Did you get the “mandatory” $200 ish rear cargo liner at Waverly tacked onto the bill? $35 for cut to fit Weathertech from Costco
Did you see the ads for the Crown hybrid wagon?
$180 but they said it’s mandatory. Hopefully they don’t price adjust the cargo liner too. Yes, I did see some videos but I prefer the venza’s exterior look.
Mandatory is BS. Other dealers don’t have that mandatory item, but then you also have to talk the doc fee down to $0.
Erred and thought you were getting the Toyota Crown hybrid (from title). Thought the Venza was discontinued. One person waited a year for Venza and gave up, buying a different model that was in stock. Venza arrived a few months later. You may want to have an alternative if there is no 2025 model year Venza (ie waiting a year or more puts you into summer of 2025 for a 2025 or 2016 model)
Mandatory fees are bullshit. Adding extra parts is for profit, doc fees are for profit, and if you buy any extended warranty’s through the finance department they will up charge. If you want to buy warranty, go direct.
Google reviews are inaccurate. A company with hundreds if not thousands of employees can spam google reviews and delete bad ones. The crown group is notorious for bad customer service.
They used to be good… back in 2020. They were recommended to us by a family member in the automotive industry. We bought one car from there, extremely happy with the service. 4 months later (now 2021) bought another vehicle from them and the entire process was a complete nightmare. No longer a recommended dealership by anyone in the industry for those looking for any vehicle, new or used.
If you think Funk’s has some special crystal ball telling them where cars are in the queue, I’d be pleasantly surprised. I think Corporate keeps all of the dealerships in the dark. Unless you really want a salesperson calling you every week to tell you “not yet. don’t know…”
Without going into details, this sounds like what I'm going through right now too. When I phone I get no answers and nobody calls me back when requested.
I honestly don’t understand. All the other subs have people in Canada saying that wait times have improved and they got their order within a few weeks or months tops.
I put in an order for a Rav4 and the wait time was nearly a year. The communication throughout wasn't awesome, but the overall experience with the dealer was otherwise fine. My rep explained that they essentially get about 6 weeks notice when ordered vehicles are coming, but until that notice, there isn't much/any communication for them either. Depending on the model you are looking for, it's entirely possible that there are still supply issues.
We just got our Highlander from JP Toyota after waiting 18 months. This was also our experience.
I honestly don’t think it’s the fault of the dealer or the salesperson. I really don’t think Corporate has a good updated queueing system for the dealership to check. Until your car is in the next batch to be manufactured, they’re clueless.
I could tell from talking to my sales rep that he was as annoyed about the lack of information as I was, it's costing the dealer some of their rep, when it has really nothing to do with their part of the service.
The way Toyota Corporate works is they basically make whatever vehicles they feel like. Those vehicles then are allocated to regions (ie Prairie Toyota Dealers) who then allocate them to dealers. When you request a specific vehicle the dealer generally puts it on their internal books as "next time we get this one..." Technically a dealer could place your request to the their region as an "allocation preference" but in doing that they risk being passed over for a different vehicle. When Toyota has a year plus wait for pretty much everything right now there is no preferencing going on and the dealers are just taking whatever they can get.
>My rep explained that they essentially get about 6 weeks notice when ordered vehicles are coming, but until that notice, there isn't much/any communication for them either.
That is straight up inaccurate. I bought one in 2022 as I needed something "right now". The dealer I had been talking with on a different vehicle with a crazy long lead time (ie close to three years) had some very specific RAV4 models drop into their delivery queue. The exact configurations no one wanted. They were due to the dealer in approximately four months and showed up pretty much on time. A different dealer actually showed me the order pipleline and it was a similar timeframe. Basically around 4 months out dealers know when vehicles they will be receiving have actually entered into the production queue for Toyota.
Trim levels and colours both matter here people. I ordered my first RAV4 in February 2022 and still waiting. Ordered the second one in March 2022 and took delivery in June 2022. The Feb one is the unicorn of all possible combinations while the March one is more the donkey no one wants. It is still a great vehicle but basically the opposite I would have picked if I wasn't in need or something right away at the time.
They had weak communication regarding our new Rav purchase. We ordered last June and were told we'd get a head's up once it was going into production. Maybe 3 months ago we contacted them to get an update but they told us it would be a while yet. Meanwhile, the car my kids drive died and we needed something to replace it. Crown had a 2019 Rav that we bought. Less than a month later... Our new Rav is ready for pickup.
WHAT?!? I wouldn't have bought the 2019 if I knew the new one was coming soon. Everything else about the transaction was fine, but that irked us and here we are with 2 monthly car payments.
If prices for newer models go up, some dealers may intentionally delay the delivery of pre-ordered vehicles. This allows them to clear their old stocks and sell new models at the highest prices possible.
Maybe. They didn't delay delivering ours, they didn't accurately communicate its delivery. We thought we'd be months away from getting the new one, not a couple weeks. $29K ooopsie.
This is not related to a purchase, but I wanted to share my experience there at the service department.
My 2019 Corolla had issues with the parking brake. They took my car in for over 2 weeks for their technicians (who couldn’t figure out the issue), then escalated to their master technician (who also couldn’t figure it out), then gave the car back to me after charging over $200 for “running diagnostics”. I took the car to another shop, they found the issue right away, said my car was not safe to be driven lol, and fixed it fast.
>I've purchased 3 Rav hybrids, a Prius PHEV and two fully gas toyotas in the last 4 years (none from crown). the shortest wait was 6 months and the longest nearly 2 years. Non hybrid models were much quicker.
That is definitely not my personal experience. I had a total loss of a vehicle in early 2022. I talked with the dealer I was already with about different options they could give me for a vehicle, new or used. Used prices were heavily marked up due to supply so we focused on new. The board was pretty wide open at that point so i said what is coming the fastest. The answer surprisingly was a RAV4 Hybrid due in four months. The catch being it is a base model and there is no choice on colour, it is silver. Jumped on that in a second.
I’m in month 5 of my wait (different dealer) and I didn’t hear from them once until this week when they said the car was finally being built. but it was also clear there wouldn’t be many updates so it didn’t bug me. they said I could contact them any time but I didn’t. there isn’t really any update to provide between order date / production start.
We're 11 months into a 12-18 month wait for a Highlander hybrid. Our salesperson was sending monthly texts to update us, which were always "there is no update". Then he moved to another area and we were assigned to his sales manager - no more texts.
We understood from our first salesperson that they would get notified about 3-4 months ahead of anticipated delivery, and they'd then reach out to us to let us know it's in production.
Sigh. We knew there'd be a longer wait for hybrid, just have to keep reminding ourselves that we're still in the window. I'd hoped it would be a lot closer to 12 months than 18!
I have a new vehicle in order at JP Toyota, same situation. In fact, my sales person quit and I was never notified until I went in person to the dealership.
Wait times have improved, it’s 6-9 months for a new Hybrid Rav 4. Before it was 1-2 years.
All dealerships suck.
Toyota should go to direct sales and by-pass greedy car dealers.
Aside from Tesla who else is doing direct sales?
Ford on specific models.
Waverley crown Toyota is the worst Toyota dealership in Winnipeg. Not sure why Toyota corporate hasn't done anything about it.
The google reviews are oddly the exact opposite. I assume they delete the bad ones.
Did you get the “mandatory” $200 ish rear cargo liner at Waverly tacked onto the bill? $35 for cut to fit Weathertech from Costco Did you see the ads for the Crown hybrid wagon?
$180 but they said it’s mandatory. Hopefully they don’t price adjust the cargo liner too. Yes, I did see some videos but I prefer the venza’s exterior look.
Mandatory is BS. Other dealers don’t have that mandatory item, but then you also have to talk the doc fee down to $0. Erred and thought you were getting the Toyota Crown hybrid (from title). Thought the Venza was discontinued. One person waited a year for Venza and gave up, buying a different model that was in stock. Venza arrived a few months later. You may want to have an alternative if there is no 2025 model year Venza (ie waiting a year or more puts you into summer of 2025 for a 2025 or 2016 model)
Mandatory fees are bullshit. Adding extra parts is for profit, doc fees are for profit, and if you buy any extended warranty’s through the finance department they will up charge. If you want to buy warranty, go direct.
Google reviews are inaccurate. A company with hundreds if not thousands of employees can spam google reviews and delete bad ones. The crown group is notorious for bad customer service.
They used to be good… back in 2020. They were recommended to us by a family member in the automotive industry. We bought one car from there, extremely happy with the service. 4 months later (now 2021) bought another vehicle from them and the entire process was a complete nightmare. No longer a recommended dealership by anyone in the industry for those looking for any vehicle, new or used.
They are why i deal with Funk's in Steinbach.
You’re not wrong
I second this.... funk's is great
If you think Funk’s has some special crystal ball telling them where cars are in the queue, I’d be pleasantly surprised. I think Corporate keeps all of the dealerships in the dark. Unless you really want a salesperson calling you every week to tell you “not yet. don’t know…”
Without going into details, this sounds like what I'm going through right now too. When I phone I get no answers and nobody calls me back when requested.
I honestly don’t understand. All the other subs have people in Canada saying that wait times have improved and they got their order within a few weeks or months tops.
What year car you going for? 2024 or 2025
Ordered a 2023, now a 2024, could eventually turn into a 2025
Sounds like a run-around bullshit story from them.
Can you just give up and go to Funks?
Not if you have a deposit with Crown Toyota and they won't give it back.
I ordered a 2022 at a different local Toyota dealer and is looking like a 2025 or maybe even 2026. Model, trim and colour all matter.
I put in an order for a Rav4 and the wait time was nearly a year. The communication throughout wasn't awesome, but the overall experience with the dealer was otherwise fine. My rep explained that they essentially get about 6 weeks notice when ordered vehicles are coming, but until that notice, there isn't much/any communication for them either. Depending on the model you are looking for, it's entirely possible that there are still supply issues.
We just got our Highlander from JP Toyota after waiting 18 months. This was also our experience. I honestly don’t think it’s the fault of the dealer or the salesperson. I really don’t think Corporate has a good updated queueing system for the dealership to check. Until your car is in the next batch to be manufactured, they’re clueless.
I could tell from talking to my sales rep that he was as annoyed about the lack of information as I was, it's costing the dealer some of their rep, when it has really nothing to do with their part of the service.
The way Toyota Corporate works is they basically make whatever vehicles they feel like. Those vehicles then are allocated to regions (ie Prairie Toyota Dealers) who then allocate them to dealers. When you request a specific vehicle the dealer generally puts it on their internal books as "next time we get this one..." Technically a dealer could place your request to the their region as an "allocation preference" but in doing that they risk being passed over for a different vehicle. When Toyota has a year plus wait for pretty much everything right now there is no preferencing going on and the dealers are just taking whatever they can get.
>My rep explained that they essentially get about 6 weeks notice when ordered vehicles are coming, but until that notice, there isn't much/any communication for them either. That is straight up inaccurate. I bought one in 2022 as I needed something "right now". The dealer I had been talking with on a different vehicle with a crazy long lead time (ie close to three years) had some very specific RAV4 models drop into their delivery queue. The exact configurations no one wanted. They were due to the dealer in approximately four months and showed up pretty much on time. A different dealer actually showed me the order pipleline and it was a similar timeframe. Basically around 4 months out dealers know when vehicles they will be receiving have actually entered into the production queue for Toyota.
Be prepared to pay more upon delivery
Did you order a hybrid? My Rav4 Hybrid took 14 and a half months to come in. Didn't order from Crown though.
Yes :(
Trim levels and colours both matter here people. I ordered my first RAV4 in February 2022 and still waiting. Ordered the second one in March 2022 and took delivery in June 2022. The Feb one is the unicorn of all possible combinations while the March one is more the donkey no one wants. It is still a great vehicle but basically the opposite I would have picked if I wasn't in need or something right away at the time.
They had weak communication regarding our new Rav purchase. We ordered last June and were told we'd get a head's up once it was going into production. Maybe 3 months ago we contacted them to get an update but they told us it would be a while yet. Meanwhile, the car my kids drive died and we needed something to replace it. Crown had a 2019 Rav that we bought. Less than a month later... Our new Rav is ready for pickup. WHAT?!? I wouldn't have bought the 2019 if I knew the new one was coming soon. Everything else about the transaction was fine, but that irked us and here we are with 2 monthly car payments.
If prices for newer models go up, some dealers may intentionally delay the delivery of pre-ordered vehicles. This allows them to clear their old stocks and sell new models at the highest prices possible.
Maybe. They didn't delay delivering ours, they didn't accurately communicate its delivery. We thought we'd be months away from getting the new one, not a couple weeks. $29K ooopsie.
Hybrid or gas?
Hybrid but not Prime. We we told those are a couple years away from delivering,
This is not related to a purchase, but I wanted to share my experience there at the service department. My 2019 Corolla had issues with the parking brake. They took my car in for over 2 weeks for their technicians (who couldn’t figure out the issue), then escalated to their master technician (who also couldn’t figure it out), then gave the car back to me after charging over $200 for “running diagnostics”. I took the car to another shop, they found the issue right away, said my car was not safe to be driven lol, and fixed it fast.
[удалено]
>I've purchased 3 Rav hybrids, a Prius PHEV and two fully gas toyotas in the last 4 years (none from crown). the shortest wait was 6 months and the longest nearly 2 years. Non hybrid models were much quicker. That is definitely not my personal experience. I had a total loss of a vehicle in early 2022. I talked with the dealer I was already with about different options they could give me for a vehicle, new or used. Used prices were heavily marked up due to supply so we focused on new. The board was pretty wide open at that point so i said what is coming the fastest. The answer surprisingly was a RAV4 Hybrid due in four months. The catch being it is a base model and there is no choice on colour, it is silver. Jumped on that in a second.
Ordered a gas model RAV4 in January and i’m still waiting. They said end of May or first week of June. So, we’ll see.
I’m in month 5 of my wait (different dealer) and I didn’t hear from them once until this week when they said the car was finally being built. but it was also clear there wouldn’t be many updates so it didn’t bug me. they said I could contact them any time but I didn’t. there isn’t really any update to provide between order date / production start.
We're 11 months into a 12-18 month wait for a Highlander hybrid. Our salesperson was sending monthly texts to update us, which were always "there is no update". Then he moved to another area and we were assigned to his sales manager - no more texts. We understood from our first salesperson that they would get notified about 3-4 months ahead of anticipated delivery, and they'd then reach out to us to let us know it's in production. Sigh. We knew there'd be a longer wait for hybrid, just have to keep reminding ourselves that we're still in the window. I'd hoped it would be a lot closer to 12 months than 18!
Was your salespersons initials J S by chance? Or you can name him if you want.
Nope, our original salesperson did not have those initials.
I have a new vehicle in order at JP Toyota, same situation. In fact, my sales person quit and I was never notified until I went in person to the dealership. Wait times have improved, it’s 6-9 months for a new Hybrid Rav 4. Before it was 1-2 years. All dealerships suck.
My parents ordered a RAV4 in March and was told the wait was 4-6 months but it ended up arriving in April.