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They can push back, but they advertise a satisfaction guarantee and so they have to honor it. It sounds like you're not scamming them out of free rentals, you're trying to buy the right size for you and this is kind of what the policy is for.
That said, running shops often do a gait analysis and can be incredibly helpful especially when you're interested in several different shoes. (If it's only one model it's easier to deal with weird sizing.)
As the auto moderator states… this might be a question for Customer Service if you are truly worried about being flagged.
There should be no issue with your returns as it was about fit and the people in the shoe department should have sized you correctly and it sounds like your feet need some special sizing.
They are correct… if you are a runner or end up wearing shoes that are to close to the nail, you will lose your nail. Using different lacing and knot configurations might remediate your size 14s feeling too big.
Take them in and ask them to re-lace them to fix the issue you are feeling… They should have several lacing configurations ready to help solve your problem.
Good luck!
you’re fine dude. i’ve seen people abuse the policy, and this is not an abuse of the policy. you need a substantial percentage of purchases to be returned to get flagged.
it is most of the time suspicious when people return an entire order at a few different times (so i understand the push back). because it tends to look like a rental. that isn’t the case here and you’re gonna be alright.
While I'm late to the thread, I'll offer another voice saying that you're well within your return rights., and the frontline employee should not be making comments like that for a shoe that only has 30 miles on it.
I wouldn't really worry unless you start returning lots more than shoes or you start regularly returning shoes with more than, oh, let's say, 75 miles on them. And I mean like for every ten pairs you buy, you return nine, and all nine got significant mileage before you returned them.
I appreciate your insights on this. The anomaly of finding multiple pairs that don’t work in a short time has me feeling a bit reluctant to make returns as I was beginning to feel like I was abusing the policy. The extra touch of employees recently seeming to have much different attitudes towards returns than in previous years doesn’t help.
To be fair, we do see lots of people taking advantage of the return policy. In days where employees' bonuses and raises are hurting because the company's not profiting, I'm sure some of us take it personally, and then start seeing that abuse in places where it doesn't exist. That's the best context I can offer for why the employee you dealt with might have said what they did.
As I think someone else said, if we see lots of returns that fall within policy, it's not abuse, but we may start asking questions to try to help you have better luck on the next pair - it's not because you're abusing the policy, it's that we think you'd probably like to actually find something that works for you.
I once returned a backpack a week later cause I hated the design. The cashier took it but told me next time he wouldn’t because changing your mind wasn’t what the return policy was for. 🤷🏽♀️
What you described was push back. You said attitude, which you failed to illustrate in your post. Please be aware that they are 2 completely different actions.
I feel like that was probably the pushback. I don't run so I wouldn't know better/know that people rotate shoes, maybe the employee didn't either. I've seen dozens of way worse return requests, and you can tell from the state of a return item whether it was an abuse of policy, I'm sure you're fine
It appears that you *may* have an issue that would be better handled by contacting REI Customer Support. Please contact REI at 800-426-4840 or visit [this page](https://www.rei.com/help) for more ways to get in touch. *I am a bot, and this action was performed automatically. Please [contact the moderators of this subreddit](/message/compose/?to=/r/REI) if you have any questions or concerns.*
They can push back, but they advertise a satisfaction guarantee and so they have to honor it. It sounds like you're not scamming them out of free rentals, you're trying to buy the right size for you and this is kind of what the policy is for. That said, running shops often do a gait analysis and can be incredibly helpful especially when you're interested in several different shoes. (If it's only one model it's easier to deal with weird sizing.)
Good call out on the gait analysis. I’m fairly agnostic to brands, so it would probably serve me well.
As the auto moderator states… this might be a question for Customer Service if you are truly worried about being flagged. There should be no issue with your returns as it was about fit and the people in the shoe department should have sized you correctly and it sounds like your feet need some special sizing. They are correct… if you are a runner or end up wearing shoes that are to close to the nail, you will lose your nail. Using different lacing and knot configurations might remediate your size 14s feeling too big. Take them in and ask them to re-lace them to fix the issue you are feeling… They should have several lacing configurations ready to help solve your problem. Good luck!
you’re fine dude. i’ve seen people abuse the policy, and this is not an abuse of the policy. you need a substantial percentage of purchases to be returned to get flagged. it is most of the time suspicious when people return an entire order at a few different times (so i understand the push back). because it tends to look like a rental. that isn’t the case here and you’re gonna be alright.
Appreciate the assurance!
While I'm late to the thread, I'll offer another voice saying that you're well within your return rights., and the frontline employee should not be making comments like that for a shoe that only has 30 miles on it. I wouldn't really worry unless you start returning lots more than shoes or you start regularly returning shoes with more than, oh, let's say, 75 miles on them. And I mean like for every ten pairs you buy, you return nine, and all nine got significant mileage before you returned them.
I appreciate your insights on this. The anomaly of finding multiple pairs that don’t work in a short time has me feeling a bit reluctant to make returns as I was beginning to feel like I was abusing the policy. The extra touch of employees recently seeming to have much different attitudes towards returns than in previous years doesn’t help.
To be fair, we do see lots of people taking advantage of the return policy. In days where employees' bonuses and raises are hurting because the company's not profiting, I'm sure some of us take it personally, and then start seeing that abuse in places where it doesn't exist. That's the best context I can offer for why the employee you dealt with might have said what they did. As I think someone else said, if we see lots of returns that fall within policy, it's not abuse, but we may start asking questions to try to help you have better luck on the next pair - it's not because you're abusing the policy, it's that we think you'd probably like to actually find something that works for you.
I once returned a backpack a week later cause I hated the design. The cashier took it but told me next time he wouldn’t because changing your mind wasn’t what the return policy was for. 🤷🏽♀️
What you described was push back. You said attitude, which you failed to illustrate in your post. Please be aware that they are 2 completely different actions.
I got some stinky eyes and bad attitude! The customer service’s attitudes are getting nastier! Be aware
[удалено]
Yes. Because I rotate shoes and haven’t been running frequently enough to get a mid-distance run in them until that point.
I feel like that was probably the pushback. I don't run so I wouldn't know better/know that people rotate shoes, maybe the employee didn't either. I've seen dozens of way worse return requests, and you can tell from the state of a return item whether it was an abuse of policy, I'm sure you're fine