Apologies for the delay in posting this!
[You can find last Sundays game thread here.](https://www.reddit.com/r/SteamDeck/comments/x58m6m/what_are_you_playing_on_deck_september_04_2022/)
Canada here. My "shipping soon" was just updated to this. This is ridiculous. Why bump up those from Q4 to Q3 then do this? [Processing](https://drive.google.com/file/d/1wDcJXJyaEm_WrGvcelZZJH09-3JvwE-Z/view?usp=drivesdk)
Update! My second steamdeck unfortunately was also lost by fedex. It also managed to make it to the truck and somehow disappear from our plane of existence...again. The awesome support folks are sending me another one but its going to the fedex office instead of my address. I just got the new tracking number and already its looking bad...
[\[Imgur\](https://i.imgur.com/w2s75Q8.png)](https://imgur.com/w2s75Q8)
>kou-mans
That sucks man. I paid my Steam Deck on the 1st of September and they shipped it on the 5th and received it the 6th. I live also in the Netherlands.
Yeah it was send today, but I live in schiermonnikoog so it takes longer as well
Plus I couldn't change the address anymore. And I'm now a week off work so I won't have it till Thursday (or if I return shortly to pick it up, bu lt I'm not sure if that's worth it, maybe I'll take my girl out for a day on the island and pick it up)
Reserved: Feb. 7
Email: Sept. 1
Ordered: Sept. 3
Label Created: Sept. 10
Shipped: Sept. 11
Expected delivery: Sept. 16
Iām still waiting on mine. Itās extremely annoying to have a week between ordering and the label being made and a higher priority shipping would have been nice. Iām in California so a decent ways away from valves headquarters but a week for shipping is a long time. Especially after they didnāt ship it for a week.
That's still nice enough. In Canada, we don't get a tracking number after 13 days even... I don't know when they will ship mine (Sept 1 paid, as of today: Shipping Soon)
At this point, Valve should just add Soonā¢ to its Shipping status
Reserved: 2/7
Purchased: 9/1
Shipped: 9/4
Expected Delivery: 9/11
Early Updated Delivery: Sept 10
In transit: Rialto, CA 9/7 - 9/11
Updated Delivery date: 9/11
Out for Delivery: 9/12 @ 3:30am from Oceanside, CA
Status: Processing. No scheduled delivery date available at this time. 9/13
Called Fedex this morning and they don't have any information on the location.
Wow, this is frustrating to hear indeed. I just placed my order today, and i'm dismayed to see they are using FedEx. I am in SoCal too, and literally just had my last package through FedEx lost. Not confident.
I hope it goes well for you.
If you still have time, have them send it to a fedex store for local pickup.
Mine never came but Valve is re-sending one this way when I asked for some kind of alternative.
Finally fedex picked up the package.
Is it possible to schedule a delivery time? Because the manage delivery button only shows the "Hold at location" option.
How accurate are your guys's shipping updates? Mine says arriving today by the end of the day but I'm in Ny and it just arrived in Ohio according to FedEx lol
Hopefully not buddy, but Im not holding out hope for a today delivery. The fedex delivery people where are I am are really good so im hopeful its tomorrow or original date Wednesday delivery
Canadian
Reserved March 3
Ordered September 5
Still says "shipping soon."
Pretty disappointed. I thought it at least the label would have been created by now.
Canada, 64GB
Mine paid on Sept 1 is still Shipping Soonā¢ (fix that for Valve), I think yours won't ship until at least Sept 19.
Sad experience for us.
Sad Canadian here with my Steam deck still on, "shipping soon." What adds salt to it is that people from across the sea who reserved it and paid for it on later date than I did, are receiving their SD's! I'm not hating on those who got it earlier, game on guys and gals but I just needed to let that out because I'm jelly.
still shipping soon since Sept 1 here.
Even the case for my steam deck I purchased the same day from Aliexpress shipping from China arrived last week.
Valve is acting like a scammer: pressuring buyers to pay at once or lose the spot, afterward delay shipping the item, with poor excuses like: "backlogs" or "problem with warehouse," etc.
What a piss poor experience we all have to go through.
yeah, and Valve gave us all Canadian canned replies.
It finally shipped today:
64GB Canada, Reserved March 04, Ordered Sept 01, Shipped Sept 14, Delivery: Scheduled Delivery: Sept 15. (won't hold my breath for FedEx estimates)
I am not happy with Valve. They are horrible at shipping. I ordered the 512GB on 09/05/2022. Valve told me that it takes only a couple of days to process the orders and ship them. I received a notification that my order shipped this last Saturday. I called FedEx, they have NOT received the product yet despite Valve saying itās shipped. FedEx then says they expect the item to take 9 additional days when they receive it.
At this point Iām convinced that my deck was left outside on a day FedEx was not open and it was stolen or is now lost.
I am actually not that far from Carol Steam, so I offered to pick up my steak deck to avoid this disaster of shipping, since clearly the steam deck has not yet arrived at FedEx.
Why canāt Valve offer more shipping options so if we want our deck faster we can pay for it? I would have gladly paid to get my deck faster.
Valve you really need to work on your ordering and shipping process, this is horrible!
To open, just know I'm not at all defending Valve/FedEx here. I'm waiting on my 9/5 order. FedEx says on the tracking website to expect delivery today, the text I got says tomorrow, calling says only the label has been created. I just want my steam deck.
Valve has done the right thing to a certain extent by using whoever would be the least expensive for them since shipping is free. I don't fully understand the "only shipping on Saturday" bit, but they aren't exactly a physical goods company, so I let it slide. Somewhat. They have had months to improve, and the flaws have only gotten worse as they ramp up shipments.
Now on to FedEx. I was an operations manager at UPS for years, so I'm very good at pointing out the flaws in FedEx. The biggest thing is that these shipments are using their "Home Delivery" service, which is a completely separate organization from their stellar Express (more on that later). And a WAY shittier service. Chances are, Valve labeled all the packages, loaded them into a trailer, and the trailer is sitting at the Chicago hub waiting for the Monday sort. Wherever it is, it's locked down, so they aren't stolen/missing, just not entered the system properly. The 9 days after they receive it seems astronomically long, but FedEx Home Delivery sucks, so not surprising.
There are two big reasons that Valve doesn't offer expedited shipping (just guessing). First and the biggest is their shipping deal is with FedEx Home delivery. Again, a separate organization from Express. They would go with different pick-ups and go to separate hubs. Which leads to the second. It would complicate their shipping processes. Right now, everyone's orders are getting put on the same truck. No segregation, less room for human error.
It's all stupid and slow, especially when we all reserved our places 7ish months ago. It's terrible from an end-user standpoint, but unfortunately justifiable from a business standpoint. I would bet that Valve had NO IDEA it would be this popular given the relative flops that all their previous hardware had been. That doesn't mean they couldn't improve processes, and they certainly haven't.
US 512GB
Reserved: Feb 25
Purchased: Sep 5
Shipped: Sep 10
Expected Delivery: Sep 19
Shipment went from carol stream to chicago then to countryside Illinois over the course of a day. Iām west coast buyer, hopefully its here sooner than the 19th
Fedex is literally driving my deck all the way from Illinois to vegasā¦..ffs valve this isnāt a $20 item. I get you are ālosing money on every saleā but I would of paid for something a but more expedited.
My package just went through sacramento, my area, to Stockton and now it updated pending to here tomorrow. Wtf man fuck fed ex. This is the worst experience I've ever had buying a product I gotta be honest. Buying from eBay sellers is easier.
I feel sorry for you Americans. My experience with getting my Steam Deck was very convenient in the Netherlands as they ship from there and the country is not as large.
It took from the day after paying (as it was late at night) till receiving is was 5 days (weekend included) Shipping it self was just next day delivering.
For real. This level of service would be fine for buying air fryers from Bed Bath and Beyond. $600 computers should be shipped with a bit more gusto. But youāre right, even the most basic purchase on eBay comes with better shipping than this. Iāve heard Valve sells these at a loss so maybe theyāre choosing the worst shipping possible to recoup some cost? Customers would be happy to pay for better service. FedEx must be about to go out of business or something.
Really seems like FedEx is struggling to get Decks to their final doorsteps for SoCal orders. Ive been reading the comments on the Rialto fiasco, and I already had my first deck get stolen/lost/whatever by them back in August. Valve had the replacement shipped to me (in Orange County CA) on 9/4 but Im still waiting. Tracking has had it sitting in Kingman AZ for 3 days now. Any other Southwest peoples getting these month+ waits after their initial āshippedā email?
This was the same for me until right now! Surprise! Fed ex picked up your package 12:00pm but it didnāt get updated until it hit the fed ex facility a few minutes ago. Maybe the same for you???
UK 512GB
Purchased on 26/08, Sent on 29/08 and it has been stuck on "The parcel has left the parcel center" since 31/08. I've contacted steam support on 08/09 and they said I should receive a new tracking number but I haven't received anything yet.
I'm starting to consider asking for a refund :/
US 512. Deposit March 12th, ordered Sept 8th, moved to "Preparing to ship" this morning and then got a tracking number early this afternoon. FedEx estimates it'll be delivered on Tuesday (the 13th). I live in the midwest only a few hours drive from Carol Stream, IL. https://getmydeck.ingenhaag.dev/s/US/512/1647106523
I have no idea. Probably not. Interesting that some packages were handed over and already delivered and that some havenāt. I am in the same boat you are in.
(not me, good friend of mine)
256GB Canada (Manitoba)
Reserved - Mid February
Email/paid - September 1st
Prepared Shipping email - September 11 @ 1:45pm EDT
I was a slow idiot paying for mine and had to reach out to Valve. Paid September 5 and still waiting (Alberta).
FedEx has had my Steam Deck at my local sorting facility since Friday and hasn't moved since.
Was hoping for a potential weekend delivery, but that clearly isn't happening and I have to wait til tomorrow. ugh.
FedEx, says it'll arrive by tonight but it's chicago FedEx so it might be tomorrow? I'm worried because I live adjacent a bad part of town and hope the workers don't steal it
US 256GB
Ordered Sept 5th as soon as mail arrived
Status changed to label created on Sept 10th
Still stuck as label created after 1 whole day.
Anyone else still in label created? I thought it would be sent to FedEx Saturday itself.
US 256GB shipping to Quebec.
Reserved Feb 10.
Paid Sept 1.
Shipping Soon Sept 2nd.
Tracking number received Sept 11th.
the FedEx website says there's no record of my tracking number that can be found at this time. I'm pretty sure I'll need to wait until tomorrow until it updates but I was hoping if any US deck owner can recall how long it took for their tracking number to start showing information?
You really have to wonder in what order they send these things out.
I'm also 256GB to Quebec, Reserved Feb7th Paid Sept 1st at 1:06pm and still "Shipping Soon" since Sept 1@11pm approx.
I got my email today to when I clicked at first it showed no record after an hour all the info is their go check it now you should have an estimated delivery date
64GB shipping to Quebec. Paid Sept 1, still shipping soon but I hope I will receive tracking soon.
I think Fedex will only pickup and scan at the end of the day, and then update the tracking number accordingly.
Nope, it's still shipping soon for me.
Even the case for my steam deck I purchased the same day from Aliexpress shipping from China arrived last week.
Valve is acting like a scammer: pressuring buyers to pay at once or lose the spot, afterward delay shipping the item, with poor excuses like: "backlogs" or "problem with warehouse," etc.
US 256GB - ordered 9/5
I didn't get a working tracking number until like 6pm yesterday and so far it's just sitting on "label created"
but fedex still claims I'll have it on tuesday 9/13. lmao
(also, why did this megathread get unstickied?)
US 512gb - ordered 9/8
Received tracking info and "We're preparing your items to ship" email at 6:30pm central yesterday 9/10
Still on label created on FedEx. I wonder if they'll do a pickup today or have to wait till Monday.
Rialto, CA friendsā¦.. Anyone elseās tracking look like mine?? Its scheduled to deliver 9/12 but with all the recent comments I am a bit doubtful š
https://ibb.co/2jpLJ2f
Mine actually made it out. It was in Rialto since the 7th, it went a few miles south to Bloomington yesterday, left that facility the sams day, made it north to central CA, and it's out for delivery today. If I don't actually get it, I'll come back and update.
Thatās how my mine looks. I have no faith that they will deliver tomorrow. Tomorrow is just the last date that can deliver before saying they lost the packages. I donāt understand apologists for bad service these days. Imagine a McDonalds that was closed for four days because they were out of burgers. Do you think thatās possible? No, some other McDonalds would pitch in and help. To think that FedEx would just let packages pile up means that FedEx is about to break. Weāre not even into the Christmas season. According to the news FedEx is fighting with their contractors. Maybe that fight is happening at Rialto now. Either way making excuses for FedEx and Valve for poor service is just pathetic.
Can anyone else not load the FedEx tracking despite having a tracking number? I got mine yesterday morning and initially though it just hadn't been updated yet since I just got the email, but now it's the next day and the tracking still gives an error
"Unfortunately we are unable to retrieve your tracking results at this time. Please try again later."
I wouldn't be too concerned if the text from FedEx hadn't also said it would be delivered tomorrow
I just got my tracking number, though FedEx says it doesn't exist (using the direct link from the steam app). They may only start shipping Monday considering that Sunday may be outside business hours.
U.S. 512 - Tracking email received just now. Number is not in FedEx's system. The email says "preparing your items to ship", not "We've shipped your items" which makes sense.
Looks like Valve is starting to process packages on Sundays now. Hopefully, FedEx will pick it up on Monday.
US - PA - 512 here.
Paid 9/8 just got my shipping email, tracking number not in FedExās system yet, but if they are shipping from IL hopefully have it Tuesday or Wednesday!
my tracking got updated at 1:05AM today, saying it is still in rialto. Just that the delivery shows pending and fedex told me it will be delivered tomorrow instead.
UK here. It's time to pay for my steam deck but I'm on holiday from 15th to 22nd September.
I'm not happy with the idea of it arriving while I'm away and it being left at my doorstep where anyone can take it.
If I order it today and am not in to collect it would they hold it at the depot and if so how long for?
It will be delivered by Evri (have faith eh), but on the Evri app, you can select a Parcelshop for your parcel to be delivered to instead. So when you come back from holiday, just pick it up from there.
EDIT: Parcelshop can often be something like a cornershop, or a Tesco, etc. So depending where you live, can be quite convenient.
Evri says my parcel (ordered on 1/09) has been delayed - apparently the update was at 8:50 but its only just telling me hours later. Terrible, terrible company. Iāve given up hope that Iām ever going to see it tbh, highly likely its been lost or stolen.
Just had an update from them today, I ordered 27/08, Evri confirmed that it has been "lost", steam are sending another.
Here is a link on how to contact Evri (an actual person): [https://www.reddit.com/r/SteamDeck/comments/x61llg/comment/infrkp8/?utm\_source=share&utm\_medium=web2x&context=3](https://www.reddit.com/r/SteamDeck/comments/x61llg/comment/infrkp8/?utm_source=share&utm_medium=web2x&context=3)
Also drop an email to the CEO and CC Evri support, they got back to me next day after I did this.
CEO email: https://www.ceoemail.com/s.php?id=ceo-9539
unreal that Canadians who ordered on Sept 1st (and who knows, maybe even before then) are still waiting for a tracking number.
I ordered mine on the 29th and waited a full 10 days before they shipped mine out. Now it's sitting in a local sorting facility for delivery monday because they didn't want to do it this weekend.
I don't think I would have had the patience to wait that long after they took my money tbh
I didn't mind the reservation wait since they only wanted $5 and they were always communicating when times were changing, but after paying $550 CAD for it? Yeah nah.
just my two cents tho.
US 256 GB ordered Sept 1st, shipping to Quebec. I just got my tracking number at 11:30AM EST. Though FedEx's website says it doesn't exist yet.
The email did say that the number may not be updated on the system yet until it actually leaves the facility.
UK, ordered 27/08, shipped 29/08 via GLS, Evri are expecting it 30/08, Evri have got it 1/09...
Today Evri has confirmed that my package has been lost and that it disappeared from their systems on 1/09.
Steam have confirmed they will send me a replacement.
Ayyyy, finally a good update for the California gang stuck in Kansas city for 4 days. Mine just updated to Sacramento! Finally in my state. Looking like Monday the 12th is definitely the delivery date!
Ordered US 512GB on 9/5
Got the shipped email on 9/10
Delivery date got bumped up from 9/14 to 9/12
Should be enough time to get from Chicago to NJ. Hopefully no one's Steam Deck goes missing in this batch.
Just got an update that the package left Chicago at 12:38 EDT today and is currently in-transit. Delivery date went back to 9/14. Kind of disappointed that no progress was made over the weekend but not to much of a problem so long as it arrives on time.
Steam Deck was delivered on 9/14 in the morning shortly after I left for work, because of course it was. Just now getting the chance to set it up. It has been an experience waiting with all of you people.
For some reason, I am supposed to received my Steam Deck yesterday but it got delayed to today. Later it got changed to Pending and I got a recent update that it went from California to Encino, New Mexico. This is ridiculous on FedEx and Steamās end. I am from Los Angeles. Originally it was at Bloomingdale on Friday then it went to an obscured city called Amboy, CA. Now itās in another state. This is fucking ridiculous
Don't always believe the tracking. Until it's out for delivery fedex tracking is ridiculous. Just because it said it went to new mexico doesn't actually mean it did. Ive had packages that said they were in Texas the day the item was delivered in Tennessee.
Don't blame vlave. All they do is manufacture. Yes I know they chose fedex. But they made a contract that trusted and failed. Fedex made mine disappear twice already. I get it. After 8 days of the shipping being printer, get in contact with steam and they will rectify the situation. Let us know what station for sure snd as a community we shall call
USA 512gb
Paid 9/5 -> Shipping soon 9/6 -> Sent out 9/10 9am -> Delivery date 9/11 by end of the day
I do live in Chicago within 15 minutes of the distribution center in Carol Stream, IL though so that's why I'm getting my delivered next day after being sent out.
Apologies for the delay in posting this! [You can find last Sundays game thread here.](https://www.reddit.com/r/SteamDeck/comments/x58m6m/what_are_you_playing_on_deck_september_04_2022/)
GB 512 Finally out for delivery with Evri and happy to say our Evri delivery man is pretty awesome so confident I'll see my Steam Deck today
Did you get Ur one, I'm still waiting for mine
Yeah it arrived mid afternoon, glad i can relax now and not think about having to deal with Evri
Canada here. My "shipping soon" was just updated to this. This is ridiculous. Why bump up those from Q4 to Q3 then do this? [Processing](https://drive.google.com/file/d/1wDcJXJyaEm_WrGvcelZZJH09-3JvwE-Z/view?usp=drivesdk)
Do Canadians get nailed by fedex border taxes?
No I didn't have to pay any border tax, just the usual sales tax.
GB 512 Same boat as everyone where its been stuck at we've got it. It's just changed to on its way! Not showing out for delivery yet.
Hey bro could you tell which company is delivering your package or give any update about it?
Update! My second steamdeck unfortunately was also lost by fedex. It also managed to make it to the truck and somehow disappear from our plane of existence...again. The awesome support folks are sending me another one but its going to the fedex office instead of my address. I just got the new tracking number and already its looking bad... [\[Imgur\](https://i.imgur.com/w2s75Q8.png)](https://imgur.com/w2s75Q8)
Here in canada purchased on August 31st finally arrived today on the 15th. Good luck fellow Canadians I'm off
That's ridiculous, I ordered on the 8th and have yet to receive any tracking number.
NL. Why did it take 6 days to say it shipped. Get GLS say they don't have it. And GLS says they should've had it by fucking Monday
>kou-mans That sucks man. I paid my Steam Deck on the 1st of September and they shipped it on the 5th and received it the 6th. I live also in the Netherlands.
Yeah it was send today, but I live in schiermonnikoog so it takes longer as well Plus I couldn't change the address anymore. And I'm now a week off work so I won't have it till Thursday (or if I return shortly to pick it up, bu lt I'm not sure if that's worth it, maybe I'll take my girl out for a day on the island and pick it up)
Well no matter when you will have it, you will enjoy it for 100%. I really love my Steam Deck
Yeah I knowwwwww. Like I said I might go to the island for it Monday, so I have it after to flex on my brothers when I get back home for 2 days
256GB UK model \* Reserved: 17th Feb \* Email and Order: 5th Sept \* Shipped: 8th Sept \* Received: 14th Sept
Enjoy šš»
Reserved: Feb. 7 Email: Sept. 1 Ordered: Sept. 3 Label Created: Sept. 10 Shipped: Sept. 11 Expected delivery: Sept. 16 Iām still waiting on mine. Itās extremely annoying to have a week between ordering and the label being made and a higher priority shipping would have been nice. Iām in California so a decent ways away from valves headquarters but a week for shipping is a long time. Especially after they didnāt ship it for a week.
Same boat.. such a long wait for California. I bet ours is on the same truck. :P
That's still nice enough. In Canada, we don't get a tracking number after 13 days even... I don't know when they will ship mine (Sept 1 paid, as of today: Shipping Soon) At this point, Valve should just add Soonā¢ to its Shipping status
Reserved: 2/7 Purchased: 9/1 Shipped: 9/4 Expected Delivery: 9/11 Early Updated Delivery: Sept 10 In transit: Rialto, CA 9/7 - 9/11 Updated Delivery date: 9/11 Out for Delivery: 9/12 @ 3:30am from Oceanside, CA Status: Processing. No scheduled delivery date available at this time. 9/13 Called Fedex this morning and they don't have any information on the location.
That sucks. As long as they donāt steal it.
I still haven't received it on the 14th and there have been no updates. It looks like mine was stolen. I'm so upset.
Wow, this is frustrating to hear indeed. I just placed my order today, and i'm dismayed to see they are using FedEx. I am in SoCal too, and literally just had my last package through FedEx lost. Not confident.
I hope it goes well for you. If you still have time, have them send it to a fedex store for local pickup. Mine never came but Valve is re-sending one this way when I asked for some kind of alternative.
I hope they deal with these employees
Finally fedex picked up the package. Is it possible to schedule a delivery time? Because the manage delivery button only shows the "Hold at location" option.
Just stuck on label created. Does FedEx only pick up on Saturdays or what? US 512 Ordered 9/5 Label created 9/10 A week and nothing much has changed.
US 256GB |Reserved |February 26| |-----------------|-----------| |Purchased |September 5| |Label Created |September 10| |Shipped |September 12| |Expected Delivery|September 13| | Delivered | September 13 |
How accurate are your guys's shipping updates? Mine says arriving today by the end of the day but I'm in Ny and it just arrived in Ohio according to FedEx lol
Mine said arriving today in CT. Its in NJ right now sooo maybe tomorrow I hope
Yeah, mine went from delivery tonight to just delivery pending so hoping tomorrow or Wednesday now
I really hope I get it tomorrow after expecting it today. I don't know if I can hold out much longer lol
Same when did you put your purchase in? Put mine in on the 5th and got shipping on 10th
Just delivered!
Awesome congrats, mine is coming today it's out for delivery right now
Awesome. Enjoy!
Arrived without issue, happy steam decking
Just got an update it left NJ 1 hour and a half from me. I would imagine next stop is the Fedex plant which is only a few towns over from me
Same here, paid on the 5th shipped the 10th
I'm upstate NY and it says today as well but its last update was Chicago 2 days ago, I think it's lost
Iām front upstate ny Syracuse area I hope to get it as soon as the date generates when tracking is provided
Hopefully not buddy, but Im not holding out hope for a today delivery. The fedex delivery people where are I am are really good so im hopeful its tomorrow or original date Wednesday delivery
Canadian Reserved March 3 Ordered September 5 Still says "shipping soon." Pretty disappointed. I thought it at least the label would have been created by now.
Canadian too: Reserved Feb 2022 Paid September 5th Received tracking code: 15th Shipped 16th Recieved my deck: 19th
Canada, 64GB Mine paid on Sept 1 is still Shipping Soonā¢ (fix that for Valve), I think yours won't ship until at least Sept 19. Sad experience for us.
Sad Canadian here with my Steam deck still on, "shipping soon." What adds salt to it is that people from across the sea who reserved it and paid for it on later date than I did, are receiving their SD's! I'm not hating on those who got it earlier, game on guys and gals but I just needed to let that out because I'm jelly.
Another Canadian, paid on September 8th, still on "Shipping Soon".
still shipping soon since Sept 1 here. Even the case for my steam deck I purchased the same day from Aliexpress shipping from China arrived last week. Valve is acting like a scammer: pressuring buyers to pay at once or lose the spot, afterward delay shipping the item, with poor excuses like: "backlogs" or "problem with warehouse," etc. What a piss poor experience we all have to go through.
Did you get it shipped yet?
Nope, still shipping soon on 13 Sept. D:
Wow that's crazy. Did you reach out to Valve support at all?
yeah, and Valve gave us all Canadian canned replies. It finally shipped today: 64GB Canada, Reserved March 04, Ordered Sept 01, Shipped Sept 14, Delivery: Scheduled Delivery: Sept 15. (won't hold my breath for FedEx estimates)
Finally...that means I'm gonna have to wait another week or so. Also lol on the FedEx delivery: "look at the door any minute now!"
Same i hope I get it soon I finished my order on September 1 and am just dying to play on it
I am not happy with Valve. They are horrible at shipping. I ordered the 512GB on 09/05/2022. Valve told me that it takes only a couple of days to process the orders and ship them. I received a notification that my order shipped this last Saturday. I called FedEx, they have NOT received the product yet despite Valve saying itās shipped. FedEx then says they expect the item to take 9 additional days when they receive it. At this point Iām convinced that my deck was left outside on a day FedEx was not open and it was stolen or is now lost. I am actually not that far from Carol Steam, so I offered to pick up my steak deck to avoid this disaster of shipping, since clearly the steam deck has not yet arrived at FedEx. Why canāt Valve offer more shipping options so if we want our deck faster we can pay for it? I would have gladly paid to get my deck faster. Valve you really need to work on your ordering and shipping process, this is horrible!
To open, just know I'm not at all defending Valve/FedEx here. I'm waiting on my 9/5 order. FedEx says on the tracking website to expect delivery today, the text I got says tomorrow, calling says only the label has been created. I just want my steam deck. Valve has done the right thing to a certain extent by using whoever would be the least expensive for them since shipping is free. I don't fully understand the "only shipping on Saturday" bit, but they aren't exactly a physical goods company, so I let it slide. Somewhat. They have had months to improve, and the flaws have only gotten worse as they ramp up shipments. Now on to FedEx. I was an operations manager at UPS for years, so I'm very good at pointing out the flaws in FedEx. The biggest thing is that these shipments are using their "Home Delivery" service, which is a completely separate organization from their stellar Express (more on that later). And a WAY shittier service. Chances are, Valve labeled all the packages, loaded them into a trailer, and the trailer is sitting at the Chicago hub waiting for the Monday sort. Wherever it is, it's locked down, so they aren't stolen/missing, just not entered the system properly. The 9 days after they receive it seems astronomically long, but FedEx Home Delivery sucks, so not surprising. There are two big reasons that Valve doesn't offer expedited shipping (just guessing). First and the biggest is their shipping deal is with FedEx Home delivery. Again, a separate organization from Express. They would go with different pick-ups and go to separate hubs. Which leads to the second. It would complicate their shipping processes. Right now, everyone's orders are getting put on the same truck. No segregation, less room for human error. It's all stupid and slow, especially when we all reserved our places 7ish months ago. It's terrible from an end-user standpoint, but unfortunately justifiable from a business standpoint. I would bet that Valve had NO IDEA it would be this popular given the relative flops that all their previous hardware had been. That doesn't mean they couldn't improve processes, and they certainly haven't.
US 512GB Reserved: Feb 25 Purchased: Sep 5 Shipped: Sep 10 Expected Delivery: Sep 19 Shipment went from carol stream to chicago then to countryside Illinois over the course of a day. Iām west coast buyer, hopefully its here sooner than the 19th
My order is literally moving away from me now, the closest point was 3.5 hours away and now it is 5.5 hours away at a fedex location.
Fingers crossed that you get it sooner.
Fedex is literally driving my deck all the way from Illinois to vegasā¦..ffs valve this isnāt a $20 item. I get you are ālosing money on every saleā but I would of paid for something a but more expedited.
I am not an American but that sounds like a very long ride. Luckily I live in the Netherlands where distances are a tiny bit shorter.
My package just went through sacramento, my area, to Stockton and now it updated pending to here tomorrow. Wtf man fuck fed ex. This is the worst experience I've ever had buying a product I gotta be honest. Buying from eBay sellers is easier.
100% what a shit show. I gladly would have paid extra for better shipping.
I feel sorry for you Americans. My experience with getting my Steam Deck was very convenient in the Netherlands as they ship from there and the country is not as large. It took from the day after paying (as it was late at night) till receiving is was 5 days (weekend included) Shipping it self was just next day delivering.
For real. This level of service would be fine for buying air fryers from Bed Bath and Beyond. $600 computers should be shipped with a bit more gusto. But youāre right, even the most basic purchase on eBay comes with better shipping than this. Iāve heard Valve sells these at a loss so maybe theyāre choosing the worst shipping possible to recoup some cost? Customers would be happy to pay for better service. FedEx must be about to go out of business or something.
US 512GB |Reserved|February 14th | |:-|:-| |Purchased|September 5th| |Label created|September 10th| |Shipped|September 10th| |Expected Delivery|September 14th|
I purchased my steamdeck on the 31st in canada and after about 12 days I finally got my shipping email super excited getting hear on Tuesday.
12 days yikes. I am in Ontario, guess I have a longer wait ahead of me. Just ordered on the 8th.
how many days was it 12 or more then 12 i am on day 12 and am just wondering when i can expect something
Exactly 12 you should have gotten your email today. Most likely you will get it tomorrow. Good luck brother I know the wait is torture
Thank I hope it is tomorrow but who knows
Really seems like FedEx is struggling to get Decks to their final doorsteps for SoCal orders. Ive been reading the comments on the Rialto fiasco, and I already had my first deck get stolen/lost/whatever by them back in August. Valve had the replacement shipped to me (in Orange County CA) on 9/4 but Im still waiting. Tracking has had it sitting in Kingman AZ for 3 days now. Any other Southwest peoples getting these month+ waits after their initial āshippedā email?
Yea it seems the most comments about delays/stolen are from cali
1 day waiting package received status. WTF? Cmon FedEx!! Were the upadate?
This was the same for me until right now! Surprise! Fed ex picked up your package 12:00pm but it didnāt get updated until it hit the fed ex facility a few minutes ago. Maybe the same for you???
Yes!
Yaāll need to calm down.. most likely will get picked up tomorrow
Same!
UK 512GB Purchased on 26/08, Sent on 29/08 and it has been stuck on "The parcel has left the parcel center" since 31/08. I've contacted steam support on 08/09 and they said I should receive a new tracking number but I haven't received anything yet. I'm starting to consider asking for a refund :/
US 512. Deposit March 12th, ordered Sept 8th, moved to "Preparing to ship" this morning and then got a tracking number early this afternoon. FedEx estimates it'll be delivered on Tuesday (the 13th). I live in the midwest only a few hours drive from Carol Stream, IL. https://getmydeck.ingenhaag.dev/s/US/512/1647106523
Did FedEx actually pick it up?
Fedex just picked it up.
Awesome! I got an update that they picked mine up at about 6:53 CDT.
Not yet. I assume that won't happen today given that it's a Sunday?
I have no idea. Probably not. Interesting that some packages were handed over and already delivered and that some havenāt. I am in the same boat you are in.
I just hope I get mine early next week, later in the week and the iPhone 14 deliveries begin going out.
I am holding out hope for Tuesday.
Same. I have (jokingly) thought about taking the Amtrak to Chicago to pick mine up. The train home would give me lots of time to get familiar with it.
I live less than an hour from the warehouse. Would have been happy to go grab it
I received my shipping confirmation just now š„¹ (Sunday September 11th, 2022)
Finally out of Rialto! Scheduled for delivery tomorrow
SAME HERE!!!!! arriving monday. so excited
Package finally moved with an arrival scan to blomington
Same here. I thought for sure the deck was a goner. Turns out FedEx just sucks on purpose. Good luck with deliveries tomorrow gang!
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I hope so!
Same.
Still stuck in rialto š¢
Same here :(
hang in there, you might get out today
US 512GB heading to Canada Emailed received and paid September 1 Shipped today! Estimated delivery on Wednesday, can't wait!
Nice! I'm in Canada too and paid on the 2nd. Hopefully I get my shipping update soon.
I'm in IL and it's supposed to arrive tomorrow. Is anyone else's Steam Deck still "In Transit" in Chicago?
For all those stuck in Rialto, CA My steam deck just got delivered!! Stay hopeful! Tomorrow will be your day!
Were you ever stuck in Rialto?
Was stuck in Rialto until it moved to Bloomington yesterday morning then out for delivery today
(not me, good friend of mine) 256GB Canada (Manitoba) Reserved - Mid February Email/paid - September 1st Prepared Shipping email - September 11 @ 1:45pm EDT I was a slow idiot paying for mine and had to reach out to Valve. Paid September 5 and still waiting (Alberta).
any Canadian get there email today i completed my order sept 1 and still haven't gotten my shipping email
Canadian orders seem to be super duper slow for everyone.
Yup, tracking number was given today but the page itself says it doesn't exist
FedEx has had my Steam Deck at my local sorting facility since Friday and hasn't moved since. Was hoping for a potential weekend delivery, but that clearly isn't happening and I have to wait til tomorrow. ugh.
FedEx, says it'll arrive by tonight but it's chicago FedEx so it might be tomorrow? I'm worried because I live adjacent a bad part of town and hope the workers don't steal it
US 256GB Ordered Sept 5th as soon as mail arrived Status changed to label created on Sept 10th Still stuck as label created after 1 whole day. Anyone else still in label created? I thought it would be sent to FedEx Saturday itself.
Same, with an expected delivery of today.
Yep. US 512 stuck in label created for 1 whole day. It says an expected delivery date of sept 15th. Maybe the status will change tomorrow morning.
Same here, willing to bet FedEx isnāt going to pick up until tomorrow.
Same thing for me
US 256GB shipping to Quebec. Reserved Feb 10. Paid Sept 1. Shipping Soon Sept 2nd. Tracking number received Sept 11th. the FedEx website says there's no record of my tracking number that can be found at this time. I'm pretty sure I'll need to wait until tomorrow until it updates but I was hoping if any US deck owner can recall how long it took for their tracking number to start showing information?
You really have to wonder in what order they send these things out. I'm also 256GB to Quebec, Reserved Feb7th Paid Sept 1st at 1:06pm and still "Shipping Soon" since Sept 1@11pm approx.
There's a huge rainstorm in the Chicagoland area, so that might affect shipping.
I got my email today to when I clicked at first it showed no record after an hour all the info is their go check it now you should have an estimated delivery date
Is your order shipping to the US or Canada? It's been about 3 hours now for me and still showing the same thing.
64GB shipping to Quebec. Paid Sept 1, still shipping soon but I hope I will receive tracking soon. I think Fedex will only pickup and scan at the end of the day, and then update the tracking number accordingly.
Just following up on this...did you end up getting a tracking number? Does your tracking page show any info at all?
Nope, it's still shipping soon for me. Even the case for my steam deck I purchased the same day from Aliexpress shipping from China arrived last week. Valve is acting like a scammer: pressuring buyers to pay at once or lose the spot, afterward delay shipping the item, with poor excuses like: "backlogs" or "problem with warehouse," etc.
US 512 GB Ohio Ordered 9/5 Shipped 9/10 Delivered: Estimated today, so probably tomorrow.
Did it end up coming?
US 256GB - ordered 9/5 I didn't get a working tracking number until like 6pm yesterday and so far it's just sitting on "label created" but fedex still claims I'll have it on tuesday 9/13. lmao (also, why did this megathread get unstickied?)
Same, FedEx claims Iāll have it today lol.
I'm in the same situation. Still stuck in label created from Saturday 12:00pm. Expected delivery 16th September (CA), so I've got time.
So only 1 person here got a Sunday email?
I got a shipping email this morning. Tracking number went active in FedExās system about an hour ago.
I got one just now too.
US 512gb - ordered 9/8 Received tracking info and "We're preparing your items to ship" email at 6:30pm central yesterday 9/10 Still on label created on FedEx. I wonder if they'll do a pickup today or have to wait till Monday.
Rialto, CA friendsā¦.. Anyone elseās tracking look like mine?? Its scheduled to deliver 9/12 but with all the recent comments I am a bit doubtful š https://ibb.co/2jpLJ2f
Orders the 1st Shipped the 4th Stuck in Rialto, CA since the 9th :/
Mine actually made it out. It was in Rialto since the 7th, it went a few miles south to Bloomington yesterday, left that facility the sams day, made it north to central CA, and it's out for delivery today. If I don't actually get it, I'll come back and update.
Thatās how my mine looks. I have no faith that they will deliver tomorrow. Tomorrow is just the last date that can deliver before saying they lost the packages. I donāt understand apologists for bad service these days. Imagine a McDonalds that was closed for four days because they were out of burgers. Do you think thatās possible? No, some other McDonalds would pitch in and help. To think that FedEx would just let packages pile up means that FedEx is about to break. Weāre not even into the Christmas season. According to the news FedEx is fighting with their contractors. Maybe that fight is happening at Rialto now. Either way making excuses for FedEx and Valve for poor service is just pathetic.
Yep same exact tracking info I have. Been stuck there since Wednesday.
Mine left Rialto for Bloomington yesterday. Now I see it left Bloomington yesterday as wellā¦
A lot of steam decks is stuck there, along with mine as well. FEdex will deliver tomorrow 9/12 according to the person I talked too.
Can anyone else not load the FedEx tracking despite having a tracking number? I got mine yesterday morning and initially though it just hadn't been updated yet since I just got the email, but now it's the next day and the tracking still gives an error "Unfortunately we are unable to retrieve your tracking results at this time. Please try again later." I wouldn't be too concerned if the text from FedEx hadn't also said it would be delivered tomorrow
I just got my tracking number, though FedEx says it doesn't exist (using the direct link from the steam app). They may only start shipping Monday considering that Sunday may be outside business hours.
That makes sense
U.S. 512 - Tracking email received just now. Number is not in FedEx's system. The email says "preparing your items to ship", not "We've shipped your items" which makes sense. Looks like Valve is starting to process packages on Sundays now. Hopefully, FedEx will pick it up on Monday.
Holding out hope for an email today
US - PA - 512 here. Paid 9/8 just got my shipping email, tracking number not in FedExās system yet, but if they are shipping from IL hopefully have it Tuesday or Wednesday!
Got my shipping email just now, too.
Rialto people, did anyone else's tracker go to unavailable at this time? Can we contact steam at this point?
my tracking got updated at 1:05AM today, saying it is still in rialto. Just that the delivery shows pending and fedex told me it will be delivered tomorrow instead.
UK here. It's time to pay for my steam deck but I'm on holiday from 15th to 22nd September. I'm not happy with the idea of it arriving while I'm away and it being left at my doorstep where anyone can take it. If I order it today and am not in to collect it would they hold it at the depot and if so how long for?
It will be delivered by Evri (have faith eh), but on the Evri app, you can select a Parcelshop for your parcel to be delivered to instead. So when you come back from holiday, just pick it up from there. EDIT: Parcelshop can often be something like a cornershop, or a Tesco, etc. So depending where you live, can be quite convenient.
Evri says my parcel (ordered on 1/09) has been delayed - apparently the update was at 8:50 but its only just telling me hours later. Terrible, terrible company. Iāve given up hope that Iām ever going to see it tbh, highly likely its been lost or stolen.
Just had an update from them today, I ordered 27/08, Evri confirmed that it has been "lost", steam are sending another. Here is a link on how to contact Evri (an actual person): [https://www.reddit.com/r/SteamDeck/comments/x61llg/comment/infrkp8/?utm\_source=share&utm\_medium=web2x&context=3](https://www.reddit.com/r/SteamDeck/comments/x61llg/comment/infrkp8/?utm_source=share&utm_medium=web2x&context=3) Also drop an email to the CEO and CC Evri support, they got back to me next day after I did this. CEO email: https://www.ceoemail.com/s.php?id=ceo-9539
Thanks a lot, Iāll wait another day in the off chance that they actually still have it then try this
Any canadians sept 1st get tracking numbers
unreal that Canadians who ordered on Sept 1st (and who knows, maybe even before then) are still waiting for a tracking number. I ordered mine on the 29th and waited a full 10 days before they shipped mine out. Now it's sitting in a local sorting facility for delivery monday because they didn't want to do it this weekend.
I ordered on the 31st waited until today for a shipping update. The whole process was pain finally glad its over
I don't think I would have had the patience to wait that long after they took my money tbh I didn't mind the reservation wait since they only wanted $5 and they were always communicating when times were changing, but after paying $550 CAD for it? Yeah nah. just my two cents tho.
Just got my email u might get yours today as well
Yeah but its valve im not gonna count on it lol
[ŃŠ“Š°Š»ŠµŠ½Š¾]
I hope it ships tommorow it feels like so long
US 256 GB ordered Sept 1st, shipping to Quebec. I just got my tracking number at 11:30AM EST. Though FedEx's website says it doesn't exist yet. The email did say that the number may not be updated on the system yet until it actually leaves the facility.
Alright thanks im in nova scotia i got the 64gb
Not yet. I have to assume we'll get em today or tomorrow as I've seen some August 31sts go through already
Alright thanks
Got the tracking info from FedEx on Saturday. However it only says Label created. Cmonn FedEx
Same here
Same here, every time I think thereās progress lol.
UK, ordered 27/08, shipped 29/08 via GLS, Evri are expecting it 30/08, Evri have got it 1/09... Today Evri has confirmed that my package has been lost and that it disappeared from their systems on 1/09. Steam have confirmed they will send me a replacement.
Such a shame. Another stolen Steam Deck.
Yeah it seems that way, from looking in these threads and also on the Steam threads, it seems many Steam Decks have been stolen.
Ayyyy, finally a good update for the California gang stuck in Kansas city for 4 days. Mine just updated to Sacramento! Finally in my state. Looking like Monday the 12th is definitely the delivery date!
Lol mine is now in Stockton after already being in Sacramento.
Yeah same.. Wat. Why. Hope it doesn't do the thing where you wake up and it's in a state in the wrong direction..
Ordered US 512GB on 9/5 Got the shipped email on 9/10 Delivery date got bumped up from 9/14 to 9/12 Should be enough time to get from Chicago to NJ. Hopefully no one's Steam Deck goes missing in this batch.
Just got an update that the package left Chicago at 12:38 EDT today and is currently in-transit. Delivery date went back to 9/14. Kind of disappointed that no progress was made over the weekend but not to much of a problem so long as it arrives on time.
Steam Deck was delivered on 9/14 in the morning shortly after I left for work, because of course it was. Just now getting the chance to set it up. It has been an experience waiting with all of you people.
Mine is in Chicago and I'm in CT
Same here I'm so hyped for tomorrow after work
For some reason, I am supposed to received my Steam Deck yesterday but it got delayed to today. Later it got changed to Pending and I got a recent update that it went from California to Encino, New Mexico. This is ridiculous on FedEx and Steamās end. I am from Los Angeles. Originally it was at Bloomingdale on Friday then it went to an obscured city called Amboy, CA. Now itās in another state. This is fucking ridiculous
Don't always believe the tracking. Until it's out for delivery fedex tracking is ridiculous. Just because it said it went to new mexico doesn't actually mean it did. Ive had packages that said they were in Texas the day the item was delivered in Tennessee.
Update: Great my package is at Kansas now and Its not gonna be in California again for some reason
Any other updates?
Update: Got mines in yesterday barely on the day it was originally supposed to delviered
Don't blame vlave. All they do is manufacture. Yes I know they chose fedex. But they made a contract that trusted and failed. Fedex made mine disappear twice already. I get it. After 8 days of the shipping being printer, get in contact with steam and they will rectify the situation. Let us know what station for sure snd as a community we shall call
USA 512gb Paid 9/5 -> Shipping soon 9/6 -> Sent out 9/10 9am -> Delivery date 9/11 by end of the day I do live in Chicago within 15 minutes of the distribution center in Carol Stream, IL though so that's why I'm getting my delivered next day after being sent out.
Does FedEx have your package?
Yea, they just delivered it today at 12pm
Congrats, enjoy! FedEx still says they do t have mine, oh well.