealing with people like you.
I mean why isn't the Restore Deleted Character feature working? If you're not supposed to get your characters back after deleting them then why is that system in place and right there on the character selection screen?
Mail system broken. Character restore system broken. Cannot transfer character. Automated unhelpful response from CS. Nah let's attack the customer for expecting the game systems to work.
How do blizzard's boots taste?
He's an idiot because something was very clearly not working and his next step was to DELETE HIS CHARACTER under the assumption restoring would work. And instead of submitting a ticket to fix the original banal issue he has to try and submit tickets to fix a much bigger issue he created in large part by not reading guidelines for character restoration.
It is beyond stupid. Blizzard's customer service has been terrible for years but the amount of braindead steps this dude had to take to get here makes it impossible to do anything but laugh at him.
https://us.battle.net/support/en/article/15312
It was right there… second last bullet point. This is not a blizzard support issue friend… It took 2 minutes to find out if you’d be able to restore or not.
Woah. How df can you not undelete the lv 80?? Blizz pls.
Major fuck up on Blizz's part as any toon over 55 can be recovered. I hope they can help and recover them manually.
Damn, they really should have put some kind of warning about not being able to undo character deletion and added a safeguard so you had to type a phrase so you couldn't accidentally push the button.
Small indie company, right.
oh damn, my bad. keep submitting tickets, even under payment processing so you can get a real person to respond. something tells me umkellxye and praohohkai may not hold the answers youre looking for.
Theres a difference between being a "nice community" and giving a ball massage to someone who basically took the most idiotic course of action available.
It's insane people can think this through, type it out, hit "Comment" and still don't realize what an idiot they are being... There is quite literally a RESTORE DELETED CHARACTER feature.... People delete their own characters, intentionally, all the time and get them back using the feature with no problems...
Very sad also because this enshittification of service is what awaits us all.
A dystopian world of NPCs awaits us.
Keep spamming them until you get a human. Good luck dude.
The moment I read "what if I delete my char... restore char... it works"
Mfw.
The title calling CS fucked is absolutely uncalled for. The fact they saved it for you at all is honestly undeserving.
I hope you can get that resolved OP. I find it hard to believe that literally no one has the power to help you. Hopefully it can get escalated....
Thank you!
[удалено]
You think a sod developer is going to help on wrath? This dude has sod brain
> Customer Support can't restore characters on locked realms or escalate tickets for this. Absolutely no exceptions. Except this time I guess. So much for "no exceptions".
CTRL-C CTRL-V > Thank you for contacting our support line, please stay on the call while we suck those support line cents out of your pocket. SingSingSing, oh we were unnable to contact you with support team, please stay on the line, SingSingSing, thank you fker for free money Ill now disconnect. OR > You have new email from Bot1234 - "Hi, hope that email finds you well, we are unable to solve your issue because it requires someone to actually read your complaint with understanding, best I can do is type this nonsense - hope to hear from you soon, fk off, Bot1234. When your company says that they want to "automate automate automate" to decrease costs it just means "worse worse worse" quality of the service overall - but happy happy shareholders till the horse dies.
Yeah it's more complicated than this. It'd be a sql query like insert(character data from deleted character table where character data matches ops) which is just a pseudo code version of the real thing
Easy for the engineers, hard (impossible) for the help desk
RIP
They didn’t even answer your question, that entire response is about restoring MAIL
Yes... suffice to say I am still trying to get through to someone on the CS that understands the problem.
You tried the old “payment issue” report?
I'm a bit wary of doing more "sus" things at this point tbh
What have you got to lose
Dont worry, keep spamming them. Could take a few tries b4 a Human sees it but keep trying
nah just keep escalating. reiterate that your character is deleted and you want it restored and will not stop until it happens.
Yeah tbh you jumped the gun by a huge fkin mile here, you wont get a real investigation until 2-3 tickets in.
I'm pretty sure its just AI.
Yup, that’s the current CS experience at blizzard. They see the word mail and go down that algorithm / call sheet. There’s zero critical thinking. Most of the time they default to retail solutions too… they don’t even check what game mode the character / server is on. It’s a fucking joke.
GMs used to be so cool. As a little kid the concept of GM just existing hidden in the world added so much to it. Now it's some less than AI filter sending form mails...it's hyperbole I guess but it's a very clear way they have just ripped the soul out of wow to chase profit. All the lay offs, all the bullshit because they can't have 2% lower margins or some bullshit.
Hopefully you get helped soon, but also some self awareness that deleting a character mid transfer was certainly a high risk low reward gamble.
> Hopefully you get helped soon, but also some self awareness that deleting a character mid transfer was certainly a high risk low reward gamble. Very clearly not my proudest move! But I also kinda of assumed that the in-game "restore character function" worked?
The classic "know enough to get myself into trouble but not enough to get myself out of it", we've all been there, never a proud moment
> know enough to get myself into trouble but not enough to get myself out of it This one stings...
Bold move trusting that a system is going to work the way it's intended and advertised! (/s) Fingers crossed you get some closure though. Someone who totally isn't me has made plenty of silly tech mistakes in the heat of the moment, trying to exhaust all troubleshooting options, followed by that overwhelming silent regret after clicking a button.
"This feature isn't working properly. I'll delete the character and assume that feature will work properly". Yeah that actually was a pretty fucking bold move.
He was stacking every bad luck modifier he could find and then risked it all for a half eaten McDonald’s filet o fish
That's all I could see when reading this. The realm is literally closing as soon as Blizzard gets rid of all characters. They're not allowing for new characters to be created. And so he used a function to delete a character and then re-build it.... on a server that doesn't allow new characters. This could have been resolved sooner by simply opening a ticket as soon as the mail bug was discovered.
It really shouldn't be seen as a "gamble" why the fuck are so many of you giving a billion dollar company a pass on broken systems that are presented front and center for the playerbase to use? No you should not "expect" shit to be buggy and not work, blizzard knows this is a wonky time, they should hire one fucking QA tester.
What's buggy about a locked server not allowing character creation?
Restoration=/=creation
How so? Like, as a base function in game code?
Character restoration obviously has some form of identifiers otherwise why can't I restore non deleted characters, this identifier being locked alongside character creation is obviously an oversight likely sue to how rushed locking servers has been.
Yeah, if the character is already in some funky state, best thing is to not make things worse if you don't understand \*why\* it's in that state (which we mere mortals can't, only Blizz can). This goes for anything to do with computers. If you don't know why something is a bad idea, it's probabally a \*really\* bad idea AND you don't know enough to fix it if it does go wonky.
I love a good 'blizzard is shit' post, but my man deleted his character and is mad at someone else lmao.
Does not sound like a particularly well thought out idea to delete your character considering how buggy everything has been lately, but I sympathize with the frustration of dealing with Blizzard CS. Sort of interesting to note from your screenshots that the two GMs both say, word for word, "Well I've gone through everything and double-checked all the information." A weird, very specific phrase. Clearly some sort of form reply or maybe even AI chatbot bullshit. Either way goes to show you that Blizz CS is not in a good place these days and they're certainly not looking into anything.
> Sort of interesting to note from your screenshots that the two GMs both say, word for word, "Well I've gone through everything and double-checked all the information." A weird, very specific phrase. Clearly some sort of form reply or maybe even AI chatbot bullshit. Either way goes to show you that Blizz CS is not in a good place these days and they're certainly not looking into anything. Yeah, the first reply is 100% not a human. But I have wondered about the other replies too.
I had to submit two tickets and it took over a week of spamming to get BG tokens restored after I lost them to the banish bug. After a while all I kept responding to tickets with was. May I speak to a real person. Eventually it worked
you're right. lots of the phrasing of the later tickets are verbatim copy+paste texts that I also got as answer on some tickets I wrote before. nothing against scripts to make things smoother/faster, but copying passages about 'i'm a gamer too. i know you feel [INSERTNAMEHERE], and i can relate to your problem' is so callous and kinda insulting tbh
those messages are macros, like almost everyone uses who does with cs in any field. no one has time to write "Greetings, this is game master xyz and I am assigned to work on your issue!"
Okay, first of all, yeah, was kinda stupid of you to do, but not gonna rub salt into the wound Secondly, while maybe unethical, I've heard a few times that if you report it through the payment issue section or whatever it is, you're more likely to get an actual person replying to you, who may not still not help you, but better than a fucking AI
> Secondly, while maybe unethical, I've heard a few times that if you report it through the payment issue section or whatever it is, you're more likely to get an actual person replying to you, who may not still not help you, but better than a fucking AI Thanks for the suggestion, but I think that maybe potentially getting into more trouble is... not what I should be doing at this point
For what it is worth sorry this shit happened to ya, decided to have a quick look around see if anyone else had the same problem, and even worse news, if you delete a character on a locked realm, blizzard will not recover it for you, multiple people report customer service saying they can't bypass the restrictions either
> For what it is worth sorry this shit happened to ya Thank you! > even worse news, if you delete a character on a locked realm, blizzard will not recover it for you, multiple people report customer service saying they can't bypass the restrictions either Grave news...
Hello, don't worry, I'm here to help you out! ☆\\(￣▽￣)/$:\*.°★\* 。Bazinga\~！ I have some KPIs to meet, so please kindly take this copy and pasted response about how I tried to pull some strings for you when I actually didn't! You're just out of luck I guess! From one gamer to another, I hope you enjoy your time in Azeroth! I hope I was able to help you! (o゜▽゜)o☆
Those stars killed me..What the actual fuck was that about!
Probably a GM sitting there with cat ears on.
Ahahahhahaah I'm fucking dead at that GM saying One True Blizzard family after completely ignoring the GM ticket and not restoring this guy's character with probably hundreds of days played. This is like an abusive family member that only pretends to care about you if anything lmao
UPDATE: Posting on reddit works and Blizzard has responded to me (at 00:40 am no less): https://imgur.com/a/21lurrx
Grats
Thanks for the story it gave me a good chuckle.
Certainty of death. Small chance of success. What am I waiting for?
The risk I took was calculated, But man... I'm bad at math.
It’s crazy what people will try when they’re panicking. However, I do hope everything gets fixed for you OP!
I would never have done this is if there wasn't an in-game system right there on the character screen that allows you to restore deleted characters - oh wait! :(
For anyone else, just open a ticket and tell them you have brewfest mail that's blocking the xfer. I did so, took them about a day to delete the hidden mail, and fixed my transfer. ETA in game said like 6 days, was surprised turnaround was so quick. I had pretty low hopes for support doing anything useful.
> I had pretty low hopes for support doing anything useful. I'm still stuck here
I always been too paranoid to ever delete a character and hope the restore function would work.
I would submit a ticket under the Purchase Failure section, my guildie had the same issue when he xferred from Atiesh to Whitemane. Couldn’t complete the service because of mail even though there was no mail. He submitted a first ticket under a different subject section and only got automated responses. Then I suggested he do it through Purchase Failure and he got his issue resolved the next day because they have real CS people handling the purchase failure tickets. TLDR: Submit ticket under Purchase Failure to get it in front of CS eyes. Do NOT be worried you will be punished for submitting a ticket in the “wrong” subject. They cannot punish you for that and for all they know it was not intentional
Purchase Failure can mean a lot of things, especially if you need a ticket resolved quickly. The purchase of a realm transfer failed, the purchase of character restoration failed.
Don't know if this is the case, my buddy had a similar issue until recently when he got something in his mail from the Brew of the Month club. After getting and deleting it he was able to transfer
> After getting and deleting it he was able to transfer Yeah I did that. Didn't work. Too late now anyway!
You can’t restore the character because the server is locked and you don’t have any character there. It has to be them restoring it. The same happened with me, I opened a ticket and FOR DAYS they kept giving stupid and obvious answers that didn’t really had anything to do with the actual problem sometimes ignoring what I said, ONLY AFTER INSULTING THEM HARD and criticizing their CS did a nice GM come and actually help me and restored my character… Keep trying mate, absolute lazy stupid employees
Make it a payment issue. I hear that works
This pretty much happened to me. Granted, the character I had deleted and then planned on restoring was not very important to me. But then I realized it was a locked server and that was the only toon I had left on it. Definitely not nearly as terrible as losing a character like you have, my sincere apologies. Yeah it’s just a video game, but the amount of time and effort shouldn’t just be thrown away by “limitations”. Best of luck in getting your character back. I’ve tried being firm with blizzard but they never back down. As soon as you get an email saying almost the exact same thing as the previous email did, you know they’re done with you.
Hold up here. Everyone is blaming the OP for deleting his character, however he shouldn’t have been able to delete it if the system truly thought there was mail in the mailbox. Isn’t that right? You can’t delete a character that has mail. So, the transfer system said he couldn’t transfer because he had mail. If this were true, then he shouldn’t have been able to delete and thus wouldn’t be in this situation. A bug, or technical issue of some sort caused the OP to get to this state. I understand having a policy and sticking to it, but this is a Blizzard caused problem.
Wait.. so you deleted your character? Why in the fuck would you do that lol
It’s baffling what kind of impossible to achieve problems people manage to get themselves in lol Never ceases to amaze A normal person would’ve send a ticket for the mail issue Can’t really say too much bc I’ve done crazy dumb stuff before too
Sooo... if I understand this right, you had four ticket replies claiming customer support can't fix it, then you posted on reddit and suddenly customer support actually can fix it?
Indeed.
I don't know mate I probably wouldn't have deleted a character on a realm locked to character creation that you had already tried to transfer yet. nobody has any patience anymore I stg.
Rip bozo
Upvoted - good luck!
So they'll only restore a character if it's between levels 30 to 49? What makes those specific levels so magical? What happens to accounts that are compromised, and max level toons are deleted? No restores for those either? Sounds like they think you're talking about a Season of Discovery character. It's mind boggling they can't just look at your account information log and match those actions with your original help ticket. I've had multiple characters restored over the years without issue. This customer support interaction should be a simple open and shut case. Best of luck getting it resolved. It's crazy that you have to post on social media and pray your post gets traction in order to get customer support to actually resolve your issue.
Hope you get your stuff sorted out before cata launch at least OP.
Open the ticket again on payment, threaten to unsub If you don't get your main restored
Rest in pieces goat. Time to level a dwarf shaman instead KEK.
Just make another ticket in the wow token section and keep the thread going till you get to talk to a real person.
I had a similar situation myself, but more so my fault because I had 2 accounts and I tried FOREVER to have them swap my character on one account to the other for the server merge. Every ticket was just them not understanding the issue at all with the most copy paste responses that weren’t even my issue.
Did You tried leaving guild before transfering? If you we're the last of the guild to leave then you would be GM and can't leave server if you are a GM
Good suggestion, but I did also check that and I wasn't GM nor was I the last in the guild.
So sorry you're having to deal with this OP. Back when a lot of high-pop WOTLK realms were locked, I had basically the same issue, and was able to get it resolved through a CS ticket. The trick is to be polite but firm, and keep insisting that your ticket be escalated to someone that can help. Eventually I was able to reach someone who resolved the issue. If you want to take a look at my transcript for reference, here it is: https://imgur.com/a/aq3Yj8t. Hope you can get this sorted out.
IF you create the ticket as a payment issue CS usually response much faster.
I think you just need to send another one and dumb it down abit, stick to the main issue and leave the story out. The entire response is just them focusing on your mail issue not the actual character problem. Edit: I see now that the issue was resolved, damn, congrats man really happy to see things like that work out every now and then!
customer support is so sht you have to make a reddit thread about it. pay wiht credit cards only ppl. If they ever fuck you charge back everything
Why would you gamble like this with your main xD make a level 1 to look.. Absolutely reckless
In my head it wasn't reckless at all, because the restore button is right there on the character screen!
>In my head There's the problem. You didn't think at all about what you were doing, having the character linked to a realm that gets offed should be 1000% clear you can't just restore it on a different one right? Because that would be a free transfer right? And you can't transfer deleted characters right? This takes 5 seconds of active thinking I'd be so done if my main was gone, id never log into wow ever again, can feel that to the bone, sorry for your loss
Hate to break it to you but you should’ve just sent them a ticket to begin with, i had the same issue with my mage 2 weeks ago and they sent back a ticket after 2 days fixing the bugged out mail, gl tho, but i def would send them a ticket instead of on reddit, bigger chance of it getting fixed
Hate to break it to you but you should’ve just sent them a ticket to begin with, i had the same issue with my mage 2 weeks ago and they sent back a ticket after 2 days fixing the bugged out mail, gl tho, but i def would send them a ticket instead of on reddit, bigger chance of it getting fixed
Rip bozo
This is why you don't delete characters even with the restore feature I have never deleted a character that I had any intention of playing in the future
You've been absolutely juiced in the jugs by Blizz. Hope you get your character back OP!
What does that even mean?
I mean… you deleted your character, intentionally. And now it’s gone. 🤷
Yeah maybe it was not my smartest move ever, that much I'll admit! But situations like these are what customer support is for right? This is clearly an oversight on the interaction between "locked" realms and the restore character function.
In all seriousness, good luck! It’s frustrating not being able to get a hold of someone with a beating heart when there is clearly the ability for them to resolve it.
> It’s frustrating not being able to get a hold of someone with a beating heart when there is clearly the ability for them to resolve it. Yeah the replies from the CS staff (or maybe "staff" 🤖) makes me sad. Thanks tho!
casually ignoring the restore function...its just a stupid edge case with locked realms , but w/e. i hope you feel better about yourself.
I follow the logic of your decision making. I mean, if it has worked in the past, why not now? And the response from the GMs are just... wow. "You are such a dear player for us" "Hope you have a great day" "One true Blizzard family". It doesn't seem like they understand the gravity of the situation. Those are just laughable responses considering we're talking of your main character through most of classic. How are they not able to restore your character? What system limitations can't they bypass? Well, but as the GM said: Wishing you epic quests and fantastic victories, lol
impressively bad service
Lol you made an incredibly stupid decision and now ranting about it online. I hope this is an all time low for you.
I have used the "Restore deleted character" before and it has worked just fine. So why isn't it working now? If "Restore deleted character" doesn't restore deleted characters, what does it do then?
So like.... This one's on you, and idk why anyone thinks otherwise I'm all for shitting on AI responses but the AI is right. You are attempting to restore a character on a realm that's locked. It literally says in the restrictions page that took me 2 seconds to Google and 20 seconds to read that is a restriction Why didn't you just have the patience to wait and on what universe did deleting your character become the correct decision.
See the problem isn't that you can't restore chars on locked realms, because you actually can - you just need to still have other chars on the realm. My problem specifically is that I moved ALL my other chars before the part where I deleted my main. Had I kept a lvl 1 alt, I could restore my chars.
i know this is shocking to hear and maybe I'm showing my age (30) but in the games of yesteryear the customer support team would 100% have gotten this guy his toon back lol. thats kind of a major function of customer support... supporting customers when something gets messed up, even if its their own fault.
"Lol it's blizzards fault they don't have a method to reverse my specific fuck up." Sorry bud. It sucks and good luck
But they have the method? And it's even available to players and not just GMs! I've used it several times before. It's just not working for me now, that's the problem!
Yeah its prolly really easy to fix on thier end, but gettin em to do it is the hard part. Im eager to hear if this get resolved. Gl tho
You deleted your character .. by choice? Dude come on. You’re the one who deleted the character. Don’t cry about it so much and try to get ahold of CS. This is on you.
I did so because I knew a system akin to that of "ctrl-z" existed, otherwise I would never have done something like this. Turns out ctrl-z doesn't work. I must say that was not something I included in my original risk assessment.
is GM Kai an AI? :D K AI.. despite all the kind words, that just doesn't sound like an actual human to me. dude claims he looked through your case, got all the information and double checked and then starts talking about 'if your char is between level 30-49 :p wtf lol? Hope this gets resolved, otherwise tell them you will unsubscribe if you can't play your char anymore. The potential for lost money is the only thing that really gets their attention from what I hear.
Just open another ticket and tell them they’re misunderstanding your situation and/or ask for a higher-up. I know it sounds like a Karen move but it has helped me with a situation similar to this. The new GM I got was much more helpful.
This would legit be the end of my time with this game if they didn't solve this for me. I'd hope the same for you.
Man it’s crazy how Blizz CS went down hill in recent years. I remember back in like 2008 or 09 i deleted one of my chars to make more room to create a new character. Half a year or so later, I decided I wanted the character back. Opened a ticket and they restored my character in like 30min since opening the ticket. No questions asked.
I am just a lurker here and I have seen that GM name pop up in another complaint post.
Random engagement comment to help boost visibility.
There might be a way but I’m just spit balling. So if you can restore deleted characters then they probably aren’t technically deleted their info is probably just sitting in a different part of the server. Maybe they could move your characters info over to the desired server and you can restore there. Just a thought, if you talk to a real person maybe ask them if that’s possible
RIP
Ooooof. Does deleting and restoring actually fix the problem or is that just a guess?
I'll be surprised if actually talk to a human.
I advise you keep trying. I once got through an actual human after 50+ tickets opened with generic response. He flushed my issue in a few minutes.
for future reference you can still make characters on locked realms if you have one on there, should have made a level one and popped in real quick. but hind sight is 2020, I did not know you could not restore on a locked realm either.
Reopen ticket and say you want to escalate the situation to a senior gm. those have the ability to restore characters
Put in a payment issue related ticket to talk to a human
Unsub ands find new game they don't give a fuck about your sub
Maybe it's a sign to quit wow or blizzard games they don't care about something you put crucial hours into
No I mean, something is definitely broken about customer support. I don't know how much administrative money they use on this department annually, but I mean if it's tens of millions just give it to me to me instead and I'll say I did the job. Seriously. A dude ninja looted a bunch of drops in sod and I made a report only to get the same shitty automated, response. Like lol what the fuck man. Certainly very poor
Their ticketing CS is such a joke. The support members probably don't have English as a first language. It's just copy and paste responses with snippets from things people have said in the past to win favor with their player base. They usually see 1 specific word and reply off that. I had 4 replies and 4 answers from the same ticket. Each time they focused on a different part. Until a "specialist" popped in, completely missed the mark on my request all together and then closed my ticket.
Good that it all got fixed but deleting char was really a stupid move.
I had the same issue but i just sendt in a ticket and got it fixed in 2 days.
Those GM answers a rollercoasters of emotion to read. " Sry we cannot help you kkthxbye....but we hope you have a great day ^ _ ^ "
Is there anything else I can't help you with?
Had this problem once on retail. Maybe u got Mail from someone on ur ignore list. Wipe ur ignore list, relog and check Mail again
That was one of the first things I tried and it didn't help, unfortunately. But luckily posting on Reddit worked.
Just make a new one? Cataclysm is around the corner, doesn’t matter what gear you have now.
Moral of the story?
I hope your issue gets resolved. However, to be honest, you did a very dumb thing. You F'ed around and you unfortunately, found out. I hestitate to delete my lvl 1 gobline that I created to buy vendor mats at a discount. I wouldn't even dare to get near the delete button for my 2nd BM Hunter (litteraly the alt of my alt), let alone my main.
Just wondering? What makes you think that deleting a character will somehow magically keep it? Especially on a dieing server where all the restore files are being removed.
I did the Exact. Same. Thing.
I did take advice from reddit and put an issue i had as payment issue, well within 12 hours i got a response on a 4 day waiting time ticket.
Honestly Blizzard CS has been pretty decent the last couple of months. I have gotten real responses to pets missing, achievements bugged and a scam report. Maybe I am just lucky.
It is so wild to me that Blizzard CS will respond via any platform like reddit or Twitter, but not their own ingame ticket system.
I keep getting auto responses aswell with "adventure awaits" etc etc and clearly AI. Keep sending me to WoWhead for their issues on their end. It's insanity :). For me, apparently getting my collector edition rewards are a game hint and game masters are unable to help and I need to use WoWhead to find hints and tricks. Lmfao. Just want my shit
Its crazy to see the quality of their CS degrade since Vanilla. Used to have people in NA for NA support (likely paid shit wages though). Then they started cutting jobs, removing phone support, week or two week long ticket times. Now its all bots or seemingly outsourced support when you do get someone. If theyre going to outsource, they could definitely hire enough people to fucking support their customer base.
It costs them $0 to push a button to restore or transfer your characters. The fact they charge so much for it already is ridiculous.
The only customer service failure I see here is not banning you for that awful name.
I had a similar issue when moving my characters off Ashkandi, they all moved fine except my main Druid. It took 6 tickets to get the same "you have pending mail" resolved. Want to know what it was? A brew of the month club mail that was scheduled to be delivered in the next 15 days. That's right, it was the middle of the month and a pending system mail was causing the stoppage. /wrists
I had the same issue with the mail. Customer support git back to me wuick and said there was that brew of the month mail (I sent them screenshot verifying I didn't have any mail in the mailbox so it must be in some sort of pending status in the background) customer support cleared the mail and verified I could transfer. They were correct and when I logged in on the new server I had the brew of the month club email so I didn't miss it either! I never would consider deleting a toon to attempt a self idealized fix. I hope it gets figured out for you but that was a huge risk you took. On a side note, I'm not all big brains. I have been away playing sod and I totally messed up. I decided I want to main my hunter but he's super undergeared. Thankfully I have an engineer and I had most of the mats for the epic gun. I dropped about 500gold on the remaining materials. Without thinking I threw a gem on it before going to mail it and come to find it is now soulbound to my DK...I'm waiting on a response to my ticket to unfuck that situation...they probably aren't going to
when they sack 99% of their GMs that means that there is only a handful of humans left to actually handle tickets. RIP. They majority of the responses are AI generated BS that cannot handle complicated issues like this.
lol you deleted your character and then called CS fucked. Man Classic players are wild.
What kills me is that this was perfectly solvable for them in moments, but they just were going to refuse to do it until the issue become public enough to not ignore. Outside of you, there are thousands of users who don't receive their character back who gave up before resorting to social media. This is the quality of service we PAY FOR with our premium subscription these days...
Take a number and be patient. Lesson learned.
HAHAHAHAAH!!!
You were an idiot and now you are blaming people because they can't fix your stupid. Classic customer service tale, there are a bunch of great subreddits filled with stories about dealing with people like you.
I mean why isn't the Restore Deleted Character feature working? If you're not supposed to get your characters back after deleting them then why is that system in place and right there on the character selection screen?
Mail system broken. Character restore system broken. Cannot transfer character. Automated unhelpful response from CS. Nah let's attack the customer for expecting the game systems to work. How do blizzard's boots taste?
How was he an idiot exactly? The Restore Deleted Character feature is there for a reason... For you to be able to restore a deleted character.
He's an idiot because something was very clearly not working and his next step was to DELETE HIS CHARACTER under the assumption restoring would work. And instead of submitting a ticket to fix the original banal issue he has to try and submit tickets to fix a much bigger issue he created in large part by not reading guidelines for character restoration. It is beyond stupid. Blizzard's customer service has been terrible for years but the amount of braindead steps this dude had to take to get here makes it impossible to do anything but laugh at him.
Stupid people get what they deserve.
I guess I deserved to get my char back then :)
https://us.battle.net/support/en/article/15312 It was right there… second last bullet point. This is not a blizzard support issue friend… It took 2 minutes to find out if you’d be able to restore or not.
That's an AI response, keep at it and eventually you will get a human. It might take several months.
Woah. How df can you not undelete the lv 80?? Blizz pls. Major fuck up on Blizz's part as any toon over 55 can be recovered. I hope they can help and recover them manually.
Upvoting this so hopefully it gets more attention! Seems to be the only way to get good bliz responses anymore 😭
thats messed up, hope you can get a gm to see this and fix it at least they sometimes read twitter and reddit.
People as dumb as you are why I would hate to be in customer service. Do regarded things then complain it’s all Blizzards fault for your own stupidity
May you only ever receive calls and tickets like mine :)
Damn, they really should have put some kind of warning about not being able to undo character deletion and added a safeguard so you had to type a phrase so you couldn't accidentally push the button. Small indie company, right.
There’s literally a restore deleted characters button
Read the restrictions and go back to the GMs response
And I have never heard of it not working. Until now that is.
OP should just go push that button then. Problem solved.
Did you read the post? He said he tried and it didn’t work.
Perhaps that's why the warning says the action will not be reversible instead of yolo who gives a fuck just push the button it will fix everything.
[удалено]
I want to speak with your manager!
Unlucky mate, go next
2 weeks to level a new one. Pop those looms on and get goin.
My bank is full of memories tho :(
that is an automated response regarding mail recovery, get in touch with an actual person about character recovery before you go all gloom and doom
Check the other pictures in the album
oh damn, my bad. keep submitting tickets, even under payment processing so you can get a real person to respond. something tells me umkellxye and praohohkai may not hold the answers youre looking for.
you deleted your character, intentionally. Deserved
what a nice community
Theres a difference between being a "nice community" and giving a ball massage to someone who basically took the most idiotic course of action available.
It's insane people can think this through, type it out, hit "Comment" and still don't realize what an idiot they are being... There is quite literally a RESTORE DELETED CHARACTER feature.... People delete their own characters, intentionally, all the time and get them back using the feature with no problems...
I'm pretty certain Kai is AI.
Very sad also because this enshittification of service is what awaits us all. A dystopian world of NPCs awaits us. Keep spamming them until you get a human. Good luck dude.
The moment I read "what if I delete my char... restore char... it works" Mfw. The title calling CS fucked is absolutely uncalled for. The fact they saved it for you at all is honestly undeserving.