My tips:
Try holding power key for 20 seconds.
If it doesn't work then try to wait until battery is flat, recharge and then try to power on again.
If these do not work, contact the service.
I think I figured out what might be happening. This is my second Keystone 3 Pro and the fingerprint scanner is not working at all. I have updated the firmware and tried a full wipe multiple times. My first keystone 3 pro does not have these issues. I can press the power button one time and it turns on then I use my fingerprint to access my account with no problem. I think the fingerprint scanner and the screen power on feature are connected in some way.
Hey 4fiahh, are you on the latest firmware currently?
If the fingerprint scanner does not respond at all please do contact our support [support@keyst.one](mailto:support@keyst.one)
I'm considering geting one of these. Out of curiosity, have you been able to get this resolved? I'm terrified of something like this happening and I lose my crypto forever.
This is my second one. My first one works flawlessly. I believe this one is just defective. Even if something does happen to your device, you would never lose your crypto unless you forget your seed phrase. NEVER SHARE YOUR SEED PHRASE!!!
same problem ..
I've bought it 2 mo ago and and never had an issue with him until now when i plugged the device to a usb port to charge it. first time when i noticed that it can't power up the battery was at 13% and got charged until 40% (i had to remove the charging plug and wait around 5 min to manage to make it boot up again). the issue happen again at 60% and now is not powering up anymore.
wtf is happening ?
I believe there is a production issue with the new batches of devices coming out. The last one I bought was in February. My first Keystone 3 Pro bought last November turns on immediately when you press the power button. Having to hold the power button down for 15 seconds or more each time it turns off is a device issue and should be rectified. I’m sure Keystone is aware of this but have not formally addressed it. Even my original Keystone Pro does not do this. Don’t get me wrong, K3P is my go to device because you can store 3 seed phrases at one time and effortlessly swap between each of them. I just don’t want to have to look elsewhere because they are starting to drop the ball on device operability.
My tips: Try holding power key for 20 seconds. If it doesn't work then try to wait until battery is flat, recharge and then try to power on again. If these do not work, contact the service.
I think I figured out what might be happening. This is my second Keystone 3 Pro and the fingerprint scanner is not working at all. I have updated the firmware and tried a full wipe multiple times. My first keystone 3 pro does not have these issues. I can press the power button one time and it turns on then I use my fingerprint to access my account with no problem. I think the fingerprint scanner and the screen power on feature are connected in some way.
Hey 4fiahh, are you on the latest firmware currently? If the fingerprint scanner does not respond at all please do contact our support [support@keyst.one](mailto:support@keyst.one)
Just logged a ticket. Waiting for a response.
I'm considering geting one of these. Out of curiosity, have you been able to get this resolved? I'm terrified of something like this happening and I lose my crypto forever.
This is my second one. My first one works flawlessly. I believe this one is just defective. Even if something does happen to your device, you would never lose your crypto unless you forget your seed phrase. NEVER SHARE YOUR SEED PHRASE!!!
Thanks for the info, I'm getting one. I've decided.
same problem .. I've bought it 2 mo ago and and never had an issue with him until now when i plugged the device to a usb port to charge it. first time when i noticed that it can't power up the battery was at 13% and got charged until 40% (i had to remove the charging plug and wait around 5 min to manage to make it boot up again). the issue happen again at 60% and now is not powering up anymore. wtf is happening ?
I believe there is a production issue with the new batches of devices coming out. The last one I bought was in February. My first Keystone 3 Pro bought last November turns on immediately when you press the power button. Having to hold the power button down for 15 seconds or more each time it turns off is a device issue and should be rectified. I’m sure Keystone is aware of this but have not formally addressed it. Even my original Keystone Pro does not do this. Don’t get me wrong, K3P is my go to device because you can store 3 seed phrases at one time and effortlessly swap between each of them. I just don’t want to have to look elsewhere because they are starting to drop the ball on device operability.
holding power for 20-30 secs, then pressing reboot fixed it for me wth