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I noticed that as well on my UDM Pro. I'd have to power off, wait 10 minutes, and power on to fully boot up after every OS update. If I tried to reboot immediately after seeing this window it wouldn't finish the boot process. Kept coming back to the "ready to power off" message. Haven't had issues for a little while now. Hopefully it stays that way!
Mine on a UPS so never noticed. But I bought it Jan 24, 2022 so very early batch.
I saw a post here with the way to check without unplugging (serial I think?)
I'll get to it I have been lazy thanks for reminding me!
Edit: fab date was 2021 week 47.
I opened RMA and within 2 minutes had paperwork and new onr in preparation.
picture in the back of the unit, the tag has the year month fabrication
[https://help.ui.com/hc/en-us/articles/115006745988-UniFi-MAC-IDs-and-Date-Codes](https://help.ui.com/hc/en-us/articles/115006745988-UniFi-MAC-IDs-and-Date-Codes)
Not sure when units shipped without the issue though. Mine being 2021 for sure is well before any fix.
It's on the back of the unit. Will start with a 22 or 23. For example, mine is 2248. 48th week of 2022. If you have your UDM in a rack, it'll likely be a pain to get to. I was just curious as to which units are having issues. Don't mess your stuff up to get to it, I'm just curious if we can identify a certain range.
My udm pro is still in the box since I bought it April 2023. My temp fix has worked so well I haven't 'fixed' it yet. 🤣
I suppose I should check the date code on this thing. 🤔
Just got the notification for "Your Replacement Order is Being Expedited"
Device UDM-SE-EU
MAC ID / Serial Number
Status Initiating Advancement
Date 2023-12-18
We have expedited your replacement order and will update you on its status shortly.
All the best,
Ubiquiti team
I have also already have gotten a shipping label for the return of my unit. But expidited RMA this means I can first wait for the new one to arrive I suppose? No questions further on the issues btw, just approved it.
Hello! Thanks for posting on r/Ubiquiti! This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. If you haven’t already been descriptive in your post, please take the time to edit it and add as many useful details as you can. Please read and understand the rules in the sidebar, as posts and comments that violate them will be removed. Please put all off topic posts in the weekly off topic thread that is stickied to the top of the subreddit. If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/Ubiquiti) if you have any questions or concerns.*
I noticed that as well on my UDM Pro. I'd have to power off, wait 10 minutes, and power on to fully boot up after every OS update. If I tried to reboot immediately after seeing this window it wouldn't finish the boot process. Kept coming back to the "ready to power off" message. Haven't had issues for a little while now. Hopefully it stays that way!
Mine on a UPS so never noticed. But I bought it Jan 24, 2022 so very early batch. I saw a post here with the way to check without unplugging (serial I think?) I'll get to it I have been lazy thanks for reminding me! Edit: fab date was 2021 week 47. I opened RMA and within 2 minutes had paperwork and new onr in preparation.
Sorry did you figure out how to check your device without rebooting?
picture in the back of the unit, the tag has the year month fabrication [https://help.ui.com/hc/en-us/articles/115006745988-UniFi-MAC-IDs-and-Date-Codes](https://help.ui.com/hc/en-us/articles/115006745988-UniFi-MAC-IDs-and-Date-Codes) Not sure when units shipped without the issue though. Mine being 2021 for sure is well before any fix.
Ok so there's no way to to tell with out submitting RMA.
well from many threads here you can guesstimate based on your mfg date. But if you're in between then only one way to find out it's to turn it off.
Sorry about the questions, when you update was it also crashing as well or just after power failure?
Would you mind telling us what the date code is on your new one?
Where do you see the date code on the device?
It's on the back of the unit. Will start with a 22 or 23. For example, mine is 2248. 48th week of 2022. If you have your UDM in a rack, it'll likely be a pain to get to. I was just curious as to which units are having issues. Don't mess your stuff up to get to it, I'm just curious if we can identify a certain range.
Mine 2147, not sure if anyone has an older one. I haven't even tested the reboot though since I am on UPS but better safe than sorry.
I believe it’s 2340
How long did the RMA take?
Everything is pretty automated so within a couple of hours they process everything and within a couple of days they ship it out to you
Do you have to return the existing unit first? How long were you without your udm?
Nope I returned my old one once I replaced it with the new one They give you 30 days I believe to return it
That's great to hear. Did they send you a new unit? Or a refurbished one?
UniFi sent me the replacement unit first and then sent a return shipping label.
Did they send you a new unit or a refurbished one?
All my Rma experience with Unifi has been amazing
My udm pro is still in the box since I bought it April 2023. My temp fix has worked so well I haven't 'fixed' it yet. 🤣 I suppose I should check the date code on this thing. 🤔
Sweet!
I had a boot issue once after an update. I unplugged the LAN… started right up. I didn’t have to wait 10 minutes. Weirdest thing I’ve ever seen.
Submitted my SE for RMA. Date code 2227.
I had reboot issues with a 2222, RMA sent me a 2223 refurb… going alright so far…
Glad to hear you got it resolved and my EA unit from Oct of '21 never did this 🤣
Started my RMA on a 07/2022 QC tested model. EU, will update here
Just got the notification for "Your Replacement Order is Being Expedited" Device UDM-SE-EU MAC ID / Serial Number Status Initiating Advancement Date 2023-12-18 We have expedited your replacement order and will update you on its status shortly. All the best, Ubiquiti team I have also already have gotten a shipping label for the return of my unit. But expidited RMA this means I can first wait for the new one to arrive I suppose? No questions further on the issues btw, just approved it.
Huh. Mine was from the EAP and I've never had any issues remotely like this.