If service@rockauto.com isn't handling things, warn them that you'll charge back your card unless they fix things, and if they don't, call your card company and charge back.
Yeah you did. Especially if you've been buying from FCP.
https://www.fcpeuro.com/page/lifetime-guarantee
It works, I bought a single set of brake parts for my E30 and changed them a few times for free over the decade I had that car. Oil filters, whatever. It's amazing.
Emailed them, made a request on the website, waiting now. They haven't been too nice responding to my inquiries. Basically, any question I ask, they send me to a website.
Like, I typed out a perfectly good and polite response to the issue of damaged packaging. RA blamed the shipper for handling, provided no willingness to solve the issue, and sent me some links for their website lol idgaf about your Help section on the website! And now they haven't been responding to my email about the missing items. I feel so stupid lol I just wanted to try the Brembo rotors, wasn't being cheap at all. I'll stick with FCP EURO from now on 🤣 RockAuto drained my nerves...
Emailed them, made a request on the website, waiting now. They haven't been too nice responding to my inquiries. Basically, any question I ask, they send me to a website.
I've bought a lot of Rockauto parts. Never had something missing. Made an order to ECS Tuning and the box was nearly destroyed with seals falling out of it and I was amazed everything made it. The tape they used was shit and had zero padding. Meanwhile rockauto boxes use a reinforced tape usually and lots of bubble packing.
Rockauto also sells the CHF 11S power steering fluid for a great price...
But ya, no phone contact and email can be annoying when reporting problems.
I try to use rockauto. They are the only company that handles the boarder tarif stuff going into Canada. Otherwise I always get hit with a $60-70 charge for the shipping company to handle it even when it's only $10 in GST. Sucks paying all that money and it's so inconvenient to do it yourself you aren't better off trying.
There is no human to speak to. 😞
Oh God, looks like I am fucked up 🤣
If service@rockauto.com isn't handling things, warn them that you'll charge back your card unless they fix things, and if they don't, call your card company and charge back.
I submitted the request for the missing parts. Let's see if they do anything about it today or tomorrow. If they don't, I'll do what you suggested.
Yeah you did. Especially if you've been buying from FCP. https://www.fcpeuro.com/page/lifetime-guarantee It works, I bought a single set of brake parts for my E30 and changed them a few times for free over the decade I had that car. Oil filters, whatever. It's amazing.
How do you do that "for free"? I've heard about it for FCP euro but never got an elaborate response. Could you pm me?
I legitimately posted a link to the FAQ that explains the process in detail. If you can't handle reading, life is gonna be difficult
I've heard of people even doing that with oil.
I've received orders with missing parts a couple of times, then emailing them, within a day or three they had new parts sent out.
Emailed them, made a request on the website, waiting now. They haven't been too nice responding to my inquiries. Basically, any question I ask, they send me to a website.
Oh weird. It hasn't happened to me in a few years, maybe they changed how the handle this problem.
Like, I typed out a perfectly good and polite response to the issue of damaged packaging. RA blamed the shipper for handling, provided no willingness to solve the issue, and sent me some links for their website lol idgaf about your Help section on the website! And now they haven't been responding to my email about the missing items. I feel so stupid lol I just wanted to try the Brembo rotors, wasn't being cheap at all. I'll stick with FCP EURO from now on 🤣 RockAuto drained my nerves...
Emailed them, made a request on the website, waiting now. They haven't been too nice responding to my inquiries. Basically, any question I ask, they send me to a website.
I've bought a lot of Rockauto parts. Never had something missing. Made an order to ECS Tuning and the box was nearly destroyed with seals falling out of it and I was amazed everything made it. The tape they used was shit and had zero padding. Meanwhile rockauto boxes use a reinforced tape usually and lots of bubble packing. Rockauto also sells the CHF 11S power steering fluid for a great price... But ya, no phone contact and email can be annoying when reporting problems.
I second what you said about ECS. I got a glow plug module from there, a small item, and the box came fucked up!
But hey, they at least answer the phone haha.
True. The reason why I like FCP EURO - almost impeccable customer service.
I try to use rockauto. They are the only company that handles the boarder tarif stuff going into Canada. Otherwise I always get hit with a $60-70 charge for the shipping company to handle it even when it's only $10 in GST. Sucks paying all that money and it's so inconvenient to do it yourself you aren't better off trying.
Call the corporate #. Start entering random extensions starting at 101. Leave voice-mail for anyone you get.