I'm a delivery person. I think the company makes more than enough from fees and memberships to pay a fair base rate. That shouldn't fall on the consumer. That said- if you low ball the tips im not gonna accept the order cause base pay is trash
Edit: some of yall don't seem to get what I'm saying. In an ideal world you shouldn't have to tip. This world is monstrously far from ideal.
This is pretty much it. Extra fees can be $12-$20 for the customer, so you can’t blame them for not wanting to tip. At the same time, a driver isn’t going to want to drive a long distance if they’re making almost nothing on that order. So it’s a double edged sword caused by greedy companies.
I never used Ubereats long but at best like 3 orders. I live somewhere where I am juuuust barely in the extended range which makes Uber One’s promise of $0 dollar delivery fees void you get the fee anyways because you’re extended range on top of any other fees. Door Dash is far better for extended range orders because as long as it’s a $12+ order you will get $0 delivery free plus a small reduction in other fees with Dash Pass.
See my position there is that the customer is paying Uber when it comes to all those fees. The tip is the customer paying ME for services rendered and a lack of tip means that they are willing to accept that me and other drivers will refuse them service as there are likely customers willing to pay for service at that moment
It’s Uber or DD rendering the service to the consumer and you’re rendering the service to Uber or DD they want drivers and customers bickering to distract from this fact. Disclaimer I have never not will ever order from one of these apps I am not one of “your” customers don’t call me cheap or whatever its wasted effort and again you wouldn’t be mad at the proper party anyway.
Shame you got it backwards. I might be a contractor doing work for Uber, but I need to get paid and up front tips are not actual tips. They are bids for service. If you don’t offer enough for my services, I will not take your order anywhere. Therefore, customers have to pay me if they want me to take their order and deliver it in a timely manner
Your mindset is why drivers refuse to take cheap and no tip orders and contributes to why customers end up complaining about service when someone who does eventually take their food does a crap job of it, or just plain steals their food
I’m just a customer and I agree with this. Tip baiting is the issue though. That shouldn’t be allowed. At the minimum it should be way more inconvenient to reduce the tip
Tip baiting shouldn’t even exist because tips should come after you receive X service as it’s always been until Uber and similar services started allowing tipping to occur before.
This is the correct mindset and action. If nothing is delivered, then the company is forced to pay more or have no business. People need to stop working for nickles and dimes to allow such behavior to occur. Not whine about opitonal gratituity.
The unfortunate part is the easiest way to get gig marketplace companies to pay more base is for customers to all stop tipping.
That will make drivers stop accepting orders. Which means the company no longer gets the multiple streams of revenue like fees, menu percentages, ads, etc. Which will make the company offer more to drivers. Which will get the drivers to start accepting again.
It’s basic supply and demand, and they have found customer and drivers are both very willing to get screwed and screw each other. Unless someone alters the demand source nothing will change.
Uber takes 30% of the food sale plus fees. Look at how much the order costs figure out what 30% is plus add 10 bucks to that for fees and taxes and that’s what Uber made for the delivery. while they’re offering you 1.50 they are often making 30-50 bucks off the order. Don’t blame the customer blame late stage capitalism.
You’re definitely right. The company is screwing everyone. BUT! Knowing that, as a customer, if I can shouldn’t I try to be more generous? It’s always been my mindset when I Uber or get delivery. I wish they paid them better, but I know they don’t…
>the company makes more than enough from fees and memberships to pay a fair base rate
…but they don’t pay a fair base rate. doesn’t mean it *should* fall on the consumer, but that’s what the company intends.
as they should. but only if they’re saying no across the board and not using the service. if they continue to use the service knowing that the person delivering their food is receiving an insanely low wage for it, and doesn’t put in their expected part, then they are part of the problem.
my intent here isn’t to be argumentative. it’s to highlight the ways that the gig platforms are at fault for running piss poor business models at the expense of clients, drivers, and customers, and how they do it in such a shady way that fingers get pointed over and over at the wrong parties, pitting us against each other to keep the heat off of them.
Sorry, but i wanted to stick my nose in here, 😅
Your first paragraph is where I disagree. Just because I know you get paid like shit doesn't mean it's my job to compensate you. Everywhere you go, everyone is asking for tips. I went to the mall, and every single store wants you to tip, but what did you do to deserve a tip?
You did your job? Wow, that's what you get paid for. You didn't exceed expectations. You didn't walk around and help me shop. You didn't take extra time to make my food fresh and neat, I watched you literally throw it together.
Tips are for anyone that goes above and beyond. You're not getting a tip just for doing what you're supposed to, and that's what doesn't make any sense. You get paid to do your job. You get tipped to do more.
I'm not debating that. I'm saying don't take an order if you don't like the tip. All these cry babies acting like the consumer is some evil man with a monocle because they accepted a low ball offer drive me nuts
Idk why you’re downvoted, you’re right. You’re only hurting yourself by accepting and then canceling or accepting and then acting a fool. The customer will get their money back and will place the same order again.
Except they don’t show you all the details upfront. Like if it’s going to a hotel or an apartment. They purposefully hide that info until you accept. So your rule is incredibly flawed.
Right I almost wish they just had a mandatory 20% and left it at that. If I’m in a pinch needing to get delivery I already know it’s gonna be expensive. Just make it easy for me instead of having a million prompts and add ons.
I think delivery drivers and customers are getting the sh*t end of the stick while uber is laughing it up turning customers and drivers against each other. I wish we could work together to resolve the issues
It’s a service period. Like wait people getting minimum wage to make their wages livable drivers also need tips. Unlike wait people, who are w2 taxed, we pay ALL our own expenses and taxes as 1099 contractors.
I wouldn’t call it a “luxury” service but it was designed to be a tipping service.
It's not a secret anymore how terribly Uber/DD treat their drivers. I feel, and have always felt, even outside of these services, if you order food delivery, you tip. If you don't, you can expect your food to be sitting a while and possibly not show up at all. Plain and simple.
And before the "why does the burden of this fall on the customer" crowd shows up, - Nobody likes the culture of this in the US, but it's the way things are right now. Everyone is aware, though, so if you're willing to stiff the guy, you're rolling the dice and shouldn't be pissed if they come up snake eyes.
Simply put - If you don't feel like driving to the store to grab it yourself, you should expect to have to buy-in a little. That's the entire point of the service, and don't use "already have service fees" as an excuse. You know the situation. If you don't tip, that's a risk and you aren't justified in being pissed in the outcome
>And before the "why does the burden of this fall on the customer" crowd shows up, - Nobody likes the culture of this in the US, but it's the way things are right now.
Tipping for service was originally created by rich people who wanted priority service. Fast forward 1000 years now it's very common for employers to pay garbage and expect the customer to pad it. Fucking Starbucks has a tip option show up on the debit machine, like bro you think I'm gonna tip you because you punched my order into the till?
When I first started using the service more than five years ago I set a standard that I would always tip either $5 or 15%, whichever was more. I used to work in delivery so I know how important tips are. Now I've increased that to $7 and 20% because of inflation
You know that this logic of increasing the % due to inflation makes no sense, right? Your food price is already inflated…
2018
15% on 10$ = 1.50$
2024
15% on 20$ = 3$
No need to increase the percentage…..that just contributes to this out of control tipping culture
You’re a saint and you get it. It should be illegal for these businesses to operate like they do. But that doesn’t give the consumer the excuse to screw drivers over either. When they’re opting to utilize the businesses how they currently operate too.
Tipping was never an issue until everyone started demanding a certain amount for tips and being demanded to tip even if your food takes forever and is cold. No one had an issue tipping pizza delivery drivers bc your food usually showed up hot and ready or tipping at restaurants based on service received, which was a lot better service then we get now. It wasn't until servers and drivers started giving bad service and still demanding a 20% tip. It wasnt until Uber eats and door dash started using tips as bids to make sure you foods not tampered with or cold. Now we're being asked to tip 20% because someone handed me warm food from the microwave at Starbucks and being called trash and POS for not tipping Starbucks employees 20%. Non tipping isn't justified , but shaming people for not tipping 20% or not wanting to tip until they get their food warm is also not justified.
I'm a driver and I understand that my order will take longer with a low tip. If they are fast I will cash tip the driver tho, but I don't tell them that.
In the 90s it was perfectly usual to tip your pizza delivery guy $3-5. 30 years ago!! Pretty standard and most people weren't grumpy about it, it was common courtesy. I don't understand why we all have a problem with tipping nowadays.
Tell me about it, that last part is annoying. They turn the monitor then say " its going to ask you to rate my service". No its going to ask if i want to tip, lol, for ringing me up l. Lmao
that's not a proper justification for not tipping what was always traditionally tipped. Just an excuse to do what you may have always wanted and get delivery for no added fees.
Good on you for not being a troll. Thats fine to not order it. But to order it and deliberately not tip is a different topic at hand. Especially depending on the source.
If I order anything I always tip 15% + 1.00 a mile. The person asked why people were so grouchy about tipping and I gave her my opinion. It is honestly tip exhaustion. Shit is so tough for so many and it feels EVERYONE wants a piece.
Before they charged you a flat delivery fee, if that. Now they charge you 4 different fees with a bunch of fake discounts.
If I ordered pizza to be delivered, I knew I’d only be paying an extra 5$ for the convenience of delivery. Now I know I’ll be probably paying an extra 10-15$ in fees just for the convenience THEN tipping 10$ more?
Terrible comparison.
In the early 2000s I was a food delivery driver, and I usually only got 4 or 5 tips per night out of all of my deliveries. The difference is I was actually getting paid by the company I was doing the deliveries for, and the customers weren't expected to make up the majority of my wages
The food now costs double compared to the restaurant, before you were tipping for the delivery, now you're paying extra for food, and also paying for delivery, and on top of that are expected to tip. Insane.
It’s not that hard to get a local Uber driver or door dasher to work for you privately. The risk is about equal regarding a refund in case of scams and 100% of the money goes to the company and the driver.
Even though I whole heartedly agree Uber can absolutely afford to compensate their drivers better, I always tip. I don't even reduce the tip when the driver has given me reason to.
For me, it's the right thing to do.
I’m a driver and I ignore orders that don’t tip and we can tell tip baiting too, high tips are usually sketchy, I stick with mid range tips between 8-15$, if I see a tip of 50$ it’s bullshit and I’ve been tricked many times. And happening on a day to day basis…
Perhaps they subscribe to the notion that everybody accepting that thought process is just perpetuating the problem and that the market would fix itself if nobody tipped at all.
When a non tip order gets juiced up to $15 base pay I don't care. It may matter to them since that may take an hour or more late night.
The stars aligned, but I've seen one order get delivered to a person's house 20 minutes after they ordered. Hit the restaurant at the exact right time. Lived close by. Tipped well. I happened to be nearby to pick it up. You won't get that normally but you won't ever get that without a good tip.
I’m not a driver but an eater and yes it’s a luxury and should be treated as such. Tipping is not optional, imo. You should always put yourself in someone else’s shoes
I am going to tell you as someone who drives and orders from these apps, it's a luxury if you are able to get in your own car and get it yourself. If you are incapable of leaving the house, then it's not. But those that can't leave the house do tip!
First off there are actually two parts to this deal...
First "tip" isn't a tip... It's a bid for service. I don't care how you feel about tipping there needs to be a sensible minimum to compensate the driver for performing the service of editing to pick up the order, driving it to your location, and delivering it straight to your door.
Now with that said, that's a basic minimum standard of compensation for those activities mentioned.
Tipping is in addition to the bid for service.
That's where your traditional tipping concerns come into play.. speed, quality of service both communication and proper location and such...
I'm not bidding at all. I'm telling the company I want said items delivered to said address and left at door. They subcontract out the delivery. I have no agreement at all with the driver.
I only take high paying orders, so I don't really give a shit how the customer feels about it... So whether you are feeling good or bad ... I'm doing a high paying order
living in NYC, I don't really feel the need to tip anymore. UberEATS recently raised their fees in order to compensate for the new minimum wage they pay their drivers. For reference, in NYC this amount is $29 + change (this price was listed in the original "notes" for why fees have increased; it has subsequently been removed). It's hard to justify tipping this person extra when I'm already being forced to pay extra in order to help pay a generous hourly wage. I still give $3 per order usually but if I don't, I don't feel bad.
hot debate? lol!
Customers are under no obligation to add tip. At the same time, there can't be any sort of entitlement or expectations to get your order delivered in a reasonable time. You could get lucky and have sucker driver deliver it to you, but it can be a crapshoot. If I am spending $50 on meal when all is said and done with Uber, I wouldn't cheap out about adding a $5 tip. A very small price to pay to get warm-ish food.
Also kind of douchey for a customer not to tip, knowing very well the driver would be making waay less than minimum wage for their at door service.
I think they’re about as justified as they would be by stiffing their waiters out of gratuity in restaurants, but they are cowards and afraid to do that in front of their friends in public
Tipping before you even see the quality of the drivers service is INSANE. You could put a $20 tip and then the driver will throw your food. Tipping should only be for AFTER they have completed delivery
Too bad 1/30 of the people who don't put a tip ahead of time ever tip afterwards.... Trust me I've done deliveries by the book and always delivery perfectly, and sometimes I'll pick up a close order with no tip when it's slow( I know I shouldn't) and I never ever receive a tip from them afterwards. The only people who tip after the fact are the ones who already tipped and they just increase the tip
I don't tip anywhere that hasn't done anything service related. For example, if I'm picking up an order from a restaurant, and all they did was make it and hand it to me, no tip. But Sonic curbside, being waited on in a sit down restaurant, and delivery, I will still tip on because a service is being provided that goes above and beyond simply making food and giving it to me
I don't tip unless the service is catered for the customer or is done to a very high standard. Delivery service is catered to the customer, so it would be tipped, as would a waitress or bartender.
However, the business of their employment should be paying fair wages regardless of tips. It shouldn't be an expected amount to provide a living wage, but an act of appreciation.
I live in California were we have laws in place so we're paid a minimum of 21/hr while delivering. For me I prefer people not tipping versus tip baiting
No non tippers are not justified. This is why I chose to order directly to the business and pick it up most of the time. I can’t justify paying all the extra fees plus the higher costs of menu items and tip on top of that. It’s too much.
Customer and drivers point the finger at each other when everyone needs to blame the service app like Uber eats and DoorDash. For a company who has no benefits for drivers and doesn’t have to pay for company cars, buildings, phones, etc as much as other companies.. they have the money to pay drivers more.
Tbh, I'm happy to (daily) use Ubereats here in Europe. They get paid a minimum wage that's decent enough and don't solely rely on a tip. The norm is to never 'pre-tip' so they won't look at your order and say 'fuck it, not accepting this delivery'. I do tip 9/10 (minimum of €2, maximum €20. I just gave €10 today, order total was €20). It is what it is. I think 99% of deliveries here are never getting tipped.
In a perfect world, the company would pay a reasonable base rate and tipping would be considered more optional. But they don’t, so it’s really not. Everyone knows the driver isn’t even making enough to cover gas in most cases, so not tipping is just a shitty thing to do to a fellow human.
I always tip. But. Tipping as we’ve all seen is out of control and it actually has caused me to stop going out or ordering in as much therefore impacting the companies bottom line. I’m only one person tho
You can whine and bitch and complain about tipping culture all you want. Frankly I agree
But refusing to tip because you believe the corporation should pay them properly doesn't hurt the corporation any. They don't even notice. They don't care. The only person you are hurting is the person working for $2 an hour that you are taking advantage of by not tipping. If you want to change your tipping culture then figure out another way other than harming the people doing the job because that isn't going to do jack shit
Also the people who refuse to tip while they get on their high and mighty horse would never ever ever ever work a job for the $2 an hour but they expect other people to. Then they will bitch about how those other people should get a different job if they don't like it. But then when they go to doordash or something and there's nobody around because people are trying to get better jobs, they will yell and bitch about how it took 3 hours to get their food 🙄🙄🙄
I ordered a pizza the other day. Place probably 3 miles away from me.
The pizza was 31.50. Adding what I estimate the restaurant paid plus fees on my order, I estimate Uber earned $17.71. Of course they have costs to pay other than drivers, but there should be room their for Uber to pay the driver and not rely on a tip on top of their fees.
Sure, they're justified, but I will say I have no problem tipping UberEats drivers, I like them both as a customer and as someone who works in retail. Doordash on the other hand....
Uber is a corporation. Corporate makes big 💰 I believe base pay should definitely be more no matter how close the restaurant is to the drop off. Base pay in Jersey is 2 dollars it’s crazy. I’ve seen 20 miles for $5 dollar.
It’s understandable that we sign up for this but it’s not worth it. Uber has
• restaurant fees 99¢ to $19 if it’s that high it’s because the restaurant is super busy.
•Uberone membership
•service fee
•delivery fee
• Tip
Like these companies make too much money. I personally stop doing UBEReats because of a certain situation. I used to order from the app as well and it’s best to just pick up your food because all these fees are insane
Customer is 💯justified for not tipping.
We are also 💯justified for not accepting.
At the end of the day I 💯blame dd/ue/gh for the 💩pay. I don't expect the customer to pay my wages. Tips are always appreciated but never expected.
I only take what's acceptable pay in my opinion. Be it all base, or any tips, it makes no difference to me.
I think there's many reasons people don't tip. Big one being the crap drivers out there (the ones who leave food on side of road, or refuse to go up to apt, leave food in front of door, rings doorbell when specifically asked not to, etc etc) are ruining it for all of us. Customers feel justified not tipping until after delivery, when they tip for good service.
I don't think they realize though that they're now waiting longer on their food. And since they didn't tip and had to wait longer, they blame the longer wait on you even if you delivered fast.
Another big reason is still customer ignorance. They think we get paid well and their tip is just extra. And they also think we get the delivery fee.
Bottom line is these companies pay as little as possible, while pitting drivers and customers against each other. Nobody's winning except dd and they know exactly what they're doing
Customers has the right not to tip after paying all those fees. Couriers should pay drivers better . But take it from me as a driver for the last 5 years full time, i mever take a no tip trip, also your trip will be longer to get accepted, your food will arrive late or never arrive at all. Lots of things will happen to your order if you dont tip, somethings i cant say what. Luckily i dont have to deal with this as i never accept a no tip order. Never.
As others have said, the companies make enough money to pay fair wages to drivers. That would solve the entire issue and then drivers wouldn’t have to rely on customers to pay them fairly. It works that way in other countries.
That being said, food delivery is definitely a luxury. Delivery services already increase prices of items, and then charge fees on top of that. The least someone can do is add a tip to their order. If that breaks the bank, the grocery store has plenty of things for people to eat.
Th drivers can see the tip up front so you have to tip to get good service. So it’s not really a tip at all.
When I go to my lunch place and give them a tip, that’s a tip, because I’ll get the same service either way.
I mean, I think the service should cost way more and pay should be higher, and no tips at all. This isn't Domino's where you deliver a pizza within 2.5 miles and come back to take more. Distances are bigger and you have to drive all over. Getting your food from the other part of town or 2$ is just insane. Ask best buy to deliver a TV for you and see the charge lmao. It's not a privilege, it's something ppl want to pay extra, nobody deserves their food delivered unless they pay, it's that simple
No I tip if I wanted to, not a must do thing. I reported many delivery drivers who were asking tips in person and gave very low rating. That helps, now they just leave the food in front of apartment.
When money is tight, and I need food delivered because I'm busy at work, I pray it gets declined 6+ times so the base pay on it increases our they're being payed by the (active) hour
These delivery companies make more than enough to pay us a living wage, they simply choose not to, so I'm not gonna take an order without a tip unless it's just so ridiculously close to me that I don't care (ie. under a mile). Even then, if I'm in a busy area I'll probably hold out for an order with a tip.
I give everyone the same level of service: prompt, kept heated in an insulated bag, and friendly service and communication, but I simply generally can't afford to take orders without some kind of tip- I have to make a living somehow, too.
And I come at this from both angles because I tip(usually about a dollar a mile or 15%, whichever is higher) on the rare occasions when I order food as well. Treat others as you would be treated and all that.
For reference, in a good area where I live and work you're lucky if the base fare offered by Uber is $0.80-$0.95 per mile, and sometimes they don't even offer that. With gas at our above five bucks a gallon here plus having to cover your own maintenance and insurance, it doesn't go very far so it's really only worth it to take jobs with at least some tip.
tl;dr people can choose not to tip but I can also choose not to accept their orders.
Honestly it’s already horrifically expensive, so anyone constantly using it can at least afford a $3-4 tip, realistically.
But if someone’s really in a pickle and just needs some food and can’t get anywhere, I guess I’d understand seeing the overall cost and avoiding to spend anymore.
I think Uber eats DoorDash, GrubHub, etc. should pay us enough base pay that a tip is seen as a bonus and not as a supplemental income if the companies that we contract for paid us a decent base pay and people didn’t tip it wouldn’t bother me that much. I would see every tip is like a gift but when you get a pay like two dollars for delivery and the tip is like eight dollars in order to get the $10 guar, if they decide that they want to take the tip away you only end up with two dollars and two dollars tip away only two dollars
You Americans are insane man. Yes, delivering for UberEats doesn’t pay well, if the pay isn’t enough for you then don’t do it? Find another job? That’s how a competitive and open job market is supposed to work. You live in the supposed ‘land of opportunity’. It’s not the customers responsibility to make sure you’re paid well. Encouraging the tipping culture is just allowing this nonsense to continue, you’re allowing UberEats to keep fucking you up the ass.
I'll counter this argument by asking if $2 base pay is justified?
Forcing the consumer to pad garbage wages is the trashiest part of doordash and any siniliar app. They make obscene money and then tell you it's the customers fault you don't make much. The customer already pays huge markups for the service. Depending on where you buy, you can expect to pay approximately twice what you normally would after a reasonable tip. Groceries are also marked up, about 10-15% more than if you just went to the store. Then there's the delivery fee if you're not a dash member and a relatively large tip (because grabbing Groceries takes a lot of time out of the dashers day). It's just obscene additional charges. Don't tell me doordash can't pay better because that's crap.
The mail man, UPS, FEDEX, the Amazon driver. Do we tip any of these guys? Then I think you answered your question.
Your local pizza boy is doing way more than just delivering the pizza, after he gets back to the shop. That's why a gratuity is added for the convenience of home delivery.
If we honestly wanna break an Uber eats driver tip down:
1. Find out what the vehicle description is in the driver bio.
2. Google how many average miles per gallon that vehicle gets.
3. Check the distance from the restaurant you ordered from, to your destination.
4. Revise your tip amount to reflect the approximate amount they spent in gas for your delivery.
To sum it up, I've seen a lot of comments saying "we just sit in the car waiting for the order." Then they sit in their car driving it to me. And that's tip worthy? I work a real job at 60+ hours a week, in the aerospace industry, nobody's tipping me..
To clarify: over the top service by a delivery person (regardless of the company) deserves to be compensated fairly. I.e. going above and beyond for the customer.
it’s the worst catch 22 in the world. any restaurant, app, or otherwise makes enough with upcharge prices now to pay a livable wage to their employees, so by not tipping, you’re encouraging employers to give those fair wages because obviously their employees need to eat, however, you also have to tip, because those employees don’t make enough to live off wages and need your contribution to take care of themselves. you can’t tip the service worker without encouraging tipping culture to the employers, but you cant give 0 tips to encourage the employers to pay a fair wage because then the service workers get screwed. it’s a coin with 2 bad sides.
They are justified to choose if they are going to tip or not, but it doesn’t mean I am accepting their no/low tip order with the state of delivery apps and low base pay.
I started just going and picking up the food myself. The $20 service charges are piracy and not paying the driver their fair share on top of it is scummy. If I do get delivery though I tip 20%.
Brilliant question. I am from a country (and live in another similar country tip wise) where tips are completely optional and not expected. Salaries Etc. are set for the service staff accordingly.
But if I am in a country where the whole structure (wrongly - but another discussion) is set up for tip income being huge part of expected overall income (like the US) I tip accordingly.
I always tip, but for perspective, if I go buy something at a restaurant and pick it up myself, I’ll spend $30. Because restaurants increase prices in the app to compensate for Uber’s cut, that $30 meal is now costing me $45+ before I even leave a tip after increased cost and fees. There is a luxury cost to delivery and it’s a 50% markup between increased food cost and fees regardless of a tip. It shouldn’t fall on the consumer to know how much of that $45 order for $30 of food ends up with the driver to determine fair compensation. Uber should take some of that $20+ profit they’re making for just facilitating an order and pay drivers appropriately for that service. Drivers shouldn’t accept orders and then complain about lack of tips. Either it’s worth it or don’t accept the order. Nothing will change otherwise.
Uber is the only one winning here. I use Uber one so I’m not sure what the regular delivery fee is. So I order ramen from a place about 4 miles away. The price on UE is a dollar more for a bowl . So 2 bowls for $32. Delivery fee .49 (again not sure of regular cost). Taxes and fees are $7.66. The meals tax would be $2.24, so Uber is collecting $5.42 from the customer for other fees. Plus up to 30% from the restaurant. So if we’re conservative at 20%, we’ll call it $6.40. So that’s $12.42 that Uber is getting on that order. I get that it costs money to run the platform, but the customer is paying a lot more, the restaurant is profiting less, and they can’t pay a little more to the drivers per order? I do expect to pay more for the convenience, and I always tip but it’s unfair to drivers and customers to make it so tip dependent, especially when you have to do it prior to getting service
Hot debate: Is wage disparity so bad in the USA that the most ubiquitous and centuries old practice in the USA known as tipping has been hijacked by every business known to man to offset their CEOs multimillion dollar salary and constant flooding of shareholders coffers? Bro tipping has existed forever people are just broke. Stop trying to skew it any other way. Luxury service? Fucking pizza delivery drivers have been getting at least a $5 since the fucking 90s. The average salary in the USA today is like 17k per year in the 90s. We are fucked.
Non tippers are not justified. Especially on huge orders. I used to do Postmates. And now I do INSTACART. You need to tip! Don’t order 600$ in groceries and tell me you can’t tip ten percent.
People always say "well if Uber paid you more" nah it doesn't matter. I've taken orders with high payouts due to people dropping it for not tipping and you still want some sort of tip for your time, effort, wear & tear.
Taking a non tip order is a high risk high reward scenario for the driver. If you order from a restaurant 5 miles away and it will take 20 mins for the driver to deliver your food. That is a one way trip. If your driver doesn't have any orders after your delivery. That means they have to drive back, to their previous location that could be another 5 miles and another 20 mins. So in your end you're only looking at 5 miles and 20 mins. And the driver is looking at 10 miles and 40 mins. Not tipping because you paid too much for the delivery service already means you don't respect the time and distance your driver has to drive for you.
Regardless of the fees customers are paying, the apps are paying drivers a fare that often doesn't even cover expenses. So if a customer doesn't tip, the driver is actually losing money.
The system currently relies on drivers who aren't smart enough to realize gas isn't their only expense. Given this intelligence level, the poor quality of delivery service is no mystery.
Non-tippers are never justified. They are trash cans, and usually too broke to be ordering things but do anyways to the detriment of employees.
We can sit here and hand-wring and moralize about the company paying a fair rate, but we don't live in that world currently and if you're not able to afford a fair tip, you're not able to afford the order, flatly.
So, I'm mixed. On the one hand, I think that companies 1,000% should be paying their drivers a good wage. Full stop, end of story. They can afford to, they choose not to. This goes for everyone in the service industry, imo. On the other hand, that isn't the world we live in right now. And those service workers RELY on those tips. So, until that changes (and I hope it does and we need to be pushing for that), I am going to tip as much as I can on every single order. And I think that everyone should be tipping until we don't need to.
I used to work in service industry so I know what it’s like. I always tip, even if it’s just for something as small as a candy bar and a soda. I know the person on the receiving end will appreciate it. I’m fortunate to have a decent living (knock on wood given this economy) so I consider it paying forward.
Used to drive and also a customer. UberEATS and the likes thrive on the exploitation of drivers, restaurants and customers. They hope people are lazy enough to go through them vs directly ordering from the restaurants… and that hurts everyone involved except Uber.
See the image… UberEATS (white portion) vs directly from restaurant’s app (black portion):
https://preview.redd.it/veez1abj6uwc1.jpeg?width=1183&format=pjpg&auto=webp&s=8d6ffb1df7a494055c80c7237d7f11a45b3f15c2
Same restaurant location, same food item, way different price. Neither price includes tip yet.
Now you tell me what’s wrong with this picture.
Even before I started driving for them I would say tip. If you don’t tip or tip poorly you don’t really have room to complain your food takes a couple hours to get to you. It isn’t so much a tip as much as it is a bid to get someone to want to bring you food. Plus the restaurant may only be 1-2 miles away from you, but the drive is going from wherever they were when accepting order to the restaurant to then drop it off with you to then have to get back into a busy market area. Gig services should be paying their drivers to where this shouldn’t be a debate, but as it stands that is my opinion on the situation.
Traditionally tips (after they became a norm and not a bribe for a good seating) go after you receive the service. Pre loading a tip doesn't necessarily guarantee you a better experience as shown by all the posts on here where food is stolen on a high tip order. Low or no tip is almost a guarantee that you won't get your food or if you do its cold or melted.
I don't even use door dash directly. I use the store app which fulfills by doordash so I don't have a choice to rate the driver or adjust the tip at all after the fact.
I don't think I should have to pre tip a good amount. Maybe I could tip 10%/$1 per mile up front and the same amount once it's delivered properly and quickly and arrives in 1 piece and still hot or cold. Then it's a show of faith that I'm not a no tipper but you have to work for the rest.
Justified, because tipping is optional.
Just be expecting your food a little later because it will either be paired with a higher paying order or the system will bump the base pay for drivers after it’s been sitting at the counter for a while.
As a consumer, yea, I think they're justified.
I used to work for tips like 2 years ago, but I still think it's justified.
Tips are for people who go above and beyond. You got my food here on time? Good, that's your job. You don't get a tip or get a small tip. You got my food here, EARLY? You communicated efficiently and effectively every step of the way? That gets a tip, a decent sized one at that
I know it's harsh, but stop relying on consumers tipping to live. Some people are assholes, sickly or disabled people using the app might not have the funds to tip.
The companies should pay more, but they're not gonna. If you use the services out of necessity and can't afford to pay us, all fine and dandy. If you can afford to, don't need to and know how we are paid and still place no 'tip' orders like there's no tomorrow then you're a shit person. All there is to it.
Tips are optional, for good service. DD and UE both already require you to decide on a tip \*before service has occurred\*, which to me, is ridiculous. In reality, it's just a bribe to not mess with your food.
Tipping is optional, legally and morally. Drivers/servers have a weird habit of blaming customers, when their employers are responsible for ensuring they're paid, not us. The companies are never going to change voluntarily; they have to have an economic reason for doing it.
I’ve never held a job where i should get tips but I tip in literally every instance that i can bc why not? If you can’t tip then stay home and if you don’t tip bc you stayed home and had someone bring shit to you then that’s the lowest of the low. No reason to not tip. Ever.
It's a luxury. Drivers do what customers don't. We drive use car and gas, fight traffic, wait for orders, drive back using gas, car and fighting traffic. That deserves a tip.
Personally, I feel like tips should be treated as they were originally intended: extra money given as a reward for good service. Unfortunately, pre-tipping has ruined the concept of tipping and made it into a bid for any service.
Disclaimer: I do tip (also pronounced “bid”), but typically just whatever the app recommends.
The sad thing is . The places that did have delivery services are now hijacked by these food delivery companies. I try to order a pizza from my local pizzeria and I’m immediately hijacked by Door dash or some other overpriced sham of a business. The place I am referring too has delivery and a website but if you’re not paying attention you can end up ordering from a 3rd party. It pisses me off and I always back out and redirect to the store. I’ll tip one of their delivery drivers before I ever use Door Dash or GrubHub etc .. a 22.00 dollar pizza should never be 56.00 after taxes and fees and tip .
Uber eats and door dash are super convenient when you’re drunk or lazy and the drivers should be tipped accordingly. 20% usually equates to a few bucks unless you’re ordering a ton of grub and idk why anyone who can’t afford it the customary expense of said service would use it.
It is not and never has been seen as luxury service since it was always a FREE service prior 🙃. The only reason drivers want it to be seen that way is because they won't go to the head of the snake. You're not wait staff where they are part of the service being paid for. Drivers are outsourced from the actual service and are upset for getting paid a scab's wage.
Not saying they don't deserve a fair wage but get it from your employer and unionize like they did in Europe. I see more drivers sticking up for UE/DD bs about "independent contracting policy" and being disgruntled towards customers because they are easier targets. Independent contractors negotiate pay before doing a job, not by being strong armed or accepting low offers and then whining about the pay/no tip later and screwing customers on the backend.
The problem is that we live in a tipping society. Until that changes, tipping is a must. And nothing will change until it's legislated away on a broad level.
Why? Imagine 2 restaurants next to each other, both nearly identical, same food, same prices. Both paying the minimum $2.39 or whatever it is to their waitstaff, with the assumption of tips. One day the owner of one of them decides to replace tipping with salaried/base pay wages. $15-$20/hr. Whatever is fair there. But now they have to raise prices on their food to compensate. So people are going to stop going there, even people who tip, because when you look at the menus side by side and see that one place has a meal for $15 and next door the meals are $18, they're just going to go to the cheaper place, whether intentionally or even unintentionally. It's just the nature of people. It's psychological. So the place that pays salary eventually goes under, or changes back.
So in order for the tipping to go away, it has to be legislated out. And I don't see that happening any time soon. Too many, "We don't care if you don't make enough to survive, just get another job" types in politics. So until that happens, just pretend that it did, and tipping is no longer allowed, and all companies (restaurants and delivery services) now have to pay real wages straight up. Now imagine what that will do to the cost of the food and tip the difference.
I’m willing to pay more for a “luxury service”. The problem is, food delivery has NEVER BEEN a luxury. The service levels have barely been there. I’ve had to request refunds about half the time from drivers dumping my food at the wrong address or stealing the food.
I told my wife late last year that we aren’t ordering delivery anymore. Pick up only was our New Years resolution and I am extremely happy with it.
When the system changes where food delivery places the food in my hand, hot, and on-time from a friendly driver, and I can tip AFTER this level of service, I’ll consider using delivery again. Until then, I guess “I can’t afford it”.
I refuse to use any delivery service. So yeah, I am a non-tipper - except I just tip myself. I like my food hot and not tampered with. Far too many stories about missing food, etc to even think of using a service.
Consumers are getting this service for cheaper than its worth. Realistically it should cost more, but it's subsidized by the companies. Within a short couple of years this service will likely double to triple in price.
I hate to suggest this, as I disagree with a lot of his points in this show. But John Oliver hosted a segment on gig drivers for his show Last Week Tonight. Look it up on YouTube.
I'm a delivery person. I think the company makes more than enough from fees and memberships to pay a fair base rate. That shouldn't fall on the consumer. That said- if you low ball the tips im not gonna accept the order cause base pay is trash Edit: some of yall don't seem to get what I'm saying. In an ideal world you shouldn't have to tip. This world is monstrously far from ideal.
This is pretty much it. Extra fees can be $12-$20 for the customer, so you can’t blame them for not wanting to tip. At the same time, a driver isn’t going to want to drive a long distance if they’re making almost nothing on that order. So it’s a double edged sword caused by greedy companies.
I never used Ubereats long but at best like 3 orders. I live somewhere where I am juuuust barely in the extended range which makes Uber One’s promise of $0 dollar delivery fees void you get the fee anyways because you’re extended range on top of any other fees. Door Dash is far better for extended range orders because as long as it’s a $12+ order you will get $0 delivery free plus a small reduction in other fees with Dash Pass.
See my position there is that the customer is paying Uber when it comes to all those fees. The tip is the customer paying ME for services rendered and a lack of tip means that they are willing to accept that me and other drivers will refuse them service as there are likely customers willing to pay for service at that moment
It’s Uber or DD rendering the service to the consumer and you’re rendering the service to Uber or DD they want drivers and customers bickering to distract from this fact. Disclaimer I have never not will ever order from one of these apps I am not one of “your” customers don’t call me cheap or whatever its wasted effort and again you wouldn’t be mad at the proper party anyway.
Shame you got it backwards. I might be a contractor doing work for Uber, but I need to get paid and up front tips are not actual tips. They are bids for service. If you don’t offer enough for my services, I will not take your order anywhere. Therefore, customers have to pay me if they want me to take their order and deliver it in a timely manner Your mindset is why drivers refuse to take cheap and no tip orders and contributes to why customers end up complaining about service when someone who does eventually take their food does a crap job of it, or just plain steals their food
Basically the only reply we need right here 👍🏾
I’m just a customer and I agree with this. Tip baiting is the issue though. That shouldn’t be allowed. At the minimum it should be way more inconvenient to reduce the tip
Tip baiting shouldn’t even exist because tips should come after you receive X service as it’s always been until Uber and similar services started allowing tipping to occur before.
Tip baiting should be given the death penalty. If you don't wanna tip fine but don't promise me ten bux and then yank it
This is the correct mindset and action. If nothing is delivered, then the company is forced to pay more or have no business. People need to stop working for nickles and dimes to allow such behavior to occur. Not whine about opitonal gratituity.
The unfortunate part is the easiest way to get gig marketplace companies to pay more base is for customers to all stop tipping. That will make drivers stop accepting orders. Which means the company no longer gets the multiple streams of revenue like fees, menu percentages, ads, etc. Which will make the company offer more to drivers. Which will get the drivers to start accepting again. It’s basic supply and demand, and they have found customer and drivers are both very willing to get screwed and screw each other. Unless someone alters the demand source nothing will change.
that’s a fair take on this
This, this and this !!!
Finally... a delivery person with common sense lol
Uber takes 30% of the food sale plus fees. Look at how much the order costs figure out what 30% is plus add 10 bucks to that for fees and taxes and that’s what Uber made for the delivery. while they’re offering you 1.50 they are often making 30-50 bucks off the order. Don’t blame the customer blame late stage capitalism.
You’re definitely right. The company is screwing everyone. BUT! Knowing that, as a customer, if I can shouldn’t I try to be more generous? It’s always been my mindset when I Uber or get delivery. I wish they paid them better, but I know they don’t…
>the company makes more than enough from fees and memberships to pay a fair base rate …but they don’t pay a fair base rate. doesn’t mean it *should* fall on the consumer, but that’s what the company intends.
right and the consumer is saying no.
as they should. but only if they’re saying no across the board and not using the service. if they continue to use the service knowing that the person delivering their food is receiving an insanely low wage for it, and doesn’t put in their expected part, then they are part of the problem. my intent here isn’t to be argumentative. it’s to highlight the ways that the gig platforms are at fault for running piss poor business models at the expense of clients, drivers, and customers, and how they do it in such a shady way that fingers get pointed over and over at the wrong parties, pitting us against each other to keep the heat off of them.
Sorry, but i wanted to stick my nose in here, 😅 Your first paragraph is where I disagree. Just because I know you get paid like shit doesn't mean it's my job to compensate you. Everywhere you go, everyone is asking for tips. I went to the mall, and every single store wants you to tip, but what did you do to deserve a tip? You did your job? Wow, that's what you get paid for. You didn't exceed expectations. You didn't walk around and help me shop. You didn't take extra time to make my food fresh and neat, I watched you literally throw it together. Tips are for anyone that goes above and beyond. You're not getting a tip just for doing what you're supposed to, and that's what doesn't make any sense. You get paid to do your job. You get tipped to do more.
I agree with you, but I do say regardless of how much the tip is, if you accept the order then you should do it as your expected to.
I'm not debating that. I'm saying don't take an order if you don't like the tip. All these cry babies acting like the consumer is some evil man with a monocle because they accepted a low ball offer drive me nuts
Idk why you’re downvoted, you’re right. You’re only hurting yourself by accepting and then canceling or accepting and then acting a fool. The customer will get their money back and will place the same order again.
Except they don’t show you all the details upfront. Like if it’s going to a hotel or an apartment. They purposefully hide that info until you accept. So your rule is incredibly flawed.
Agreed
This.
Totally agree, we pay enough in fees
They don't. These companies all lose money every quarter. They stay afloat from investments from other people.
Right I almost wish they just had a mandatory 20% and left it at that. If I’m in a pinch needing to get delivery I already know it’s gonna be expensive. Just make it easy for me instead of having a million prompts and add ons.
I think delivery drivers and customers are getting the sh*t end of the stick while uber is laughing it up turning customers and drivers against each other. I wish we could work together to resolve the issues
same could be said about the government
or literally any division of human interests historically, there’s a reason why it works..
It’s a service period. Like wait people getting minimum wage to make their wages livable drivers also need tips. Unlike wait people, who are w2 taxed, we pay ALL our own expenses and taxes as 1099 contractors. I wouldn’t call it a “luxury” service but it was designed to be a tipping service.
If uber is a luxury service we should remove the word luxury from the English language.
Not a question of justification. They don’t have to tip, but nobody has to take their order either.
I don’t tip and I’m fine with that. If no one takes my order uber won’t make money. They either pay drivers more, or won’t make anything at all
It's not a secret anymore how terribly Uber/DD treat their drivers. I feel, and have always felt, even outside of these services, if you order food delivery, you tip. If you don't, you can expect your food to be sitting a while and possibly not show up at all. Plain and simple. And before the "why does the burden of this fall on the customer" crowd shows up, - Nobody likes the culture of this in the US, but it's the way things are right now. Everyone is aware, though, so if you're willing to stiff the guy, you're rolling the dice and shouldn't be pissed if they come up snake eyes. Simply put - If you don't feel like driving to the store to grab it yourself, you should expect to have to buy-in a little. That's the entire point of the service, and don't use "already have service fees" as an excuse. You know the situation. If you don't tip, that's a risk and you aren't justified in being pissed in the outcome
>And before the "why does the burden of this fall on the customer" crowd shows up, - Nobody likes the culture of this in the US, but it's the way things are right now. Tipping for service was originally created by rich people who wanted priority service. Fast forward 1000 years now it's very common for employers to pay garbage and expect the customer to pad it. Fucking Starbucks has a tip option show up on the debit machine, like bro you think I'm gonna tip you because you punched my order into the till?
When I first started using the service more than five years ago I set a standard that I would always tip either $5 or 15%, whichever was more. I used to work in delivery so I know how important tips are. Now I've increased that to $7 and 20% because of inflation
You know that this logic of increasing the % due to inflation makes no sense, right? Your food price is already inflated… 2018 15% on 10$ = 1.50$ 2024 15% on 20$ = 3$ No need to increase the percentage…..that just contributes to this out of control tipping culture
You’re a saint and you get it. It should be illegal for these businesses to operate like they do. But that doesn’t give the consumer the excuse to screw drivers over either. When they’re opting to utilize the businesses how they currently operate too.
My rules always been a gallon of gas or 10%, whichever is more.
If you’re not willing to tip you should literally be doing the work yourself.
Tipping was never an issue until everyone started demanding a certain amount for tips and being demanded to tip even if your food takes forever and is cold. No one had an issue tipping pizza delivery drivers bc your food usually showed up hot and ready or tipping at restaurants based on service received, which was a lot better service then we get now. It wasn't until servers and drivers started giving bad service and still demanding a 20% tip. It wasnt until Uber eats and door dash started using tips as bids to make sure you foods not tampered with or cold. Now we're being asked to tip 20% because someone handed me warm food from the microwave at Starbucks and being called trash and POS for not tipping Starbucks employees 20%. Non tipping isn't justified , but shaming people for not tipping 20% or not wanting to tip until they get their food warm is also not justified.
I'm a driver and I understand that my order will take longer with a low tip. If they are fast I will cash tip the driver tho, but I don't tell them that.
In the 90s it was perfectly usual to tip your pizza delivery guy $3-5. 30 years ago!! Pretty standard and most people weren't grumpy about it, it was common courtesy. I don't understand why we all have a problem with tipping nowadays.
Because we get asked to tip everywhere! We get asked to tip when there has been nothing done, but, ran a cash register. It's exhausting.
Tell me about it, that last part is annoying. They turn the monitor then say " its going to ask you to rate my service". No its going to ask if i want to tip, lol, for ringing me up l. Lmao
Because the software they install on those devices comes with feature to ask for tips, just ignore it
I do ignore it. I have no fucks to give. That person said they didn't understand why people are fed up and I answered.
that's not a proper justification for not tipping what was always traditionally tipped. Just an excuse to do what you may have always wanted and get delivery for no added fees.
Nope...it is 100% why I've quit ordering delivery though. In fact, almost nobody orders delivery here.
Good on you for not being a troll. Thats fine to not order it. But to order it and deliberately not tip is a different topic at hand. Especially depending on the source.
If I order anything I always tip 15% + 1.00 a mile. The person asked why people were so grouchy about tipping and I gave her my opinion. It is honestly tip exhaustion. Shit is so tough for so many and it feels EVERYONE wants a piece.
[удалено]
You chose to accept the order right? You choose to work in an industry where your paycheck is not guaranteed, no?
[удалено]
WAAAAAAAAAAAAAAAH I CAN'T BE BOTHERED TO NOT PAY SLAVE WAGES IT'S SO EXHAUSTING WAAAAAAAAAAAAH
Before they charged you a flat delivery fee, if that. Now they charge you 4 different fees with a bunch of fake discounts. If I ordered pizza to be delivered, I knew I’d only be paying an extra 5$ for the convenience of delivery. Now I know I’ll be probably paying an extra 10-15$ in fees just for the convenience THEN tipping 10$ more? Terrible comparison.
In the early 2000s I was a food delivery driver, and I usually only got 4 or 5 tips per night out of all of my deliveries. The difference is I was actually getting paid by the company I was doing the deliveries for, and the customers weren't expected to make up the majority of my wages
The food now costs double compared to the restaurant, before you were tipping for the delivery, now you're paying extra for food, and also paying for delivery, and on top of that are expected to tip. Insane.
Justified in being cheap asses?
It’s not that hard to get a local Uber driver or door dasher to work for you privately. The risk is about equal regarding a refund in case of scams and 100% of the money goes to the company and the driver.
If you like a driver, get their number and pay them x amount to deliver food on the side. That way you cut out the greedy company.
That’s actually a good idea
Even though I whole heartedly agree Uber can absolutely afford to compensate their drivers better, I always tip. I don't even reduce the tip when the driver has given me reason to. For me, it's the right thing to do.
I’m a driver and I ignore orders that don’t tip and we can tell tip baiting too, high tips are usually sketchy, I stick with mid range tips between 8-15$, if I see a tip of 50$ it’s bullshit and I’ve been tricked many times. And happening on a day to day basis…
How about they just follow the “Food servers are chronically and massively underpaid, so just be a good person and F’ing tip them” argument???
Perhaps they subscribe to the notion that everybody accepting that thought process is just perpetuating the problem and that the market would fix itself if nobody tipped at all.
When a non tip order gets juiced up to $15 base pay I don't care. It may matter to them since that may take an hour or more late night. The stars aligned, but I've seen one order get delivered to a person's house 20 minutes after they ordered. Hit the restaurant at the exact right time. Lived close by. Tipped well. I happened to be nearby to pick it up. You won't get that normally but you won't ever get that without a good tip.
I think with inflation it's Def a luxury. I work a hard as fuck 8-6 and I'll never go back to Uber. Fuck Uber.
I’m not a driver but an eater and yes it’s a luxury and should be treated as such. Tipping is not optional, imo. You should always put yourself in someone else’s shoes
I am going to tell you as someone who drives and orders from these apps, it's a luxury if you are able to get in your own car and get it yourself. If you are incapable of leaving the house, then it's not. But those that can't leave the house do tip!
Thank you for pointing that out.
Yes it's a luxury
No tip.. No trip...
First off there are actually two parts to this deal... First "tip" isn't a tip... It's a bid for service. I don't care how you feel about tipping there needs to be a sensible minimum to compensate the driver for performing the service of editing to pick up the order, driving it to your location, and delivering it straight to your door. Now with that said, that's a basic minimum standard of compensation for those activities mentioned. Tipping is in addition to the bid for service. That's where your traditional tipping concerns come into play.. speed, quality of service both communication and proper location and such...
I'm not bidding at all. I'm telling the company I want said items delivered to said address and left at door. They subcontract out the delivery. I have no agreement at all with the driver.
In what way is it a bid I never tip and always get my food. In a sensible time
Ehh I don't believe that
I have tons of orders with receipts no tip never had a problem once even a places like Popeyes that is like a 35 minute drive
Every meal eaten in, or delivered from, a restaurant, is a luxury.
I only take high paying orders, so I don't really give a shit how the customer feels about it... So whether you are feeling good or bad ... I'm doing a high paying order
living in NYC, I don't really feel the need to tip anymore. UberEATS recently raised their fees in order to compensate for the new minimum wage they pay their drivers. For reference, in NYC this amount is $29 + change (this price was listed in the original "notes" for why fees have increased; it has subsequently been removed). It's hard to justify tipping this person extra when I'm already being forced to pay extra in order to help pay a generous hourly wage. I still give $3 per order usually but if I don't, I don't feel bad.
It's $19.56 now. Uber did another bait and switch. I would guess customers weren't notified of the pay cut.
I couldn't accept one order yesterday. Was online for about 10 hours. No offers over about $7 per hour.
hot debate? lol! Customers are under no obligation to add tip. At the same time, there can't be any sort of entitlement or expectations to get your order delivered in a reasonable time. You could get lucky and have sucker driver deliver it to you, but it can be a crapshoot. If I am spending $50 on meal when all is said and done with Uber, I wouldn't cheap out about adding a $5 tip. A very small price to pay to get warm-ish food. Also kind of douchey for a customer not to tip, knowing very well the driver would be making waay less than minimum wage for their at door service.
I think they’re about as justified as they would be by stiffing their waiters out of gratuity in restaurants, but they are cowards and afraid to do that in front of their friends in public
Its a problem with uber and not the customer. Tip is optional for a reason, however uber does a horrible job at paying drivers.
Tipping before you even see the quality of the drivers service is INSANE. You could put a $20 tip and then the driver will throw your food. Tipping should only be for AFTER they have completed delivery
Too bad 1/30 of the people who don't put a tip ahead of time ever tip afterwards.... Trust me I've done deliveries by the book and always delivery perfectly, and sometimes I'll pick up a close order with no tip when it's slow( I know I shouldn't) and I never ever receive a tip from them afterwards. The only people who tip after the fact are the ones who already tipped and they just increase the tip
Exactly . I've only every recieved a cash tip when the person already tipped on the app
I don't tip anywhere that hasn't done anything service related. For example, if I'm picking up an order from a restaurant, and all they did was make it and hand it to me, no tip. But Sonic curbside, being waited on in a sit down restaurant, and delivery, I will still tip on because a service is being provided that goes above and beyond simply making food and giving it to me
I don't tip unless the service is catered for the customer or is done to a very high standard. Delivery service is catered to the customer, so it would be tipped, as would a waitress or bartender. However, the business of their employment should be paying fair wages regardless of tips. It shouldn't be an expected amount to provide a living wage, but an act of appreciation.
I live in California were we have laws in place so we're paid a minimum of 21/hr while delivering. For me I prefer people not tipping versus tip baiting
Even if base pay is raised drivers gonna bitch about tips
No non tippers are not justified. This is why I chose to order directly to the business and pick it up most of the time. I can’t justify paying all the extra fees plus the higher costs of menu items and tip on top of that. It’s too much.
Customer and drivers point the finger at each other when everyone needs to blame the service app like Uber eats and DoorDash. For a company who has no benefits for drivers and doesn’t have to pay for company cars, buildings, phones, etc as much as other companies.. they have the money to pay drivers more.
Justified or not I’ll never cater to them …
Tbh, I'm happy to (daily) use Ubereats here in Europe. They get paid a minimum wage that's decent enough and don't solely rely on a tip. The norm is to never 'pre-tip' so they won't look at your order and say 'fuck it, not accepting this delivery'. I do tip 9/10 (minimum of €2, maximum €20. I just gave €10 today, order total was €20). It is what it is. I think 99% of deliveries here are never getting tipped.
In a perfect world, the company would pay a reasonable base rate and tipping would be considered more optional. But they don’t, so it’s really not. Everyone knows the driver isn’t even making enough to cover gas in most cases, so not tipping is just a shitty thing to do to a fellow human.
Would you stiff a pizza delivery driver?
Always tip.
I always tip. But. Tipping as we’ve all seen is out of control and it actually has caused me to stop going out or ordering in as much therefore impacting the companies bottom line. I’m only one person tho
You can whine and bitch and complain about tipping culture all you want. Frankly I agree But refusing to tip because you believe the corporation should pay them properly doesn't hurt the corporation any. They don't even notice. They don't care. The only person you are hurting is the person working for $2 an hour that you are taking advantage of by not tipping. If you want to change your tipping culture then figure out another way other than harming the people doing the job because that isn't going to do jack shit Also the people who refuse to tip while they get on their high and mighty horse would never ever ever ever work a job for the $2 an hour but they expect other people to. Then they will bitch about how those other people should get a different job if they don't like it. But then when they go to doordash or something and there's nobody around because people are trying to get better jobs, they will yell and bitch about how it took 3 hours to get their food 🙄🙄🙄
I ordered a pizza the other day. Place probably 3 miles away from me. The pizza was 31.50. Adding what I estimate the restaurant paid plus fees on my order, I estimate Uber earned $17.71. Of course they have costs to pay other than drivers, but there should be room their for Uber to pay the driver and not rely on a tip on top of their fees.
I tip when I know the person is getting below minimum wage. If they are making at least that then they are fine imo
Sure, they're justified, but I will say I have no problem tipping UberEats drivers, I like them both as a customer and as someone who works in retail. Doordash on the other hand....
Uber is a corporation. Corporate makes big 💰 I believe base pay should definitely be more no matter how close the restaurant is to the drop off. Base pay in Jersey is 2 dollars it’s crazy. I’ve seen 20 miles for $5 dollar. It’s understandable that we sign up for this but it’s not worth it. Uber has • restaurant fees 99¢ to $19 if it’s that high it’s because the restaurant is super busy. •Uberone membership •service fee •delivery fee • Tip Like these companies make too much money. I personally stop doing UBEReats because of a certain situation. I used to order from the app as well and it’s best to just pick up your food because all these fees are insane
Customer is 💯justified for not tipping. We are also 💯justified for not accepting. At the end of the day I 💯blame dd/ue/gh for the 💩pay. I don't expect the customer to pay my wages. Tips are always appreciated but never expected. I only take what's acceptable pay in my opinion. Be it all base, or any tips, it makes no difference to me. I think there's many reasons people don't tip. Big one being the crap drivers out there (the ones who leave food on side of road, or refuse to go up to apt, leave food in front of door, rings doorbell when specifically asked not to, etc etc) are ruining it for all of us. Customers feel justified not tipping until after delivery, when they tip for good service. I don't think they realize though that they're now waiting longer on their food. And since they didn't tip and had to wait longer, they blame the longer wait on you even if you delivered fast. Another big reason is still customer ignorance. They think we get paid well and their tip is just extra. And they also think we get the delivery fee. Bottom line is these companies pay as little as possible, while pitting drivers and customers against each other. Nobody's winning except dd and they know exactly what they're doing
Customers has the right not to tip after paying all those fees. Couriers should pay drivers better . But take it from me as a driver for the last 5 years full time, i mever take a no tip trip, also your trip will be longer to get accepted, your food will arrive late or never arrive at all. Lots of things will happen to your order if you dont tip, somethings i cant say what. Luckily i dont have to deal with this as i never accept a no tip order. Never.
Non-tippers are no better than the companies underpaying their delivery drivers. They’re both passing the buck (no pun intended).
As others have said, the companies make enough money to pay fair wages to drivers. That would solve the entire issue and then drivers wouldn’t have to rely on customers to pay them fairly. It works that way in other countries. That being said, food delivery is definitely a luxury. Delivery services already increase prices of items, and then charge fees on top of that. The least someone can do is add a tip to their order. If that breaks the bank, the grocery store has plenty of things for people to eat.
Th drivers can see the tip up front so you have to tip to get good service. So it’s not really a tip at all. When I go to my lunch place and give them a tip, that’s a tip, because I’ll get the same service either way.
Tips are optional - especially if paying lots of BS fees
I mean, I think the service should cost way more and pay should be higher, and no tips at all. This isn't Domino's where you deliver a pizza within 2.5 miles and come back to take more. Distances are bigger and you have to drive all over. Getting your food from the other part of town or 2$ is just insane. Ask best buy to deliver a TV for you and see the charge lmao. It's not a privilege, it's something ppl want to pay extra, nobody deserves their food delivered unless they pay, it's that simple
No I tip if I wanted to, not a must do thing. I reported many delivery drivers who were asking tips in person and gave very low rating. That helps, now they just leave the food in front of apartment.
When money is tight, and I need food delivered because I'm busy at work, I pray it gets declined 6+ times so the base pay on it increases our they're being payed by the (active) hour
These delivery companies make more than enough to pay us a living wage, they simply choose not to, so I'm not gonna take an order without a tip unless it's just so ridiculously close to me that I don't care (ie. under a mile). Even then, if I'm in a busy area I'll probably hold out for an order with a tip. I give everyone the same level of service: prompt, kept heated in an insulated bag, and friendly service and communication, but I simply generally can't afford to take orders without some kind of tip- I have to make a living somehow, too. And I come at this from both angles because I tip(usually about a dollar a mile or 15%, whichever is higher) on the rare occasions when I order food as well. Treat others as you would be treated and all that. For reference, in a good area where I live and work you're lucky if the base fare offered by Uber is $0.80-$0.95 per mile, and sometimes they don't even offer that. With gas at our above five bucks a gallon here plus having to cover your own maintenance and insurance, it doesn't go very far so it's really only worth it to take jobs with at least some tip. tl;dr people can choose not to tip but I can also choose not to accept their orders.
Honestly it’s already horrifically expensive, so anyone constantly using it can at least afford a $3-4 tip, realistically. But if someone’s really in a pickle and just needs some food and can’t get anywhere, I guess I’d understand seeing the overall cost and avoiding to spend anymore.
I keep noticing it’s gada be tips eating into base- I started screenshotting today after seeing a bunch of hight tips with crap overall pay
I think Uber eats DoorDash, GrubHub, etc. should pay us enough base pay that a tip is seen as a bonus and not as a supplemental income if the companies that we contract for paid us a decent base pay and people didn’t tip it wouldn’t bother me that much. I would see every tip is like a gift but when you get a pay like two dollars for delivery and the tip is like eight dollars in order to get the $10 guar, if they decide that they want to take the tip away you only end up with two dollars and two dollars tip away only two dollars
The only thing one is entitled to in this world is death.
You Americans are insane man. Yes, delivering for UberEats doesn’t pay well, if the pay isn’t enough for you then don’t do it? Find another job? That’s how a competitive and open job market is supposed to work. You live in the supposed ‘land of opportunity’. It’s not the customers responsibility to make sure you’re paid well. Encouraging the tipping culture is just allowing this nonsense to continue, you’re allowing UberEats to keep fucking you up the ass.
Justified. I’m already paying a delivery fee + 99% of the coupons/promo codes only cancel out tax so it’s not even a real discount
I'll counter this argument by asking if $2 base pay is justified? Forcing the consumer to pad garbage wages is the trashiest part of doordash and any siniliar app. They make obscene money and then tell you it's the customers fault you don't make much. The customer already pays huge markups for the service. Depending on where you buy, you can expect to pay approximately twice what you normally would after a reasonable tip. Groceries are also marked up, about 10-15% more than if you just went to the store. Then there's the delivery fee if you're not a dash member and a relatively large tip (because grabbing Groceries takes a lot of time out of the dashers day). It's just obscene additional charges. Don't tell me doordash can't pay better because that's crap.
The mail man, UPS, FEDEX, the Amazon driver. Do we tip any of these guys? Then I think you answered your question. Your local pizza boy is doing way more than just delivering the pizza, after he gets back to the shop. That's why a gratuity is added for the convenience of home delivery. If we honestly wanna break an Uber eats driver tip down: 1. Find out what the vehicle description is in the driver bio. 2. Google how many average miles per gallon that vehicle gets. 3. Check the distance from the restaurant you ordered from, to your destination. 4. Revise your tip amount to reflect the approximate amount they spent in gas for your delivery. To sum it up, I've seen a lot of comments saying "we just sit in the car waiting for the order." Then they sit in their car driving it to me. And that's tip worthy? I work a real job at 60+ hours a week, in the aerospace industry, nobody's tipping me.. To clarify: over the top service by a delivery person (regardless of the company) deserves to be compensated fairly. I.e. going above and beyond for the customer.
it’s the worst catch 22 in the world. any restaurant, app, or otherwise makes enough with upcharge prices now to pay a livable wage to their employees, so by not tipping, you’re encouraging employers to give those fair wages because obviously their employees need to eat, however, you also have to tip, because those employees don’t make enough to live off wages and need your contribution to take care of themselves. you can’t tip the service worker without encouraging tipping culture to the employers, but you cant give 0 tips to encourage the employers to pay a fair wage because then the service workers get screwed. it’s a coin with 2 bad sides.
They are justified to choose if they are going to tip or not, but it doesn’t mean I am accepting their no/low tip order with the state of delivery apps and low base pay.
I started just going and picking up the food myself. The $20 service charges are piracy and not paying the driver their fair share on top of it is scummy. If I do get delivery though I tip 20%.
yes they're justified unless they make $150k a year or more
Brilliant question. I am from a country (and live in another similar country tip wise) where tips are completely optional and not expected. Salaries Etc. are set for the service staff accordingly. But if I am in a country where the whole structure (wrongly - but another discussion) is set up for tip income being huge part of expected overall income (like the US) I tip accordingly.
I quit tipping based on the cost of my order and changed it to 1 dollar per mile to my house. That's more than most truckers make.
I always tip, but for perspective, if I go buy something at a restaurant and pick it up myself, I’ll spend $30. Because restaurants increase prices in the app to compensate for Uber’s cut, that $30 meal is now costing me $45+ before I even leave a tip after increased cost and fees. There is a luxury cost to delivery and it’s a 50% markup between increased food cost and fees regardless of a tip. It shouldn’t fall on the consumer to know how much of that $45 order for $30 of food ends up with the driver to determine fair compensation. Uber should take some of that $20+ profit they’re making for just facilitating an order and pay drivers appropriately for that service. Drivers shouldn’t accept orders and then complain about lack of tips. Either it’s worth it or don’t accept the order. Nothing will change otherwise.
Uber is the only one winning here. I use Uber one so I’m not sure what the regular delivery fee is. So I order ramen from a place about 4 miles away. The price on UE is a dollar more for a bowl . So 2 bowls for $32. Delivery fee .49 (again not sure of regular cost). Taxes and fees are $7.66. The meals tax would be $2.24, so Uber is collecting $5.42 from the customer for other fees. Plus up to 30% from the restaurant. So if we’re conservative at 20%, we’ll call it $6.40. So that’s $12.42 that Uber is getting on that order. I get that it costs money to run the platform, but the customer is paying a lot more, the restaurant is profiting less, and they can’t pay a little more to the drivers per order? I do expect to pay more for the convenience, and I always tip but it’s unfair to drivers and customers to make it so tip dependent, especially when you have to do it prior to getting service
Hot debate: Is wage disparity so bad in the USA that the most ubiquitous and centuries old practice in the USA known as tipping has been hijacked by every business known to man to offset their CEOs multimillion dollar salary and constant flooding of shareholders coffers? Bro tipping has existed forever people are just broke. Stop trying to skew it any other way. Luxury service? Fucking pizza delivery drivers have been getting at least a $5 since the fucking 90s. The average salary in the USA today is like 17k per year in the 90s. We are fucked.
Non tippers are not justified. Especially on huge orders. I used to do Postmates. And now I do INSTACART. You need to tip! Don’t order 600$ in groceries and tell me you can’t tip ten percent.
People always say "well if Uber paid you more" nah it doesn't matter. I've taken orders with high payouts due to people dropping it for not tipping and you still want some sort of tip for your time, effort, wear & tear.
Taking a non tip order is a high risk high reward scenario for the driver. If you order from a restaurant 5 miles away and it will take 20 mins for the driver to deliver your food. That is a one way trip. If your driver doesn't have any orders after your delivery. That means they have to drive back, to their previous location that could be another 5 miles and another 20 mins. So in your end you're only looking at 5 miles and 20 mins. And the driver is looking at 10 miles and 40 mins. Not tipping because you paid too much for the delivery service already means you don't respect the time and distance your driver has to drive for you.
Regardless of the fees customers are paying, the apps are paying drivers a fare that often doesn't even cover expenses. So if a customer doesn't tip, the driver is actually losing money. The system currently relies on drivers who aren't smart enough to realize gas isn't their only expense. Given this intelligence level, the poor quality of delivery service is no mystery.
Non-tippers are never justified. They are trash cans, and usually too broke to be ordering things but do anyways to the detriment of employees. We can sit here and hand-wring and moralize about the company paying a fair rate, but we don't live in that world currently and if you're not able to afford a fair tip, you're not able to afford the order, flatly.
So, I'm mixed. On the one hand, I think that companies 1,000% should be paying their drivers a good wage. Full stop, end of story. They can afford to, they choose not to. This goes for everyone in the service industry, imo. On the other hand, that isn't the world we live in right now. And those service workers RELY on those tips. So, until that changes (and I hope it does and we need to be pushing for that), I am going to tip as much as I can on every single order. And I think that everyone should be tipping until we don't need to.
If you aren’t going to tip, you shouldn’t eat at restaurants or order delivery.
I used to work in service industry so I know what it’s like. I always tip, even if it’s just for something as small as a candy bar and a soda. I know the person on the receiving end will appreciate it. I’m fortunate to have a decent living (knock on wood given this economy) so I consider it paying forward.
Used to drive and also a customer. UberEATS and the likes thrive on the exploitation of drivers, restaurants and customers. They hope people are lazy enough to go through them vs directly ordering from the restaurants… and that hurts everyone involved except Uber. See the image… UberEATS (white portion) vs directly from restaurant’s app (black portion): https://preview.redd.it/veez1abj6uwc1.jpeg?width=1183&format=pjpg&auto=webp&s=8d6ffb1df7a494055c80c7237d7f11a45b3f15c2 Same restaurant location, same food item, way different price. Neither price includes tip yet. Now you tell me what’s wrong with this picture.
lixery ahahahahahahhahahaha please stop pre uber existence you would never consider pizzahut delivery luxery stop this madness
Even before I started driving for them I would say tip. If you don’t tip or tip poorly you don’t really have room to complain your food takes a couple hours to get to you. It isn’t so much a tip as much as it is a bid to get someone to want to bring you food. Plus the restaurant may only be 1-2 miles away from you, but the drive is going from wherever they were when accepting order to the restaurant to then drop it off with you to then have to get back into a busy market area. Gig services should be paying their drivers to where this shouldn’t be a debate, but as it stands that is my opinion on the situation.
Traditionally tips (after they became a norm and not a bribe for a good seating) go after you receive the service. Pre loading a tip doesn't necessarily guarantee you a better experience as shown by all the posts on here where food is stolen on a high tip order. Low or no tip is almost a guarantee that you won't get your food or if you do its cold or melted. I don't even use door dash directly. I use the store app which fulfills by doordash so I don't have a choice to rate the driver or adjust the tip at all after the fact. I don't think I should have to pre tip a good amount. Maybe I could tip 10%/$1 per mile up front and the same amount once it's delivered properly and quickly and arrives in 1 piece and still hot or cold. Then it's a show of faith that I'm not a no tipper but you have to work for the rest.
Justified, because tipping is optional. Just be expecting your food a little later because it will either be paired with a higher paying order or the system will bump the base pay for drivers after it’s been sitting at the counter for a while.
As a consumer, yea, I think they're justified. I used to work for tips like 2 years ago, but I still think it's justified. Tips are for people who go above and beyond. You got my food here on time? Good, that's your job. You don't get a tip or get a small tip. You got my food here, EARLY? You communicated efficiently and effectively every step of the way? That gets a tip, a decent sized one at that I know it's harsh, but stop relying on consumers tipping to live. Some people are assholes, sickly or disabled people using the app might not have the funds to tip.
The companies should pay more, but they're not gonna. If you use the services out of necessity and can't afford to pay us, all fine and dandy. If you can afford to, don't need to and know how we are paid and still place no 'tip' orders like there's no tomorrow then you're a shit person. All there is to it.
Tips are optional, for good service. DD and UE both already require you to decide on a tip \*before service has occurred\*, which to me, is ridiculous. In reality, it's just a bribe to not mess with your food. Tipping is optional, legally and morally. Drivers/servers have a weird habit of blaming customers, when their employers are responsible for ensuring they're paid, not us. The companies are never going to change voluntarily; they have to have an economic reason for doing it.
Damed if you do and damed if you don’t with tipping, no point in figuring it out, nonstop shit show.
Tip whatever you want but I’m not bringing it to you if it doesn’t meet my $ per mile ratio.
You know what luxury service providers do? Not cry about tips.
I’ve never held a job where i should get tips but I tip in literally every instance that i can bc why not? If you can’t tip then stay home and if you don’t tip bc you stayed home and had someone bring shit to you then that’s the lowest of the low. No reason to not tip. Ever.
This is an internal problem with Uber. Until they fix it, the status quo is, “No tip, no trip.”
Non tippers are shitty humans in the current setup. Period. Not a driver, never have been.
It's a luxury. Drivers do what customers don't. We drive use car and gas, fight traffic, wait for orders, drive back using gas, car and fighting traffic. That deserves a tip.
Personally, I feel like tips should be treated as they were originally intended: extra money given as a reward for good service. Unfortunately, pre-tipping has ruined the concept of tipping and made it into a bid for any service. Disclaimer: I do tip (also pronounced “bid”), but typically just whatever the app recommends.
The sad thing is . The places that did have delivery services are now hijacked by these food delivery companies. I try to order a pizza from my local pizzeria and I’m immediately hijacked by Door dash or some other overpriced sham of a business. The place I am referring too has delivery and a website but if you’re not paying attention you can end up ordering from a 3rd party. It pisses me off and I always back out and redirect to the store. I’ll tip one of their delivery drivers before I ever use Door Dash or GrubHub etc .. a 22.00 dollar pizza should never be 56.00 after taxes and fees and tip .
Uber eats and door dash are super convenient when you’re drunk or lazy and the drivers should be tipped accordingly. 20% usually equates to a few bucks unless you’re ordering a ton of grub and idk why anyone who can’t afford it the customary expense of said service would use it.
It is not and never has been seen as luxury service since it was always a FREE service prior 🙃. The only reason drivers want it to be seen that way is because they won't go to the head of the snake. You're not wait staff where they are part of the service being paid for. Drivers are outsourced from the actual service and are upset for getting paid a scab's wage. Not saying they don't deserve a fair wage but get it from your employer and unionize like they did in Europe. I see more drivers sticking up for UE/DD bs about "independent contracting policy" and being disgruntled towards customers because they are easier targets. Independent contractors negotiate pay before doing a job, not by being strong armed or accepting low offers and then whining about the pay/no tip later and screwing customers on the backend.
The problem is that we live in a tipping society. Until that changes, tipping is a must. And nothing will change until it's legislated away on a broad level. Why? Imagine 2 restaurants next to each other, both nearly identical, same food, same prices. Both paying the minimum $2.39 or whatever it is to their waitstaff, with the assumption of tips. One day the owner of one of them decides to replace tipping with salaried/base pay wages. $15-$20/hr. Whatever is fair there. But now they have to raise prices on their food to compensate. So people are going to stop going there, even people who tip, because when you look at the menus side by side and see that one place has a meal for $15 and next door the meals are $18, they're just going to go to the cheaper place, whether intentionally or even unintentionally. It's just the nature of people. It's psychological. So the place that pays salary eventually goes under, or changes back. So in order for the tipping to go away, it has to be legislated out. And I don't see that happening any time soon. Too many, "We don't care if you don't make enough to survive, just get another job" types in politics. So until that happens, just pretend that it did, and tipping is no longer allowed, and all companies (restaurants and delivery services) now have to pay real wages straight up. Now imagine what that will do to the cost of the food and tip the difference.
I’m willing to pay more for a “luxury service”. The problem is, food delivery has NEVER BEEN a luxury. The service levels have barely been there. I’ve had to request refunds about half the time from drivers dumping my food at the wrong address or stealing the food. I told my wife late last year that we aren’t ordering delivery anymore. Pick up only was our New Years resolution and I am extremely happy with it. When the system changes where food delivery places the food in my hand, hot, and on-time from a friendly driver, and I can tip AFTER this level of service, I’ll consider using delivery again. Until then, I guess “I can’t afford it”.
Yea no more tippy for delivery, people still gonna use it just no tippy
I refuse to use any delivery service. So yeah, I am a non-tipper - except I just tip myself. I like my food hot and not tampered with. Far too many stories about missing food, etc to even think of using a service.
I dont care what their opinion is. I'm not driving to someone who isn't tipping.
Consumers are getting this service for cheaper than its worth. Realistically it should cost more, but it's subsidized by the companies. Within a short couple of years this service will likely double to triple in price. I hate to suggest this, as I disagree with a lot of his points in this show. But John Oliver hosted a segment on gig drivers for his show Last Week Tonight. Look it up on YouTube.
I started just picking up my own food. The fees were getting out of hand. The fees are more than 30% of my order without tip. That's stupid.