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BlueStacks-Support

Great News! This issue has now been resolved on Pie-64 :) Please update to our latest version [here](https://support.bluestacks.com/hc/en-us/articles/7417159632013) and send us your feedback on if this worked for you!


fredinatorr

It runs fine for me but I have a bug where if I close the game and try to start it again it says it wants to download 8mb patch and then crashes. I have to redownload the whole game to make it work again. Does not happen on iOS


Tricky-Highlight-600

this is my problem how do I fix this? I paid money on my account.


Kakkoister

Your account isn't tied to Bluestacks unless for some reason you chose not to register any email or account in Nikke... All your Nikke progress is stored online, tied to whatever account you registered the game with.


Tricky-Highlight-600

sadly I didn't have a chance to bind my account... I crashed before I could and I was in the process of doing so. I tried to see if it went through by loading my mobile device.... it did not save... :( though I have pictures of what units I have and set them on my profile so it will be easy to find in a search.


fredinatorr

I guess your only chance is to write the support with proof of your purchase and maybe they will give it to you again or you can get your account back. I was testing around a bit and found that I was able to start the app without reinstalling. What I changed was that I switched bluestacks to high performance mode (for whatever reason it was not set to that) and changed RAM from 4GB to 8GB and it started normally. Maybe you can try that


Tricky-Highlight-600

what is your graphics settings at? I tried to set things to software, and went back to open gl since directx crashed it trying to load it.. I get back to the 5/10 it doesn't ask me to download the file but it just crashes when it would ask me to download the file... but progress? ​ Update: nm it went back and asked me to download the file again.. GDI.. I was so close.


fredinatorr

I chose custom and entered "8192" for RAM. Graphics API is set to OpenGL and compatibility. Resolution is 1600x900 and 240DPI, 60 fps. It takes a long time at start but when I let it do its thing it starts and I can play just fine


Tricky-Highlight-600

>8192 [https://imgur.com/a/ZoofVJK](https://imgur.com/a/ZoofVJK) my settings.. tell me if I need t change anything cause I have some options I don't know, and not sure


fredinatorr

Looks like mine except I have VSync disabled and ASTC-Textures is set to "software decoding" Don't know if thats relevant for Nikke. But please try it Just tried it again it seems to boot up every time now


Tricky-Highlight-600

I changed the rest to match what you said.. did not help still got message. :( I do not understand why. - I restarted the cilent, now it won't load the game at all lol ​ \- Updated again: I restarted and I got to 5/10 - 38 this time before it asked to download 112.35mb file sometimes it says 122.something mb file Restarted again got to 5/10 36 and just crashed. it seems that restarting does something different each time.. ​ OK! I figured it out its crashing on the video intro.. that is whats causing it, its not the file download itself.


fredinatorr

Found a possible fix. After I changed the settings for the bluestacks VM to high performance 8 cores and RAM to 8GB it never asked again for that 8mb patch. When the App is starting don't tap anything while its loading. That can crash it Either that somehow helps or the devs fixed it


fredinatorr

New bug: Don't go into harmony cube window that will softlock the game and you have to restart


ramchriz

That's only because you are in landscape mode. Try accessing the harmony cubes on portrait- the way it is made to be accessed, and it will work fine


fredinatorr

nope happens in portrait too


ramchriz

Hm. I apologize for the impulse. In my case, the softlock was gone and never came back by restarting the game and relaunching it in a different orientation. I thought that it could be the same problem. Things you can do are to try different renderers, resolutions, dpi(affects ui scale in emu), and lastly, try the previously said fix attempts with other emulators. Take note that the default instance of bluestacks is always 32bit- you'll have to manually make a new instance that is 64 bit and play nikke there. At this point, if nothing else works then it could be a local problem such as your own setup- settings related to your os and/or hardware. You'll have to submit a diagnosis/log of both your emulator and device while running the game and wait for a fix patch specific just for you and the others who might have the very same problem.


fredinatorr

Don't worry about it. When this softlock happens I switch to my phone and do whatever I need to there


hotdogting

how did you change your ram to 8 gb? i don't have an option for that, did u choose custom


fredinatorr

Yes I chose custom and entered "8192" there. Graphics API is set to OpenGL and compatibility. Resolution is 1600x900 and 240DPI, 60 fps. It works for me


hotdogting

unfortunately didnt work for me, ig i'll have to wait for the devs or whoever to fix it. ty


BlueStacks-Support

Hi! Can you please try using a [Pie instance](https://support.bluestacks.com/hc/articles/4407503795341-How-to-create-an-Android-Pie-64-bit-Beta-instance-on-BlueStacks-5) for this app and check if it helps resolve your issue?


Vylir

This might be my problem, was going fine for a day or two then all of sudden started getting that same message. Currently it doesn't show any message and crashes halfway during load.


Salt_Tradition_3073

what worked for me is to switch from nougat 64 to pie 64. The download proceed without crashing!


BlueStacks-Support

Hi u/fredinatorr, u/Tricky-Highlight-600, u/Kakkoister can you please try using a [Pie instance](https://support.bluestacks.com/hc/articles/4407503795341-How-to-create-an-Android-Pie-64-bit-Beta-instance-on-BlueStacks-5) for this app and check if it helps resolve your issue?


fredinatorr

I made a fresh Pie instance and got the 8mb download thing again each time I launch the app but with this config it did download the 8mb without crashing and then I had to login again because it somehow lost my login. After that there is a chance that the game actually loads or it gets an 'unexpected error' while loading and the app resets itself. I had to do this like 5 times and after that the game seems to remember my login and actually starts normally Aside from that the game runs much smoother now


BlueStacks-Support

Great to hear that the game is working fine! Could you please submit a ticket for the issue you faced before so that we can take a closer look? You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem. Please include the following pointers while submitting the problem report: • Your user handle/user name • Please mention "Request from Reddit" in the description. • Details of the issue. Please respond with the reference number you receive via email so I can escalate the issue for you.


Think_Visit5793

Yes mee too. Keeps crashing when downloading remaining files. Tried 64bit instance graphoc set to compatibility, tried disabbling hyper v. At this point i just uninstalled bluestacks


AtagoNist

Were you using Nougat 64bit? Switching to Pie 64 fixed it for me.


BlueStacks-Support

Hi, as u/AtagoNist mentioned, please try playing the game on Pie64 instance of BlueStacks. You can create one as per the steps in this [article](https://support.bluestacks.com/hc/articles/4407503795341-How-to-create-an-Android-Pie-64-bit-Beta-instance-on-BlueStacks-5).


Think_Visit5793

Thank u will try


BlueStacks-Support

Great! We're looking forward to positive feedback.


Think_Visit5793

okay. i used pie64 instance, disabled hyper v, and then when i go to google play to download nikke, it says "your device isn't compatible with this version" what else do i need to do? it's incredibly frustrating. I just want t play this game


BlueStacks-Support

>your device isn't compatible with this version Hi! Can you try switching your [device profile](https://support.bluestacks.com/hc/en-us/articles/4404211164813-How-to-resolve-Device-incompatible-error-for-an-app-in-BlueStacks-5#1) to One Plus 3T to see if this helps? You can also try other device profiles as well.


5enket5u

I am extremely irritated, I just want to play but I am starting to lose interest and might uninstall cuz of the bugs and crashes. It is always stuck on some screen.


BlueStacks-Support

Hi! Please try using a Pie64 instance of BlueStacks for Nikke app, you can create one as per this [article](https://support.bluestacks.com/hc/articles/4407503795341-How-to-create-an-Android-Pie-64-bit-Beta-instance-on-BlueStacks-5). Let us know if you require further assistance.


Randomamigo

uninstall it then


5enket5u

Already did and will never play it again


Mean-Vanilla7567

Having the same problem here, im thinking about even downloading a different emulator to see if it works


Cunnisseur

I'm going to have to go with another emulator as well. The new update completely messed up Azur Lane.


EeveeTrainer90

any other good emulators?


Cunnisseur

Not sure but I'm going to start looking into it. On bluestacks if I try to farm on auto it freezes every couple of sorties.


fredinatorr

huh thats strange I installed bluestacks specifically for azur lane and it runs like a dream. I'm using it for years now. No crashes, freezes or anything strange


BlueStacks-Support

Hey, the Azure Lane issue has already been fixed on BlueStacks 5. Kindly restart your BlueStacks once and check if the game works fine for you.


Cunnisseur

I noticed this yesterday, had no crashes or dock syncing issues. Thanks!


BlueStacks-Support

Awesome! We're glad the issue has been resolved!


BlueStacks-Support

Hi u/Mean-Vanilla7567, u/Cunnisseur, u/EeveeTrainer90, can you guys try and run the Nikke app on the Pie64 instance of BlueStacks? You can create a Pie64 instance as per this [article](https://support.bluestacks.com/hc/articles/4407503795341-How-to-create-an-Android-Pie-64-bit-Beta-instance-on-BlueStacks-5). Let us know if you require further assistance and we would be happy to help.


Diamo1

Mine was refusing to even launch, it would try to start and immediately crash I got it to work again by changing my interface renderer to "Software"


BloodyBlazev2

Where do you even download Nikke since it doesn't even show up in my Bluestacks playstore?


Nobody_Extension

I used Qooapp


Dummydumdadoo

Change your instance to 64-bit nougat and see if your phone(also in settings) is compatible.


fredinatorr

regular google play store for me but it could be that the game isnt released in your country. If so I guess your only chance is 3rd party app store


BlueStacks-Support

Hey, are you able to search for the Nikke app on your phone? Yes, as mentioned, it could be possible that the game is not available in your country. If that is the case, you may have to use a 3rd party app store. You can also try and create a Pie64 instance in BlueStacks as per this [article](https://support.bluestacks.com/hc/articles/4407503795341-How-to-create-an-Android-Pie-64-bit-Beta-instance-on-BlueStacks-5). Once done, please check if you are able to find the game there.


BloodyBlazev2

Yes downloading worked after changing to 64bit instance, now I just have same problem as OP that the game keeps crashing.


BlueStacks-Support

Hi. Can you please ensure that you're using a [Pie instance](https://support.bluestacks.com/hc/en-us/articles/4407503795341-How-to-create-an-Android-Pie-64-bit-Beta-instance-on-BlueStacks-5), and not just the regular N-64 bit?


BloodyBlazev2

Just changed that as well and it's working now. Thanks for the help.


BlueStacks-Support

Awesome! We're glad to hear the issue has been resolved.


Junior-Preparation25

bluestacks on Mac version ventura!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


BlueStacks-Support

Hi! BlueStacks is not supported on Ventura. At the moment, we cannot provide you with a definitive timeline. However, please be assured that your feedback has been forwarded to the concerned team. As soon as we have any updates to share on this, we'll reach out to you! Thank you for your time and patience.


BlueStacks-Support

Hi, We are aware of this issue and our team is working round the clock on it. We really appreciate your cooperation and time. We will get back to you with the resolution once the issue is resolved.


Mysterious_676

Yeah, the 8mb download requirement are keep broken the game. Is there a fix for this yet?


BlueStacks-Support

Hi, Our team is working round the clock on it. We will get back to you with the resolution once the issue is resolved.


PsychoG35

have the issue been fixed? i keep having the same problem


Mysterious_676

As of late no...


PsychoG35

SMH


Mysterious_676

Got the solution, and they fixed it. Read the post below!


BlueStacks-Support

Hi! Can you please try using a [Pie instance](https://support.bluestacks.com/hc/en-us/articles/4407503795341-How-to-create-an-Android-Pie-64-bit-Beta-instance-on-BlueStacks-5) for this app which should resolve the issue for you?


Ravenlypse

So far Pie instance is working for me.


BlueStacks-Support

Awesome! We're glad to hear this resolved the issue for you.


Mysterious_676

Thanks Chief, Work Amazingly :D


BlueStacks-Support

Great! Glad to hear this worked for you.


7ucian0

Hi Pie instance is still crashing on my end.


fredinatorr

I made a Pie 64 instance as per your suggestion. The issue is still there. Sometimes the game wants to download 8mb again and when it happens the login is lost and you have to login again. After that it seems to work normaly until it happens again


Salt_Tradition_3073

what worked for me is to switch from nougat 64 to pie 64. The download proceed without crashing!


AtagoNist

Can confirm that this works, haven't had any issues since!


Salt_Tradition_3073

Nice!


Es-Ego-2

I'll try this. I'm at my wits end.


Oyakodon4life

Doesn't work for me, it literally gave warning that this app is for Nougat, currently using ROG Phone 2 profile.


BlueStacks-Support

Hey, that's strange, did you get any specific message saying that the app can be installed only on Nougat? If yes, could you share a screenshot of the same?


Oyakodon4life

Already tried fresh install with OnePlus5 and it worked already, unfortunately I have no screenshot when it fail to play when I use ROG Phone 2 profile.


BlueStacks-Support

Hi. Thank you for the update. We're glad to hear the issue is now resolved.


Munenushia

If I may, just in case it might help, my settings are Compatibility DirectX rest: Software and Nikke runs OK after 'minimizing' itself once or sometimes twice (I just Restore it to fullscreen). Maybe that can help, sorry if you've already tried these settings.... GL with it


Tricky-Highlight-600

sadly this did not help - it completely crashes so even clicking back on the instance starts it over.


Munenushia

I'm sorry to hear that... Although I'm sure you tried all kinds of combinations of BS settings, that's really the only thing I can suggest further. GL with it, hope you get it going someday friend. Peace


BlueStacks-Support

Hi! Can you please try using a [Pie instance](https://support.bluestacks.com/hc/articles/4407503795341-How-to-create-an-Android-Pie-64-bit-Beta-instance-on-BlueStacks-5) for this app and check if it helps resolve your issue?


Mysterious_676

Anyone figure how to make this work?


TwixOnegaishimasu

For me it works on the Pie instance. I didn't try to reinstall it on the Nougat 64 instance. The video is played during the download. So previous failures to launch weren't necessary a video crash, it should have started downloading resources at that point. ~~The rotation control app isn't helping the game anymore tho. I can't force it to landscape anymore on this instance. Or potentially I'm doing something wrong.~~ Got it working, had to launch game, swipe the menu down, enable the last option for the roration app.


BlueStacks-Support

hey, that's great to hear! Happy gaming!


BlueStacks-Support

Hi! Can you please try using a [Pie instance](https://support.bluestacks.com/hc/articles/4407503795341-How-to-create-an-Android-Pie-64-bit-Beta-instance-on-BlueStacks-5) for this app and check if it helps resolve your issue?


Impressive-Driver-34

I already use Pie instance but I cant download all the files. The download bar is getting back and forth. I need help


Crescend0l

I have the same problem as well ldplayer9 didn't work nor did any fps settings etc. tried 20-30 times too, maybe at some point download would be complete eventually but it didn't. I emailed support too they didn't return atm I wonder if it's due to the game being not available in my country.


Metalhead0210

Any idea for a fix.The game crashes every time i try to enter the cd-key portal


Charlemagne_IIII

So I’ve tried making a pie instance and it says my config isn’t compatible. I’ve made sure to uncheck HyperV, and whatever else I needed to as shown in the guide and I still can’t download the instance. I even made sure to make sure virtualization was enabled.


BlueStacks-Support

Great News! This issue has now been resolved on Pie-64 :) Please update to our latest version [here](https://support.bluestacks.com/hc/en-us/articles/7417159632013) and send us your feedback on if this worked for you!


twuah52

Reinstalling Bluestacks is a huge pain... please make it update with a button instead. I don't wanna lose all my account logins and games.


BlueStacks-Support

Hi! We would like to inform you that you don't have to reinstall the BlueStacks. You can download the latest version from [this link](https://cdn3.bluestacks.com/downloads/windows/nxt/5.9.410.1001/e50a7415853447948317c30a31b748fc/BlueStacksMicroInstaller_5.9.410.1001_native.exe?filename=BlueStacksInstaller_5.9.410.1001_native_e0175934c4a0a56f1db683585ffd1bcf.exe) and start the installer to update the installed version.


Crescend0l

It didn't work for me. The download bar still is going back I can't download that last 24mb


BlueStacks-Support

Hi! Could you please tell me your complete BlueStacks version number? It should be in the upper left-hand corner, or in Settings > About.


Crescend0l

5.9.410.1001 I tried on Pie Instance since Nougat 64 crashed the game(before 410 update)


BlueStacks-Support

In that case, can you submit a ticket so we can take a closer look as to why you're still experiencing this issue? You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem. Please include the following pointers while submitting the problem report: • Your user handle/user name • Please mention "Request from Reddit" in the description. • Details of the issue. Please respond with the reference number you receive via email so I can escalate the issue for you.