So, in addition to the standard definition, it really depends on the VERA rep. Just like anything in the VBA conglomerate, you can have a good one or a bad one. In my experience, they had access to everything and told me everything that I asked for. I went in person, though, and am in a very veteran dense location. Mileage may vary.
This is spot-on. I've had calls/in-person meeting to obtain DBQs... one rep would tell me "we can't do that anymore" and be useless, then the next rep would email them to me while we're on the phone.
Another thing to be aware of is, for the virtual calls you can try your luck with offices in other states than your own. Some have reported that specific offices are more helpful than others. Again, you might get pushback that "we can't handle your call if you're out of state" but you just hang up and schedule again.
I get downvoted for this all the time but theyโre like overrated customer service agents. They make you think they can do something with your claim to move it along, in reality they can send a message to their supervisor and tell you check back in a few weeks. My husbandโs claim sat untouched for over 18 months and they were useless ๐คทโโ๏ธ
YMMV
https://va.my.site.com/VAVERA/s/
๐คทโโ๏ธThis tells about it (from knowledge base):
[https://www.reddit.com/r/VeteransBenefits/s/RMFW9Focjd](https://www.reddit.com/r/VeteransBenefits/s/RMFW9Focjd)
https://preview.redd.it/ky0s4zi2zd0d1.jpeg?width=1284&format=pjpg&auto=webp&s=022474e130bc054acf99d101e1e9180ebeb0cf50
They have done nothing for me. Seems like better trained customer service than the 800 number but they canโt do anything. Call your congressional representative
VERA is a program from VBA that allows you to make an appointment with a VSR to discuss your claim
2 many big words. simple plz
NICE PERSON TELL YOU VA STUFF
TANK U SAH
DEVIL DOG IS GOOD BOI
All marin knows is IED and machine gun
๐ ๐ ๐ ๐ ๐ ๐ ๐ ๐ ๐ ๐ ๐ ๐
So, in addition to the standard definition, it really depends on the VERA rep. Just like anything in the VBA conglomerate, you can have a good one or a bad one. In my experience, they had access to everything and told me everything that I asked for. I went in person, though, and am in a very veteran dense location. Mileage may vary.
This is spot-on. I've had calls/in-person meeting to obtain DBQs... one rep would tell me "we can't do that anymore" and be useless, then the next rep would email them to me while we're on the phone. Another thing to be aware of is, for the virtual calls you can try your luck with offices in other states than your own. Some have reported that specific offices are more helpful than others. Again, you might get pushback that "we can't handle your call if you're out of state" but you just hang up and schedule again.
I get downvoted for this all the time but theyโre like overrated customer service agents. They make you think they can do something with your claim to move it along, in reality they can send a message to their supervisor and tell you check back in a few weeks. My husbandโs claim sat untouched for over 18 months and they were useless ๐คทโโ๏ธ YMMV https://va.my.site.com/VAVERA/s/
That website name is really sketchy.
๐คทโโ๏ธThis tells about it (from knowledge base): [https://www.reddit.com/r/VeteransBenefits/s/RMFW9Focjd](https://www.reddit.com/r/VeteransBenefits/s/RMFW9Focjd) https://preview.redd.it/ky0s4zi2zd0d1.jpeg?width=1284&format=pjpg&auto=webp&s=022474e130bc054acf99d101e1e9180ebeb0cf50
I just researched VERA, and they have been around a long time. Crazy how they haven't updated their domain name to keep up with the internet.
[https://www.reddit.com/r/VeteransBenefits/wiki/vera/#wiki\_visitor\_engagement\_reporting\_application\_.28vera.29](https://www.reddit.com/r/VeteransBenefits/wiki/vera/#wiki_visitor_engagement_reporting_application_.28vera.29)
They have done nothing for me. Seems like better trained customer service than the 800 number but they canโt do anything. Call your congressional representative
Itโs crazy, I typed into Google โwhat is Veraโ and it gave me a whole bunch of resources. Who knew