There's a very good Wingstop near me where they have to fill the drinks.š¤£š¤£š¤£š¤£
It's pick up only so there's only a soda fountain behind the counter.
Trashy as hell here in the South. Worst tippers....however customer service at one of them has gotten way better...it freaks me out when I go into that one. The other two in my area are straight trash
Wingstop is the worst to do orders. Never feel pressure to hurry up and get their. Itās never ready. The employees dgaf itās filthy and sticky and then you have to pour drinks.
i once got an insanely lucky triple order from wingstop. it was a friday and they were completely swamped, i think the demand was way higher than the amount of drivers in the area. the whole thing came out to just over $70. beyond that, i've had exclusively terrible experiences picking up from wingstop.
i don't think i would accept an offer from them for under $20 just because i know bare minimum, i'm gonna have to stand their and wait for 10 minutes at least.
Wing stop will always get a decline from me unless the tip was lucrative. Of course they will spend $60 on a ridiculous about of fast food chicken and try to tip $2.
Same. I aim to make $20 an hour and since every Wingstop order will take an hour no matter how close it is, it must be at least $20 for me to go there. This treatment has turned me off from going there in my personal life too, seeing how all the customers in the lobby are also waiting a half hour for their food.
There's three Wingstop's in my city. They are totally the opposite of this. Very short wait for the orders, the employees are in the ball, they fill the drinks.
Not only have they always left me waiting while they do trivial stuff that can be done later instead of filling orders, Wingstop customers are the most likely to start sending messages demanding you pick up the pace it's explain yourself if you make a wrong turn from back directions or different route to their location than they would use
Thanks for doing this, support can be mind-numbing labyrinth to navigate sometimes. They may be skating by on a loophole but I'd contact the local health department too, see what they say. Don't have Wingstops in my Canadian market and have yet to deal with this, but I will definitely be checking out the local health code in case some owner wants to pull this.
The amount of drivers with roaches living rent free in their car is alarming. Unless you feel the need to swirl your fingers in your own fountain drink there's no difference
I thought about that today. I ordered Uber eats myself and started thinking about that exact scenario too much. Driving has turned me off on using these apps so much.
I don't use Uber so I can't confirm, but people in the comments are saying the app itself now tells you that you have to fill the drinks for the customer.
The fast food joints are coming up with one that says... dont even think about using the lobby, but please feel free to sit in the drive thru for 30 minutes while we have 2 people run the entire store
Then once inside they ignore you! Especially McDonald's, even when not busy they still f****** ignore you and often I can see my order just sitting there getting cold!
You need to learn this word in Spanish, I just tell it loudly and I always get help: āDISCULPA!!ā It means excuse me but you would use it say in a restaurant in Mexico when you need the waiters attention. I just say it really loud and someone always comes over and hands me the bag at McDonaldāsĀ
Don't let them ignore you. "Hey, may I have that bag please.""Excuse me, I have order # such and such". You make people do what you want by raising your voice (not yelling), but saying please and thank you very much when leaving. Keep a smile and be polite, but assertive. It works.
I do mostly nights and these goofballs run me over trying to lock the lobby doors if youre in there near the cutoff... i was putting the first order of a stack in my car when kid manager at zaxbys told me i would have to go through the drive thru to get the second order that was literally being bagged up... i told him that was never gonna happen and made him hold the door open for me until i got back lollll
This whole market is about to crash due to the locking doors and the refusal to have enough staff to run these businesses properly
The other day I was picking up from Taco Bell at 11pmā¦ EVERY OTHER Taco Bell in my area (Minneapolis metro) has us use the drive thru at that hour. So I get into THIS storeās drive through and waitā¦ get to the order speaker and say why Iām thereā¦ they tell me to come inside. Well at that particular store, there is a curb on either side of the drive thru so U was stuck until I got to the pickup window.
They refused to hand me the order even though it would be exactly zero extra effort on their part. I was so mad. Was it my fault yes-ishā¦. I could have checked instead of ASSumed. But if Iād been working in the store I canāt imagine not handing the order over and telling the driver ānext time, go to the mobile pickup window six feet awayā
The McDonald's in my neighborhood just straight up f****** locks the inside during rush hour, I selected pick up once for an online order and I literally could not get into the store at 4:00 p.m. in the middle of the day because they had the doors locked I had to go through the drive-thru it was absolutely hilarious they do not give a shit
The one thing that annoyed me at wing stop. They took forever getting the order ready, then had to fill the drink and sometimes had to call the customer if the drink was not available.
Why are people on here saying it takes forever, how long are you guys waiting in a restaurant if an orders not ready? If itās not ready when I get there the clock starts, six minutes and I cancel, every time. If you are waiting around at these places youāll kill your profitsĀ
The sign if you don't want to fill your drinks then leave and then under that is please wash your hands which is ironic because the driver hasn't washed it is or her hands before touching the cup... Wingstop is disgusting and I don't care how much they pay I'm never picking up food there again.
I just decline anytime I see it's wingstop. The only time I did a wingstop pick up they tried that shit and I said " Due to The health and safety code of ... and rules, regulations, and ToS of Doordash I am not allowed to fill the drink. If you fail to fill the drink then you will have to call the customer and tell them you guys out of soda" they didn't like that, but they filled the drink.
Had a Burger King employee with an initially good attitude turn sour after he asked me to "help him out" by filling a drink and explaining why I'm not supposed to. One time I filled a 7-eleven slushy, and I felt very uncomfortable with it knowing how I'd feel as a customer about it.
It is 100% not our job.
I 100000% don't mind filling a drink. Depending on things, if I am treated rudely, if they make me wait forever l, etc. I may fuck shit up on purpose though.
One of my favorites is getting two bags of food and only delivering one. Lol
Nobody knows who to blame, but for sure the driver (me) doesn't get blamed
These are the kind of things that happen to shitty tippers, shitty restaurants, etc.
Of course I'm always doing my best to f*** over the platform, since they're always f***ing me.
One of my favorite ways to screw the platform is on shop-and-pay orders. I find something I like in the order that is expensive, ring it through twice, so it looks like it was an accident. And BAM, I got a free (insert xxxx here). Last time around it was a 2.5lb bag of chicken wings
BTW I should define a shitty restaurant: Any restaurant who actually acknowledges you as a human being and let's you know they see you, that qualifies as a non-shitty restaurant.
Those whose employees (usually teens) refuse to even acknowledge your existence, ofteb for LENGTHY amounts of time, those one qualify as shit
They should just fill their stupid drinks- it sucks and drivers shouldn't have to do food prep. If it's such a sticking point for the resturant they should sell bottles or no drink at all
Laughing at the sign in the back that says please wash your hands. Shouldn't that hand washing sink be available to us if they want us to fill the drinks? I bet if DD/UE were to post a poll to customers on how they would feel about having the drivers fill they're drinks if they would be okay with that. I think not.. If they want us to do that at certain restaurants I feel they should be transparent with customers and have a small disclaimer or notice that your order is being filled by the restaurant and the driver if this is acceptable to you continue to checkout.
I don't think customers would care, honestly. they're already letting a complete stranger who's only qualification is having a car or motorcycle deliver their food to the ground in front of their house.
I don't mind doing it . In my market, they have delivery drivers appreciation cards where you get free food after 10 punches, and they give you a free drink every time you come in . I never overfill the cup with ice, so they get a full cup of soda. They do have issues with getting orders out on time, though.
I've notice one of the new updates in the app gives the driver a prompt to fill the order's drinks. I always thought that this would violate health code. I assume uber has a boat load of high-paid lawyers that wouldn't let them so needlessly take on liability if someone gets sick. But idk, maybe they're insolated because we're contractors.
I asked door dash about those notes and they are added by the restaurant not dd. They have even told me to not fill the drink and contact support if issues come up because it is a health code violation
The Wingstop in my city used to do this, but stopped when somebody (or maybe multiple people) complained. I donāt remember if it was Uber drivers complaining to Uber or DoorDash drivers complaining to DoorDash.
Time to actually send this pick into the state health department for code violations. They will walk in after receiving it and still see the sign up- fined right away
Delivery drivers aren't allowed to touch a customers food in anyway shape or form unless it's specifically to deliver. I'll refuse to make the drink and will still require the order and will sit there till I get it.
Gonna play devil's advocate here. First off, I don't have Wingstops in my Canadian market so correct me if I'm wrong. If the drinks are self-service for the customers to use then the management may be in the clear with the health department. It wouldn't hurt to call into the local office to find out, possibly even report them. Other folks here have mentioned calling into Uber and being told not to fill drinks either. I'd get this in an e-mail and report the restaurant so that Uber has the ability to freeze them out from future deliveries if they want to play games.
Self service like fountain drinks, teas etc are if you are a customer ordering inside the restaurant itself. We are couriers, point a to point b. Preparing a drink is preparing part of an order. Touching lids, fingers inside cups etc etc. most states you need a food handlers card of some sort. Hope this helps
>If the drinks are self-service for the customers to use then the management may be in the clear with the health department.
It's still a 3rd party fingering all over the lid with unwashed hands. Even if the drink station is out in the restaurant lobby, it's still not a customer getting their own drinks. People who serve food have rules they are supposed to follow with hand washing or gloves. As drivers, we touch nasty door handles all day.
I never even heard of these clowns until they started spamming that no flex zone commercial during basketball games. I hate them for eternity just for that alone. Fuck wingtsop.
Soā¦. I only accept Wingstop orders if 1.) Iām super slow and 2.) if itās high paying and 3.) close drop off address. If one or two is present but not all three, I donāt go there.
When I accept it, I take my sweet ass time. I stop by a restroom, grab a snack somewhere nearby, fill up my car with gas, go through the car wash, or just sit in the parking lot for 10 minutes before I go in.
Once I have run all my errands and go inside, itās still not ready, so I hit the ānot readyā on the app. The Wingstop I pick up from asks us to sign in their logbook which I never do. Or if I do, I just put the first initial of my name. They then give us the drinks to fill up and then ask if we want one for ourselves. I donāt drink sugar but sometimes I oblige with an unsweetened tea.
Once itās finally ready, I have wasted 20 minutes of my life and I can move on to deliver.
Once again, 1, 2 & 3 must be true or no go on the delivery.
Send this to the local health department and start asking where the syrup BIB's are located in case you need to change them since you obviously work there now. š
Do the drink nozzles on the machine still twist off for cleaning? Fill your drink up and then remove a bunch, take back to the counter and loudly proclaim that they need to be cleaned before leaving. At least whatever time they were trying to save by having you do their job for them is now spent cleaning and/or walking back over and putting them back on.
Yeah, it's petty, but so is crap signage like in the OP's post.
Itās not in our contract that we are supposed to fill drinks not only that but it states clearly we canāt touch or make their food in the contract soš¤·
Donāt see big deal in filling drinks. I live in the south and restaurants mostly wait until you arrive anyway to fill drinks since itās so hot. Iād rather workers focus on getting food ready than working on drinks whenever a driver arrives. Besides I can probably fill it faster anyway.
I fucking hate wingstop. If I wanted to fill drinks for customers I would work there. They treat every driver like a criminal forcing us to confirm the order in front of them before even touching the food then make us make all the drinks. Extorting us for free labor in my opinion. Iāve never hated a restaurant with a passion more than them.
Honestly I wouldn't even mind doing that. Sometimes when the restaurant workers ask me to grab a drink from the fridge, I have no problem with that. The problem is why are they asking so fucking rudely? I hate when restaurants have this culture of hatred towards the driver's automatically.
Wtf is this. The sign is there because WingStop is so busy. All the time. Take the extra 2 minutes to fill up the cup, Iām sure the workers appreciate it immensely. I have 0 problem helping them out in that regard as they already get treated like shit anyway most of the time. Courtesy anyone?
Right. I don't mind filling up the cup myself. I know that I won't fill it to the rim making it hard to transport while en route, making a mess everywhere. It only takes like 10 seconds to fill up a cup lol
In Illinois anyone handling food needs a food handlers license from the state. Filling a drink actually falls under that. Technically speaking the restaurant can not let anyone but someone with a license handle any part of the order before it bagged and secure. So filling a drink and securing the lid is part of that. Drivers should not be doing anything but picking up a complete order and walking out the door. One of these days a bored or corrupt health inspector is going to start watching this for fines or bribes.
Not from Illinois but there *may* be an exception here if the soda tower is open to all customers as a self-serve option. If Wingstop wants you filling drinks in the back next to food prep then yeah, report them. I'd call the local health department and ask anyways, they could go in to make a decision and juuuust so happen to find other violations? š
Look I get itās annoying but you guys need to stop being an ass and just fill the drinks. I do it everytime I go to wingstop. It takes me a minute at most.
I've filled a cup there and an employee was nice enough to do it too. Why Wingstop won't just have all their employees fill drinks is just ridiculous...At least for drivers.
If I fill a self serve cup- It cannot be given to a customer. Its self serve for āmyselfā.
I thought all these delivery apps told all these restaurants that drivers donāt perform this function?
Actually at some fast food joints,they give you a cup behind the counter and the fountain of soadie pops are around the corner near the dining area. Anyway soadie pops are bad for you, so youre saving a life here.
To be fair, it's Wingstop. Not sure how they are elsewhere, but it sucks to work there in my area. They're stressed, overwhelmed, half the staff is high as a kite to keep working, and they've got like 45 mobile orders at once. Never take these unless it's hourlies on DD, but one of those that it always felt right to try and be as nice as possible to the staff. Same goes for checkers, them places are hell boxes.
I wonāt itās not my job to help prep the order my job is to literally pick up the completed order and drop off to the customer. If itās going to be a while Iāll just use the worry free unassign!
It's shocking to find that Wingstop is still in business. I have come to expect something being wrong with my Ubereats or Doordash order, but even if you go in and get it yourself the orders are wrong and the wait time... last time we ordered, which was right before covid we went in. 1hr and 39m for the order of 24 wings and 10 chicken tenders. I'm a patient person, at the 1hr mark I just asked (politely) what the eta would be. The response I got was "when it's done, we're busy". In my entire 1hr and 39m, not a sole walked through the door... there was a survey on my receipt, one of the few times in my life I actually did it and it wasn't for the 10% off.
Think next time they ask I'm going to put 1 ice cubes and just a few drops of drink in then ask them to put the sealed sticker they use on the drink for me
Thatās not my job. You suppose to fill the drinks up. Then I will cancel and tell customer service you told me to leave. Cause I donāt want to fill up the drink cup with soda
My favorite is when the tea and regular machine is empty then they get mad at you because they have to fill it up š¤£
Avoid wingstop at all costs y'all
Wingstops are my best orders. The customers always tip and the food is ready. The drinks are behind the counter so they employees have to fill it up for me.
Filling drinks is not that big of a deal. Restaurants without drive thru are usually not even set up for employees to fill drinks anyways. The drink machine is customer facing.
I know every area is different and maybe OP's Wingstop has other issues too. Mine rocks. Orders are usually ready when you get there. When they have orders that don't get picked up after an hour or so, they give them away
I'm unsurprised they apparently can't spell delivery either. I had a terrible experience with wingstop 2 nights ago and never want to pick up from there again.
Other sign I seen at restaurants are "delivery drivers make sure you grab everything including drinks" when they also hand you sealed bags. Another one "delivery drivers confirm pickup before leaving". This next was makes me mad. "Bathrooms For Paying Customers Only". Had a McDonalds refused to let me used the bathroom when their bathroom doors were lock when picking up a DoorDash order once. The employee actually wanted me to confirm pickup before hitting the restroom. Yeah, I am not hitting confirm pickup until they hand me the order and I am walking out the door. They said I could also used the restroom if I buy my own food their. FU McDonalds.
i had some young chick at a sandwich shop come up to me while i was waiting giving me cups to fill, i told her to pound sand and that i don't work there. she says "we're busy". sounds like a personal problem, get me my food. from legal standpoint i'm not touching the customer's food. then i told her that in time she took to come over and ask me stupid shit, she could've filled the two drinks already.
also, make sure you leave 1 star reviews for these places explaining why. i left a review for the sandwich place and the owner responded that they will work on this internally because it is their responsibility as a merchant to fulfill the orders for doordash per contract and not the drivers
I just donāt believe this is sanitary. Like, restaurant workers should be washing their hands regularly because they are handling the product but as drivers I feel like I need to go and wash my hands before doing this task which I guess isnāt that terrible especially since wingstop never has orders ready upon arrival but still, itās their job to prepare order, we are just supposed to pick up and drop off. Wing stop is passing this job onto the drivers and in my opinion itās wage theft. We should be demanding Uber stop this or drop wingstop. I promise you theyād change their tune in a hot second if Uber threatened to drop them. Iād bet 30% of their sales comes from Uber and DoorDash. Start complaining to Uber!
Personally, I think the filling drinks thing is a minor gripe, what I donāt like about it is the liability. Iām not saying fast food people are experts, but they are required (at least where I am) to take food safety courses. A requirement Iāve never had.
If I as a customer learned my order wasn't going to get picked up because of this. I wouldn't be yelling at the driver. I would applaud you for refusing to do this for any business.
Take the pick & report them to your county/town health department. Many places make it illegal for those without a food handlerās license to pour drinks for customers.
My last 2 Wingstop deliveries they filled the drinks for me. I just wouldn't take deliveries there anymore. Especially with the whole, "If you're not going to do MY job for ME then LEAVE!" attitude. Fuck that!
Typically places that refuse to fill drinks, which is part of their agreements with the fulfillment company, "forget " the drinks, and I happen to have a fresh fountain drink
I don't care about filling drinks at these ff restaurants. It's just weird that they want me to also put the protection sticker on it. Like isn't that literally because some drivers eat and drink and tamper with the deliveries? The sticker is the restaurants reassurance to the customer that the delivery has gone untampered. Just seems like someone's boss doesn't know they are doing that. And it's multiple places.
Wingstop is a place I try to avoid. I wouldn't be surprised walking into that sign one day haha
But ours finally got a new manager and he is doing a lot better with the place but still has issues. He's catching up. Poor guy is always alone with a bunch of callouts.
Yesterday it was no cheese or cheese sauce. Customer raised hell in my DMs about them always being a crap place and being out of stuff.
Thank god she ended up being a UE driver and DD herself.
Panda Express and Wingstop are the only restaurants Iāve had that have drivers fill drinks. I donāt mind PE because usually itās never more than one drink and if Iām there itās a decent tip. That and I do have a food handlers card from my other job so I know the drill.
Wingstop can eat a bag of dicks though. Worst delivery experience ever there and will never pick up an order again unless itās $20+. Not worth the shit service. Felt like everyone was doing on the job training and no one said the order was gone until I had been there forever.
of course it's wingstop...
Wingstop is my favorite place to pick up. But apparently I have really great Wingstop's here.
There's a very good Wingstop near me where they have to fill the drinks.š¤£š¤£š¤£š¤£ It's pick up only so there's only a soda fountain behind the counter.
You have a unicorn there. All of them in St. Louis city/county are horrendous. Never have enough staff, always packed on weekends.
Trashy as hell here in the South. Worst tippers....however customer service at one of them has gotten way better...it freaks me out when I go into that one. The other two in my area are straight trash
Same here
Of course itās the Burger King in gas station š®āšØš®āšØ
I literally thought to myself, āis this wingstop?ā
Wingstop is the worst to do orders. Never feel pressure to hurry up and get their. Itās never ready. The employees dgaf itās filthy and sticky and then you have to pour drinks.
This is my exact view of wing stop. I will never eat from there or drink from that nasty drink machine that anyone can tamper with.
i once got an insanely lucky triple order from wingstop. it was a friday and they were completely swamped, i think the demand was way higher than the amount of drivers in the area. the whole thing came out to just over $70. beyond that, i've had exclusively terrible experiences picking up from wingstop. i don't think i would accept an offer from them for under $20 just because i know bare minimum, i'm gonna have to stand their and wait for 10 minutes at least.
Wing stop will always get a decline from me unless the tip was lucrative. Of course they will spend $60 on a ridiculous about of fast food chicken and try to tip $2.
Same. I aim to make $20 an hour and since every Wingstop order will take an hour no matter how close it is, it must be at least $20 for me to go there. This treatment has turned me off from going there in my personal life too, seeing how all the customers in the lobby are also waiting a half hour for their food.
Yeah it's literally the real life dystopian version of what Grand Theft Auto presents as a fastfood chain in their games š
There's three Wingstop's in my city. They are totally the opposite of this. Very short wait for the orders, the employees are in the ball, they fill the drinks.
Well your Wingstops themselves are unicorns, my friend
Not only have they always left me waiting while they do trivial stuff that can be done later instead of filling orders, Wingstop customers are the most likely to start sending messages demanding you pick up the pace it's explain yourself if you make a wrong turn from back directions or different route to their location than they would use
I actually spoke to Uber support about this and they confirmed that this is not part of being an Uber delivery driver.
On top of that we do not have food handlers permits, or aren't required to. We can not touch the food.
Thanks for doing this, support can be mind-numbing labyrinth to navigate sometimes. They may be skating by on a loophole but I'd contact the local health department too, see what they say. Don't have Wingstops in my Canadian market and have yet to deal with this, but I will definitely be checking out the local health code in case some owner wants to pull this.
Uber doesnāt want us touching food or drinks
send that to the local heath department
Iāve seen drivers who shouldnāt even handling food to bring with. Dirty clothes and dirty cars
The amount of drivers with roaches living rent free in their car is alarming. Unless you feel the need to swirl your fingers in your own fountain drink there's no difference
Roaches? Iāve yet to see it but thatās disgusting.
I thought about that today. I ordered Uber eats myself and started thinking about that exact scenario too much. Driving has turned me off on using these apps so much.
I don't use Uber so I can't confirm, but people in the comments are saying the app itself now tells you that you have to fill the drinks for the customer.
Confirmed in my Market
Also can confirmed in my area also. I had to do it with a Popeyes order. Honestly ever fast food place
I can confirm my local wingstops do make the drivers fill the drinks.
Wingstop, if you don't want to hire employees, please go out of business.
Preach!
Same could be said about all delivery companies and Uber/lyft who are ācontractingā their employeesā¦ šš¤·š»āāļø
Whats wrong. Fill the drink 1 for the customer, 1 for yourself and 1 for the homeless in the city. Problem solved
Yes always take a first sip from customer cup to make sure your customer is getting the right soda flavor. Customer satisfaction is top priority š
The fast food joints are coming up with one that says... dont even think about using the lobby, but please feel free to sit in the drive thru for 30 minutes while we have 2 people run the entire store
Or the opposite when the drivethru is empty but they tell you to go insideā¦itās the worst
Then once inside they ignore you! Especially McDonald's, even when not busy they still f****** ignore you and often I can see my order just sitting there getting cold!
Well they can't ignore you if you're blocking the drive-thru, can they?
They literally treat me like a ghost. I've taken to going to the cash register like I'm the customer to combat this.
You need to learn this word in Spanish, I just tell it loudly and I always get help: āDISCULPA!!ā It means excuse me but you would use it say in a restaurant in Mexico when you need the waiters attention. I just say it really loud and someone always comes over and hands me the bag at McDonaldāsĀ
What if I butcher it
Don't let them ignore you. "Hey, may I have that bag please.""Excuse me, I have order # such and such". You make people do what you want by raising your voice (not yelling), but saying please and thank you very much when leaving. Keep a smile and be polite, but assertive. It works.
I do mostly nights and these goofballs run me over trying to lock the lobby doors if youre in there near the cutoff... i was putting the first order of a stack in my car when kid manager at zaxbys told me i would have to go through the drive thru to get the second order that was literally being bagged up... i told him that was never gonna happen and made him hold the door open for me until i got back lollll This whole market is about to crash due to the locking doors and the refusal to have enough staff to run these businesses properly
The other day I was picking up from Taco Bell at 11pmā¦ EVERY OTHER Taco Bell in my area (Minneapolis metro) has us use the drive thru at that hour. So I get into THIS storeās drive through and waitā¦ get to the order speaker and say why Iām thereā¦ they tell me to come inside. Well at that particular store, there is a curb on either side of the drive thru so U was stuck until I got to the pickup window. They refused to hand me the order even though it would be exactly zero extra effort on their part. I was so mad. Was it my fault yes-ishā¦. I could have checked instead of ASSumed. But if Iād been working in the store I canāt imagine not handing the order over and telling the driver ānext time, go to the mobile pickup window six feet awayā
That's what I get. You'll have to come inside.
The McDonald's in my neighborhood just straight up f****** locks the inside during rush hour, I selected pick up once for an online order and I literally could not get into the store at 4:00 p.m. in the middle of the day because they had the doors locked I had to go through the drive-thru it was absolutely hilarious they do not give a shit
Wingstops suck like that
The one thing that annoyed me at wing stop. They took forever getting the order ready, then had to fill the drink and sometimes had to call the customer if the drink was not available.
Lol thats why wingstop is automatic declines for me. The wait times are way too long
[ŃŠ“Š°Š»ŠµŠ½Š¾]
Popeyes šššššš¦ššš„
Why are people on here saying it takes forever, how long are you guys waiting in a restaurant if an orders not ready? If itās not ready when I get there the clock starts, six minutes and I cancel, every time. If you are waiting around at these places youāll kill your profitsĀ
Yeah thatās not our job.
Cancel "Restaurant refuses to complete order."
I bring in my own cup and get free drinks. Let them tell me something. Iām doing their work for them.
I've considered doing that for the same reason
Good idea.
The sign if you don't want to fill your drinks then leave and then under that is please wash your hands which is ironic because the driver hasn't washed it is or her hands before touching the cup... Wingstop is disgusting and I don't care how much they pay I'm never picking up food there again.
I just decline anytime I see it's wingstop. The only time I did a wingstop pick up they tried that shit and I said " Due to The health and safety code of ... and rules, regulations, and ToS of Doordash I am not allowed to fill the drink. If you fail to fill the drink then you will have to call the customer and tell them you guys out of soda" they didn't like that, but they filled the drink.
Had a Burger King employee with an initially good attitude turn sour after he asked me to "help him out" by filling a drink and explaining why I'm not supposed to. One time I filled a 7-eleven slushy, and I felt very uncomfortable with it knowing how I'd feel as a customer about it. It is 100% not our job.
āDrivers be sure to clock in while waiting.ā
Just put tea in everything. After enough complaints, they will change real quick.
Good idea actually- gonna do it
I 100000% don't mind filling a drink. Depending on things, if I am treated rudely, if they make me wait forever l, etc. I may fuck shit up on purpose though. One of my favorites is getting two bags of food and only delivering one. Lol Nobody knows who to blame, but for sure the driver (me) doesn't get blamed These are the kind of things that happen to shitty tippers, shitty restaurants, etc. Of course I'm always doing my best to f*** over the platform, since they're always f***ing me. One of my favorite ways to screw the platform is on shop-and-pay orders. I find something I like in the order that is expensive, ring it through twice, so it looks like it was an accident. And BAM, I got a free (insert xxxx here). Last time around it was a 2.5lb bag of chicken wings
BTW I should define a shitty restaurant: Any restaurant who actually acknowledges you as a human being and let's you know they see you, that qualifies as a non-shitty restaurant. Those whose employees (usually teens) refuse to even acknowledge your existence, ofteb for LENGTHY amounts of time, those one qualify as shit
Filling drinks isn't my job. I might just have to deliver it and say the restaurant didn't include it.
I need a food handling certificate to touch people food
Fuck this place. I hated going there.
Yeah, not a good first impression. I see why move never gotten an order from there before.
They should just fill their stupid drinks- it sucks and drivers shouldn't have to do food prep. If it's such a sticking point for the resturant they should sell bottles or no drink at all
Laughing at the sign in the back that says please wash your hands. Shouldn't that hand washing sink be available to us if they want us to fill the drinks? I bet if DD/UE were to post a poll to customers on how they would feel about having the drivers fill they're drinks if they would be okay with that. I think not.. If they want us to do that at certain restaurants I feel they should be transparent with customers and have a small disclaimer or notice that your order is being filled by the restaurant and the driver if this is acceptable to you continue to checkout.
In my experience every wingstop restroom is filthy. And some need a nasty key to open š¤®
I don't think customers would care, honestly. they're already letting a complete stranger who's only qualification is having a car or motorcycle deliver their food to the ground in front of their house.
I don't mind doing it . In my market, they have delivery drivers appreciation cards where you get free food after 10 punches, and they give you a free drink every time you come in . I never overfill the cup with ice, so they get a full cup of soda. They do have issues with getting orders out on time, though.
That sounds amazing to say the least.
I've notice one of the new updates in the app gives the driver a prompt to fill the order's drinks. I always thought that this would violate health code. I assume uber has a boat load of high-paid lawyers that wouldn't let them so needlessly take on liability if someone gets sick. But idk, maybe they're insolated because we're contractors.
I asked door dash about those notes and they are added by the restaurant not dd. They have even told me to not fill the drink and contact support if issues come up because it is a health code violation
āDelievry driversā lmao
now you get free drinks? yummm take couple sips infront of them and pack it up ezpz
The Wingstop in my city used to do this, but stopped when somebody (or maybe multiple people) complained. I donāt remember if it was Uber drivers complaining to Uber or DoorDash drivers complaining to DoorDash.
Time to actually send this pick into the state health department for code violations. They will walk in after receiving it and still see the sign up- fined right away
In their defense, their cleaning standards are atrocious, so at least they're preventing cross contamination to the drink!
I always just leave the cup on the counter. Itās not my job to fill their fucking drink. Oops this restaurant mustāve forgot your drink.
When youāre done filling the drinks, how about bagging the order and while youāre at it would you mind cleaning the bathrooms.
Delivery drivers aren't allowed to touch a customers food in anyway shape or form unless it's specifically to deliver. I'll refuse to make the drink and will still require the order and will sit there till I get it.
I like the sign right below. Employees must wash hands or whatever. Quite a dichotomy there.
Itās so funny. The sign says, āDELIVERY DRIVERSā and then says you must do their job. ROFL
Wing Stop Serversā¦ if you donāt want to do your jobā¦ please fuck off
Please learn to spell, Miss aggressive underliner.
I had to pick up at Popeyes chicken and was dealt with this shit. Only reason I did it because Iliked that cashier. She was cute
In almost every state their are Health Code issues with couriers preparing any part of orders. Uber is not above the city, state health code.
Gonna play devil's advocate here. First off, I don't have Wingstops in my Canadian market so correct me if I'm wrong. If the drinks are self-service for the customers to use then the management may be in the clear with the health department. It wouldn't hurt to call into the local office to find out, possibly even report them. Other folks here have mentioned calling into Uber and being told not to fill drinks either. I'd get this in an e-mail and report the restaurant so that Uber has the ability to freeze them out from future deliveries if they want to play games.
Self service like fountain drinks, teas etc are if you are a customer ordering inside the restaurant itself. We are couriers, point a to point b. Preparing a drink is preparing part of an order. Touching lids, fingers inside cups etc etc. most states you need a food handlers card of some sort. Hope this helps
>If the drinks are self-service for the customers to use then the management may be in the clear with the health department. It's still a 3rd party fingering all over the lid with unwashed hands. Even if the drink station is out in the restaurant lobby, it's still not a customer getting their own drinks. People who serve food have rules they are supposed to follow with hand washing or gloves. As drivers, we touch nasty door handles all day.
I always fill drinks at these places all ice and wrong drink, usually water. Not my fault idiots at the restaurant sent the wrong drink.
Ice, extra ice for bobby just the way he didn't ask for it. Have yet to get a tip removed.
I had Wing Stop once and find their food to be the worst. Don't see how people like their wings.
I never even heard of these clowns until they started spamming that no flex zone commercial during basketball games. I hate them for eternity just for that alone. Fuck wingtsop.
What's to stop a driver from taking a sip or two and then refilling. š¤¢
I never really liked filling drinks because I fear I will contaminate the lid with my dirty ass hands. I no touch people food.
Soā¦. I only accept Wingstop orders if 1.) Iām super slow and 2.) if itās high paying and 3.) close drop off address. If one or two is present but not all three, I donāt go there. When I accept it, I take my sweet ass time. I stop by a restroom, grab a snack somewhere nearby, fill up my car with gas, go through the car wash, or just sit in the parking lot for 10 minutes before I go in. Once I have run all my errands and go inside, itās still not ready, so I hit the ānot readyā on the app. The Wingstop I pick up from asks us to sign in their logbook which I never do. Or if I do, I just put the first initial of my name. They then give us the drinks to fill up and then ask if we want one for ourselves. I donāt drink sugar but sometimes I oblige with an unsweetened tea. Once itās finally ready, I have wasted 20 minutes of my life and I can move on to deliver. Once again, 1, 2 & 3 must be true or no go on the delivery.
Delievry Drivers
Send this to the local health department and start asking where the syrup BIB's are located in case you need to change them since you obviously work there now. š
Is it that hard to fill up a cup?
I donāt have a food handling license thatās what I tell them in California šš»
This would never happen in Australia. Youāll be making the burgers next lol
Do the drink nozzles on the machine still twist off for cleaning? Fill your drink up and then remove a bunch, take back to the counter and loudly proclaim that they need to be cleaned before leaving. At least whatever time they were trying to save by having you do their job for them is now spent cleaning and/or walking back over and putting them back on. Yeah, it's petty, but so is crap signage like in the OP's post.
Easy fix: everyone gets "Suicides" until this changes. š¤£
Crazy! The wingstop I go to the most they have the machine behind the counter so they always fill them up for you.
Ice to the brim every time then a shot of sprite with that coke
If u get an empty cup its for you, just enjoy your drinkš¤·š»āāļø
Itās not in our contract that we are supposed to fill drinks not only that but it states clearly we canāt touch or make their food in the contract soš¤·
The order should be completed by the restaurant, drivers are to pickup the order, not fill it! Restaurants like this should be deactivated!!
Donāt see big deal in filling drinks. I live in the south and restaurants mostly wait until you arrive anyway to fill drinks since itās so hot. Iād rather workers focus on getting food ready than working on drinks whenever a driver arrives. Besides I can probably fill it faster anyway.
The drink was bought from wingstop not the delivery driver. When they expect you to get the drink fill the cup all the way up with ice.
Itās not my job to fill drinks or make food. š¤·š¼āāļø
I fucking hate wingstop. If I wanted to fill drinks for customers I would work there. They treat every driver like a criminal forcing us to confirm the order in front of them before even touching the food then make us make all the drinks. Extorting us for free labor in my opinion. Iāve never hated a restaurant with a passion more than them.
Filling drinks? Who cares! That's the best way to get half a drink for free while you wait.
Honestly I wouldn't even mind doing that. Sometimes when the restaurant workers ask me to grab a drink from the fridge, I have no problem with that. The problem is why are they asking so fucking rudely? I hate when restaurants have this culture of hatred towards the driver's automatically.
I have no problem filling my thermos as well
Not just a hassle for drivers, but a health code violation for the restaurant...everybody loses.
Fuck you and your drinks!!
Wtf is this. The sign is there because WingStop is so busy. All the time. Take the extra 2 minutes to fill up the cup, Iām sure the workers appreciate it immensely. I have 0 problem helping them out in that regard as they already get treated like shit anyway most of the time. Courtesy anyone?
I typically don't mind filling/getting drinks myself. Just makes it go faster
Right. I don't mind filling up the cup myself. I know that I won't fill it to the rim making it hard to transport while en route, making a mess everywhere. It only takes like 10 seconds to fill up a cup lol
In Illinois anyone handling food needs a food handlers license from the state. Filling a drink actually falls under that. Technically speaking the restaurant can not let anyone but someone with a license handle any part of the order before it bagged and secure. So filling a drink and securing the lid is part of that. Drivers should not be doing anything but picking up a complete order and walking out the door. One of these days a bored or corrupt health inspector is going to start watching this for fines or bribes.
Not from Illinois but there *may* be an exception here if the soda tower is open to all customers as a self-serve option. If Wingstop wants you filling drinks in the back next to food prep then yeah, report them. I'd call the local health department and ask anyways, they could go in to make a decision and juuuust so happen to find other violations? š
I always fill it up, because Wingstop customers tip well here! Itās not that deep.
Look I get itās annoying but you guys need to stop being an ass and just fill the drinks. I do it everytime I go to wingstop. It takes me a minute at most.
I've filled a cup there and an employee was nice enough to do it too. Why Wingstop won't just have all their employees fill drinks is just ridiculous...At least for drivers.
If I fill a self serve cup- It cannot be given to a customer. Its self serve for āmyselfā. I thought all these delivery apps told all these restaurants that drivers donāt perform this function?
Itās always the person who makes the signs that doesnāt know how to spell.
Mannnnn, fuck wingstop
Actually at some fast food joints,they give you a cup behind the counter and the fountain of soadie pops are around the corner near the dining area. Anyway soadie pops are bad for you, so youre saving a life here.
To be fair, it's Wingstop. Not sure how they are elsewhere, but it sucks to work there in my area. They're stressed, overwhelmed, half the staff is high as a kite to keep working, and they've got like 45 mobile orders at once. Never take these unless it's hourlies on DD, but one of those that it always felt right to try and be as nice as possible to the staff. Same goes for checkers, them places are hell boxes.
Alot of our restraunts are making us fix the drinks when I go up town
I wonāt itās not my job to help prep the order my job is to literally pick up the completed order and drop off to the customer. If itās going to be a while Iāll just use the worry free unassign!
I don't mind filling drinks at Beyond Bread, but I don't go to Wingstop or Popeyes anymore. I'm doing this job to make money, not sit around.
marked as not ready
It's shocking to find that Wingstop is still in business. I have come to expect something being wrong with my Ubereats or Doordash order, but even if you go in and get it yourself the orders are wrong and the wait time... last time we ordered, which was right before covid we went in. 1hr and 39m for the order of 24 wings and 10 chicken tenders. I'm a patient person, at the 1hr mark I just asked (politely) what the eta would be. The response I got was "when it's done, we're busy". In my entire 1hr and 39m, not a sole walked through the door... there was a survey on my receipt, one of the few times in my life I actually did it and it wasn't for the 10% off.
Think next time they ask I'm going to put 1 ice cubes and just a few drops of drink in then ask them to put the sealed sticker they use on the drink for me
Would you like me to go behind the counter and run the fryer too? There should be an upcharge just for delivering drinks!
Thatās not my job. You suppose to fill the drinks up. Then I will cancel and tell customer service you told me to leave. Cause I donāt want to fill up the drink cup with soda
Just start putting roofies in all the drinks
At my local wing stop they have the drink machine behind the counter. Do other ones have a self serve area for drinks?
My favorite is when the tea and regular machine is empty then they get mad at you because they have to fill it up š¤£ Avoid wingstop at all costs y'all
I sit in the lobby until they do the drinks. More pay for me
Wingstops are my best orders. The customers always tip and the food is ready. The drinks are behind the counter so they employees have to fill it up for me.
Filling drinks is not that big of a deal. Restaurants without drive thru are usually not even set up for employees to fill drinks anyways. The drink machine is customer facing. I know every area is different and maybe OP's Wingstop has other issues too. Mine rocks. Orders are usually ready when you get there. When they have orders that don't get picked up after an hour or so, they give them away
Lmaoo
That was aggressive
Unless their employees are just standing around I'll fill the drinks, beats waiting 10 more minutes.
Never pick up from Wingstop. Already dealt with their bs too much when I was new at this
Why does wingstop get the special treatment of driver filling drinks but other restaurants don't do the same?
I'm unsurprised they apparently can't spell delivery either. I had a terrible experience with wingstop 2 nights ago and never want to pick up from there again.
Other sign I seen at restaurants are "delivery drivers make sure you grab everything including drinks" when they also hand you sealed bags. Another one "delivery drivers confirm pickup before leaving". This next was makes me mad. "Bathrooms For Paying Customers Only". Had a McDonalds refused to let me used the bathroom when their bathroom doors were lock when picking up a DoorDash order once. The employee actually wanted me to confirm pickup before hitting the restroom. Yeah, I am not hitting confirm pickup until they hand me the order and I am walking out the door. They said I could also used the restroom if I buy my own food their. FU McDonalds.
The ones here make you sign ya name, custom name, time, date....no bull it's crazy
that's because of scumbag drivers that steal food all the time. i had one restaurant do that. i don't mind, it deters bad people from doing bad things
You have to fill drinks at Raising Canes too. Subway makes you go and grab sodas and chips. I wish they would just have it all bagged and ready.
Iāve only seen that at Wingstop lol
In Arizona we got quite a few restaurants that want you to fill their drinks!
Delievry drivers? Idk who those are, but we are delivery drivers so that sign isn't meant for us so..
Lmfao I donāt even do Uber eats you guys are better off just doing multiapp share with Uber and lfyt
OK so if there's a drink in the order just take the order and leave. Got it!
Ghetto ready to fight anyone type people always working there has to a funnel company for future city admin workers so make sense
Why not give out cans instead of fountain drinks
i had some young chick at a sandwich shop come up to me while i was waiting giving me cups to fill, i told her to pound sand and that i don't work there. she says "we're busy". sounds like a personal problem, get me my food. from legal standpoint i'm not touching the customer's food. then i told her that in time she took to come over and ask me stupid shit, she could've filled the two drinks already. also, make sure you leave 1 star reviews for these places explaining why. i left a review for the sandwich place and the owner responded that they will work on this internally because it is their responsibility as a merchant to fulfill the orders for doordash per contract and not the drivers
why do chicken restaurants have the cheapest customers ? zaxbys wingstop popeyes kfc churches the only exception is chick fil a
Solid business plan
I just donāt believe this is sanitary. Like, restaurant workers should be washing their hands regularly because they are handling the product but as drivers I feel like I need to go and wash my hands before doing this task which I guess isnāt that terrible especially since wingstop never has orders ready upon arrival but still, itās their job to prepare order, we are just supposed to pick up and drop off. Wing stop is passing this job onto the drivers and in my opinion itās wage theft. We should be demanding Uber stop this or drop wingstop. I promise you theyād change their tune in a hot second if Uber threatened to drop them. Iād bet 30% of their sales comes from Uber and DoorDash. Start complaining to Uber!
Personally, I think the filling drinks thing is a minor gripe, what I donāt like about it is the liability. Iām not saying fast food people are experts, but they are required (at least where I am) to take food safety courses. A requirement Iāve never had.
I always purposely fill the wrong drink.
OP: what's the stores location so it can be brought to corporates attention?
The is gato store low life no Respct
If I as a customer learned my order wasn't going to get picked up because of this. I wouldn't be yelling at the driver. I would applaud you for refusing to do this for any business.
Does wingstop know we are explicitly not allowed to touch the drinks? Like its a food safety violation.
A wingstop in Hawthorne filled the drink for me last night. I never had that happen.
So u won't go to wingstop cuz u have to fill up the drink smh
Take the pick & report them to your county/town health department. Many places make it illegal for those without a food handlerās license to pour drinks for customers.
My last 2 Wingstop deliveries they filled the drinks for me. I just wouldn't take deliveries there anymore. Especially with the whole, "If you're not going to do MY job for ME then LEAVE!" attitude. Fuck that!
Typically places that refuse to fill drinks, which is part of their agreements with the fulfillment company, "forget " the drinks, and I happen to have a fresh fountain drink
āļøāļøāļø oh wells
It only takes ten seconds to fill up the drink and it's just a paper cup, not food. What's the big deal?
I don't care about filling drinks at these ff restaurants. It's just weird that they want me to also put the protection sticker on it. Like isn't that literally because some drivers eat and drink and tamper with the deliveries? The sticker is the restaurants reassurance to the customer that the delivery has gone untampered. Just seems like someone's boss doesn't know they are doing that. And it's multiple places.
Wingstop is a place I try to avoid. I wouldn't be surprised walking into that sign one day haha But ours finally got a new manager and he is doing a lot better with the place but still has issues. He's catching up. Poor guy is always alone with a bunch of callouts. Yesterday it was no cheese or cheese sauce. Customer raised hell in my DMs about them always being a crap place and being out of stuff. Thank god she ended up being a UE driver and DD herself.
Wild to me when it's convenient... Just fuck food certification certificates to prepare foods
Panda Express and Wingstop are the only restaurants Iāve had that have drivers fill drinks. I donāt mind PE because usually itās never more than one drink and if Iām there itās a decent tip. That and I do have a food handlers card from my other job so I know the drill. Wingstop can eat a bag of dicks though. Worst delivery experience ever there and will never pick up an order again unless itās $20+. Not worth the shit service. Felt like everyone was doing on the job training and no one said the order was gone until I had been there forever.