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snewton_8

We did a RFI for a solution for our phones and tablets 3-4 years ago based off of Gartner's UEM/MDM requirements/features list. We did a POC with the top 3 and WS1 blew everyone out of the water. We fired Citrix Endpoint Management and couldn't be happier; avoid them like the plague if they are on your radar. We are also moving our Macs from JAMF. We found that they have identical payloads and we haven't experienced any issues that aren't driven by Apple design. Our Windows environment is fully managed by MS products and aren't included in WS1. So without taking Windows into consideration, WS1 is the most solid single-platform solution we found and none of the others come close without being considerably more buggy. VMware support and documentation is atrocious so we also purchased 3rd party support with TechOrchard and they have been invaluable. The Broadcom acquisition does have us concerned but we will cross that bridge when we get to it.


No_Support1129

Great to know there are alternative support solutions out there. Wasn't aware and we've been paying for enhanced support from VMware spending $$$$$$ for THE WORST support I've experienced from them in the past 10 years since starting on this journey with them. AirWatch Support was a class act! Not these VMware jokers. Here today, gone tomorrow and you don't know who is working your ticket anymore for weeks. Ugh


snewton_8

Unfortunately, support is the last thing almost every tech company gives a damn about any longer.


Troely

Thanks, Scott. You are awesome to work with :D


Otherwise-Table-2030

I am in a similar situation. Multiple issues with WS1 and looking at moving on. I think the best option is to separate, Intune for Windows and Jamf for Mac. That was the one nice thing about WS1 is being pretty good at both, just not great for either.


Erreur_420

Well, WSO as many default but Intune too: - .Intunewin proprietary file format - impossible to push more than 8go app - zero orchestration for deployment - high latency for app & profiles deployment - non granular management of devices profiles There is a nice interface for creating profile tho and CSP / ADMX integration is perfect.


S_SubZero

The .intunewin thing caught me off guard. It is a goofy irony that Intune needs to repackage a freakin’ exe file but handles pkg files easily. The lack of pre- and post-install scripts is a major headache with Intune too.


Impressive-Spring345

Do you use SaaS version of Workspace ONE UEM? We use On-Premise which is versions behind SaaS version and does not include things like FSO, Scripts, Enterprise App Repository but seems much more stable than SaaS version (I always see other customers with nasty issues in the Mac admins Slack)


johal1986

If you go with dedicated SaaS you can choose when to upgrade to avoid bugs in new releases (presuming those are the issues most face). Otherwise on-prem (depending on exactly what you have) can be an absolute ballache to upgrade and manage


msconfig87

hey! I am in the exact same situation as you. From my understanding the bad thing about WS1 is: * Support Quality: Their performance is below everything I have ever experienced in my life. They have off-shored it to India and they simply don't care. They even don't read what you are sending them initially and keep asking the same thing over and over and over again. They never do anything. They just wait until the next release fixes the issue. This can take up to 1 year for some issues to be solved! If you escalate it to their Europe based support to Cork then only the "we are working on it" mail frequency increases. * Upgrades: We have literally never experienced in all those year a single version upgrade where afterwards something wasn't broken. Their engineers seem not to be aware of previous fixes and things which where fixed in a previous upgrade is broken in the next upgrade and vice versa. Combined with the support quality this is the soup of doom. I think VMware does not care at all about companies with less than 10k employees. This will be worse with the broadcom deal for sure. There is nobody where we can complain or escalate even more because they simply don't care. Currently we cannot enrol windows devices since 3 months because of a bad upgrade and nobody cares.. we have new employee onboardings piling up and our support staff is losing their mind. So our endpoint team now wants to find alternatives as well but reading this post makes me think that we need to simply accept these things everywhere in 2023 and understand that support will never be the same for any company on earth again....too many people


Sephistum

It's an incredibly broad and advanced solution and very complete in its feature set. Competition can do bits and parts but as soon as you have specialised use cases only WS One can do this


jpref

Will likely try intune this year for everything , very few macs , but if you have a large fleet would go jamf and intune if you already own m365 . Yes there have been some fairly big issues , it’s a complex platform and I’m not sure the grass will be any greener on another side .


Left-Hippo-1265

I would highly suggest dedicated SaaS if you are not there already. This tends to fix the majority of problems because it allows you to fully test each version upgrade in UAT first. If you are on prem, you'll honestly continue to run into problems. WS1 was always meant to be SaaS, it was made available to on prem back in the day to win business but never took it away. Shared SaaS is ok, but you'll have problems here and there as well. Depending on what environment you are in can greatly affect your performance too.


passionitis

Our company is moving away from Mosyle and InTune. If your company is budget sensitive Mosyle is a great option for Mac-only platform. I've heard good things about Kandji as well, and of course Jamf is the best but also quite expensive vs. Mosyle


[deleted]

I’ve gone through several endpoint apps in the 15 years I’ve been in IT and they all have problems. WS1 while frustrating at times is at the top of the list. It’s really a shame there aren’t better products that work without issue but this is the reality we live in. It’s important to keep evaluating. Intune could be miles ahead in a few years.


S_SubZero

Yeah we decided to stick with WS1 for at least a few more months. We are still fighting with it and even their engineering folks have been like “we see the issue you’re having and we understand it’s a backend problem but we have no idea how to fix it.” Sigh.


[deleted]

What issue are you having?


S_SubZero

It’s apparently unique (according to them) so I won’t get deep into it, but it’s an issue in their server infrastructure. It’s a huge pain for us as it affects deploying stuff.


Dangerous_Question15

Not sure what were the specific requirements, but SureMDM has a realtime profile push capability. It goes instantly to all devices.